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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,132 Reviews

2,132 Reviews of Autohaus BMW - Service Center

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May 26, 2022

I had a bad experience and hope I don't have to go back there. More

by Danielramosprze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Prost
Aug 27, 2022 -

Autohaus BMW responded

Thank you for your review. If you would like to discuss this further, please contact our Service Director, Todd Feuerhaken, at 314-727-8870.

May 22, 2022

Ready to pick up my vehicle after service and check engine light came on. I had to return immediately to alert them. Then had to wait AGAIN. Very disappointing. More

by Mary TJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patti Kupfer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Autohaus BMW responded

Thank you for your review, Mary. We understand your frustration and apologize for the inconvenience and disappointment.

May 20, 2022

Excellent service. Great communication. Great result. Dave Prost made the visit a very positive experience More

by Adam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Prost
May 25, 2022 -

Autohaus BMW responded

Thank you for the 5-star review! Stay safe and see you next time!

May 19, 2022

As usual, everything was handled with the utmost care and expertise. All services were clearly explained and cost estimates matched invoicing without too much variance. Everyone in the service area are tru More

by BaxTax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Crader
Jun 03, 2022 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. Thank you for choosing Autohaus!

May 13, 2022

Excellent service, experience technicians very little wait time . Very friendly staff . Waiting area very nice . More

by lynkay8895
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2022 -

Autohaus BMW responded

Thank you for the 5-star review! Stay safe and see you next time!

May 12, 2022

The service department is wonderful! Sales/leasing - they lost my trust due to an issue with a previous lease. I will not lease another vehicle from them. More

by Beverly Ford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2022 -

Autohaus BMW responded

Thank you for your review, Beverly. We understand. Although, the visit this time was with Patti in our Service Department and unfortunately, this 3 star review and "No" Recommendation affects her otherwise stellar record.

April 28, 2022

As always, Patty did a great job and met me upon arrival at the dealership. Enjoyed meeting Andy who was very helpful regarding the car. More

by Bob Fulstone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy
May 02, 2022 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

April 27, 2022

Video overview of the inspection findings is excellent. I agree with the recommendations. Nice job of clearly communicating. More

by Jcg123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

April 24, 2022

My technician was quite knowledgeable, the staff was very friendly, the facility was beautiful and very clean! More

by alrarchitect
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

April 24, 2022

I was in Thursday for their spring service event. I was invite to accompany the technician examining my car. After discovery of one item that needed my attention, I was able to schedule the repair f More

by glennjjjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James (Technician), Mike Crader
May 02, 2022 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

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