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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,009 Reviews

2,009 Reviews of Autohaus BMW - Service Center

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July 29, 2021

Autohaus is a wonderful place. People are very nice. Mr. Clem my service advisor had specials on 3 of the 4 services I needed done. I waited for about an hour while they worked on my car and then the cashie More

by John & Allyson Cribbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Vivrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

Aug 05, 2021 -

John & Allyson Cribbs responded

N0 service today new date

Aug 06, 2021 -

John & Allyson Cribbs responded

Re schedule for next week

July 28, 2021

I receive great service each time I visit Autohaus BMW. The staff is knowledgeable and friendly. I really appreciated receiving the video update of the multi-point inspection while my car was being servic More

by newilliams08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Horstmann
Aug 05, 2021 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

July 25, 2021

I took my car in for an inspection. They sent a report on what they found via text, and while they found a few things that needed to be checked. No one spoke to me about those concerns although the report wa More

by Bkoetting1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alec
Aug 18, 2021 -

Autohaus BMW responded

Thank you for letting us know about your Service experience. We are so sorry to hear that the communication regarding the completion of your vehicle was not to your satisfaction. We understand that your time is valuable and we apologize for your inconvenience. We hope that you will re-consider and visit us again some day.

July 24, 2021

I am very happy with the customer service and repair service at Autohaus BMW. I don’t take my 2011 328i anywhere else for service. More

by Dot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Crader
Aug 05, 2021 -

Autohaus BMW responded

Thank you for the 5-star review! Stay safe and see you next time!

July 23, 2021

Autohaus took excellent care of me! Patti did a great job keeping me updated throughout the process. Really appreciated the beautiful loaner car as well. More

by Jackie K.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2021 -

Autohaus BMW responded

Thank you for the 5-star review! We are happy that Patti impressed you in this way. We are very lucky to have her at Autohaus. Stay safe and see you next time!

July 23, 2021

I’ve been going to Autohaus for several years and have always had good service. This visit was no different. I really like that they clean my car after the service More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Crader, Linda Schaefer
Aug 05, 2021 -

Autohaus BMW responded

Thank you for the 5-star review! Stay safe and see you next time!

July 16, 2021

Flexibility in scheduling, friendly receptionist, , service explained, professional and friendly staff, good service good service good service good service good service good service good service s More

by bmerry1104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Prost and Robert Rea
Jul 19, 2021 -

Autohaus BMW responded

Thank you for your outstanding review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience!

July 14, 2021

Amazing service they never disappoint They make you feel Amazing service they never disappoint They make you feel at home and welcome you to the waiting area with amazing treats and coffee ☕️ Also make s More

by Tonyjunior914
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Autohaus BMW responded

Thank you for your review! We strive to be as prompt and accommodating as possible, and our team is one of the best! We are truly passionate for creating the best possible experience here at Autohaus! We are thrilled to hear about this experience, and thank you for the future referrals!

July 13, 2021

Always friendly, efficient, and I receive my car back in a timely manner. In all of the years that I have received service at Autohaus, I have never had a complaint. More

by giluldeb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Crader, Linda Schaefer, Ethan Krysiak
Jul 19, 2021 -

Autohaus BMW responded

Thank you for the review! We appreciate any feedback you have for us. We strive to improve in service, parts, and sales to give our customers the best experience. Thank you for choosing Autohaus BMW!

July 11, 2021

I needed front tires mounted and an alignment before a road trip. Mike Crader booked my appointment and Chris Clem took care of me on service day with a smile and I was able to get out of town safely. Whi More

by glennjjjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Crader, Renard LaSane
Jul 19, 2021 -

Autohaus BMW responded

Thank you for the review! We appreciate any feedback you have for us. We strive to improve in service, parts, and sales to give our customers the best experience. Thank you for choosing Autohaus BMW!

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