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Autohaus BMW - Service Center

St. Louis, MO

4.7
2,009 Reviews

2,009 Reviews of Autohaus BMW - Service Center

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January 07, 2022

Excellent customer service! Mike and Chris in service are outstanding. I've been going there for 10 years for service and I’m always pleased! More

by maryjferry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Crader
Jan 11, 2022 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

January 06, 2022

AMAZING service! They got me in to have my car serviced ( at the last minute), before I drove from St. Louis to Atlanta, by Chris Clem( CSR) and Jason sent me a video of everything to take care of my service More

by ccourt37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason in service
Jan 11, 2022 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Chris is one of the best! Thank you for choosing Autohaus!

January 06, 2022

Easy online appointment scheduling. Appointment time honored. Greeted in a friendly manner. Excellent service advisor. Very nice waiting area. Work completed timely and accurately. More

by thanle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

December 29, 2021

I've always had a great experience, from the sales department to the service department. Every step is explained in full detail. My questions are always answered, and they are readily available when I More

by Toi Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Thank you for choosing Autohaus!

December 27, 2021

I have a great relationship with my service consultant, Chris. I also like the customer lounge area, very comfortable and the coffee is hot! More

by Holtzmanj
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

December 19, 2021

Chris was fantastic from start to finish! Autohaus BMW Chris was fantastic from start to finish! Autohaus BMW is the only place I will service my vehicle. Keep up the great work! More

by Kara E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Autohaus BMW responded

Thank you so much for the 5-star review! We are happy to be of service and look forward to the next time, take care!

December 14, 2021

Friendly. Fills always welcome. Good service. Service advisors know what to do. Inside the dealership very nice clean fresh coffee More

by yuriy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Crader, Linda Schaefer, David Prost
Dec 17, 2021 -

Autohaus BMW responded

Thank you for the 5-star review! Stay safe and see you next time!

December 11, 2021

I was disappointed that it took two days to get my oil changed and scheduled maintenance completed. I did get a loaner car to use, but it was extremely small and difficult to get in and out of. More

by Paul S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Prost
Dec 24, 2021 -

Autohaus BMW responded

Hi Paul, We are sorry to hear about the delay and the service loaner. We are trying very hard to accommodate every customer to their normal high expectations, and are having some difficulty with parts delays and turning our service loaners. Things should start getting better in a few months. Thank you.

December 08, 2021

The car went in on an airbag recall. While there, they inspected and reported on many other elements of the car’s condition. Sure, it tends to get work for them, but it also helps me keep my car in great More

by Bill
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alec Cherry, David Prost
Dec 17, 2021 -

Autohaus BMW responded

Thank you for the great review! We are pleased to know about your positive experiences with us. We are grateful to have such a positive and prompt staff. Thank you for choosing Autohaus!

December 08, 2021

The service , which was my car's first oil change , and overall checking over the car was fine. But, I had to wait longer than expected. The car service was completed in an hour . I had to wait a little ov More

by jshapiro9489
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry at the Genius Bar
Dec 17, 2021 -

Autohaus BMW responded

Thank you for the review! We appreciate any feedback you have for us. We strive to improve in service, parts, and sales to give our customers the best experience. Your concern will be passed up to management. Thank you for choosing Autohaus BMW!

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