Autohaus BMW - Service Center

Working with Autohaus has been a good experience. However, I took my car in for a service appointment for low tire pressure, which required tire replacement covered under the Pirelli warranty. It too However, I took my car in for a service appointment for low tire pressure, which required tire replacement covered under the Pirelli warranty. It took 30 minutes for them to take my car back to service from the time I got there, and another 30 minutes for them to bring my car out from the time the technician sent the video that service was complete. Check in and check out processes seem unnecessarily prolonged. More

Very pleasant and well informed personnel who explained everything and answered all my questions in a timely manner. everything and answered all my questions in a timely manner. More

Brittany was amazing, couldn’t ask for a better Service Advisor. Mike also helped load the tires into the back of my X5 M and really went above and beyond to help. Both should be given a raise and a day of Advisor. Mike also helped load the tires into the back of my X5 M and really went above and beyond to help. Both should be given a raise and a day off. Thank you to you both! More

Mike Crider came through like a champ, had a flat tire, they somehow squeezed me in, gave me a loaner, dropped me off at my office which is pretty close to Autohaus, had my car back to me the next day, pe they somehow squeezed me in, gave me a loaner, dropped me off at my office which is pretty close to Autohaus, had my car back to me the next day, perfect shape, washed with a new tire to boot. Service was fantastic Paul More

They provide a good explanation of what repairs/service need to be done on you car. need to be done on you car. More

Excellent customer service, very efficient and knowledgeable. Our sales representative was not too pushy and aware of the needs of his client. knowledgeable. Our sales representative was not too pushy and aware of the needs of his client. More

Great customer service. Everyone at this dealership is extremely friendly and the waiting room is top notch Everyone at this dealership is extremely friendly and the waiting room is top notch More

This was my First time here, I did not realize that they use a text to communicate with you any possible issues with your vehicle! I found out at midnight that I needed my Mechanic to double-check some work use a text to communicate with you any possible issues with your vehicle! I found out at midnight that I needed my Mechanic to double-check some work that was done which in turn has caused me 1 whole day in travel to have my car rechecked instead of having it done right away if someone had spoken with me at the the time I checked out! So no what should have been a easy repair cost me dearly! I ended up having to postpone my return trip for 3 days! Travel 1 hour each way( the wrong direction) and to find out the possible problem was nothing to worry about! This just reinforces why I do not take my vehicle to a dealership for repairs! This could have been alleviate if a real person would have just told me what the mechanic found on his inspection! More

Great service, quality people, good communication! All was handled and complete as had been pre scheduled. All was handled and complete as had been pre scheduled. More

Fantastic facility, and advisor was very communicative during the service process. Patti Kupfer is the best advisor I’ve worked with at any BMW dealership. during the service process. Patti Kupfer is the best advisor I’ve worked with at any BMW dealership. More