Autohaus BMW - Service Center

I take my cars to Autohaus BMW for maintenance as needed. I have always received top notch customer service until this particular visit. The service representative (Mike C.) from the start treated me like I I have always received top notch customer service until this particular visit. The service representative (Mike C.) from the start treated me like I didn't belong there. I usually am dressed for work in suits when I visit Autohaus. This particular time was on my day off and I had on a t-shirt and sweatpants. I'm not sure if this had anything to do with the level of customer service, but this is the only variable that I can say was different about this particular visit. As an African American man, I try to stay conscious to everyday coincidences versus actual prejudices. Mike was not very engaged in listening to my concerns about my vehicle. I had to remind him several times about certain issues and he still never addressed those concerns. Needless to say, the repairs and service that I authorized them to do were done very well. Kudos to the mechanics. All in all, my service was done in a couple of days, although they were out of loaner vehicles which caused quite an inconvenience. But I know those things happen. Also, my car was retrieved with no working driver side headlight and it appeared no where in the report. I would absolutely go back to Autohaus because I believe that this was a one off bad experience. The service advisors are usually A-1 in customer service. Not this time!!! Maybe next time Autohaus. I have faith in you. More

Great service. Chris kept me updated and done as promised. The tech video informative and thorough Chris kept me updated and done as promised. The tech video informative and thorough More

I always have a great experience when I come here. Everyone friendly. Always prompt service. Very clean and relaxed atmosphere. The waiting area is comfortable to relax or work while waiting. Would Everyone friendly. Always prompt service. Very clean and relaxed atmosphere. The waiting area is comfortable to relax or work while waiting. Would highly recommend! More

Clean, professional, knowledgeable, comfortable, friendly, all around good welcoming place of business and service area. Recommend all BMW owners to check them out. friendly, all around good welcoming place of business and service area. Recommend all BMW owners to check them out. More

Great service everyone was so nice and very professional, I was impressed with the hospitality I was impressed with the hospitality More

Very efficient and thorough. Appreciate the service. Thanks for the car wash and video explanation Appreciate the service. Thanks for the car wash and video explanation More

The service experience and process went very well. My service advisor, Chris Clem, was great. My service advisor, Chris Clem, was great. More

I brought my car week before for service and it was fast and I am happy about it thanks and I am happy about it thanks More

Tried to upsell me services because I had an extended warranty. Found that very annoying. warranty. Found that very annoying. More

Professional and courteous. I love my BMW and this dealership and service department makes it easy to want to buy more cars from Autohaus. I love my BMW and this dealership and service department makes it easy to want to buy more cars from Autohaus. More