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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,010 Reviews

2,010 Reviews of Autohaus BMW - Service Center

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May 05, 2021

This was my first visit to your Autohaus And it was very nice. Everything was clean and everyone was pleasant and helpful. The waiting area it was very comfortable. It’s nice for future reference to know th More

by acglee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Emerson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Krysiak
May 13, 2021 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

May 04, 2021

Autohaus has been very, very good to me. I bought a used 328i in excellent condition in 2016, which they serviced whenever I requested. Even if all I needed was an inspection, I never felt pressured to cho More

by James Marks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Autohaus BMW responded

Thank you for the 5-star rating! We pride ourselves on being as accommodating, transparent, and friendly as possible in order to create a 5-star experience with us. Patti is a true assets to our team. Thank you for choosing Autohaus, we look forward to seeing you again!

April 27, 2021

Helpful service reps and they even let me test drive a car I am interested in while I waited. Check out was also prompt and easy. More

by meuleman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Crader, Matt Viero
Apr 30, 2021 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

April 20, 2021

Great follow up - very communicative up front...no surprises...felt like I was in total control to decisions without any pressure to up side work. Dealership was also very clean - everyone I interact More

by mnap12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2021 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

April 15, 2021

Great dealership! Friendly service and they do great work. They are always upfront, no surprises and not trying to sell you anything you don't need! More

by Gary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2021 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

April 15, 2021

Linda was exceedingly accommodating when I arrived unannounced. The work was done in a timely manner and the car was returned to me washed and vacuumed. More

by rdlhj2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Apr 24, 2021 -

Autohaus BMW responded

Thank you for the 5-star rating! We pride ourselves on being as accommodating, transparent, and friendly as possible in order to create a 5-star experience with us. Linda is true assets to our team. Thank you for choosing Autohaus, we look forward to seeing you again!

April 13, 2021

I think it is TERRIFIC! I have been getting my cars there for 35 Years! Feel Good when I walk into the showroom. Especially Wonderful People, Mike Crader and Gerd Peterman!! More

by Laurie Polsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Burjoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Crader, Linda Schaefer, Gerd Petermann
Apr 24, 2021 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

April 12, 2021

Eathan is top notchi seen many reviews for Eathan did Eathan is top notch i seen many reviews for Eathan did not read them because i already know all are 5 star. Also i would like to put a word in for Co More

by Maurice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Also i would like to put a word in for Collin at the check in. He is one of the reasons Autohaus gets good reviews. Remember first impressions are very important for a business and Collin is perfect for this company, Ethan Krysiak
Apr 12, 2021 -

Autohaus BMW responded

Thank you so much for the 5-star review! Collin and Ethan are the best, we are so lucky to have them here at Autohaus! We are happy to be of service and look forward to the next time, take care!

April 09, 2021

There was a misunderstanding about charges and one of the managers insulted my husband saying not so kind things. The staff is great, we never had a problem. I doubt if I ever revisit because when you get d More

by Alison Houston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Aug 18, 2021 -

Autohaus BMW responded

Thank you for letting us know, Allison. We are so sorry to hear about this misunderstanding and the unpleasant interaction with one of our Managers. We understand completely and hope you will re-consider giving us another try in the future. We pride ourselves on excellent customer satisfaction and experience, and it sounds like we fell short this time.

April 06, 2021

Linda Schaefer is the best service agent I have ever used. I appreciate her honesty and helpfulness every single time I visit! Thank you for being so trustworthy. More

by carpecricket
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victor Richards, Linda Schaefer
Apr 12, 2021 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Linda is one of the best! Thank you for choosing Autohaus!

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