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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,165 Reviews

2,165 Reviews of Autohaus BMW - Service Center

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August 12, 2023

Chris Clem was very helpful in diagnosing, giving recommendations for repair options and setting us up with an appropriate loaner car to use. More

by Jyoung1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shy (spelling??) 5 star
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

August 12, 2023

SO Chris Clem was my advisor early on this guy was super great got me in great service and my 335i runs like champ,The other advisor that I had was awesome Ms.Brittany Weiss.I brought my 335i in for some w More

by Ricardogriffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TECHNICIAN:David Mainini
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

August 11, 2023

Service was prompt Agents friendly. Good area to work while I waited ..including pods to use latop More

by mterrydt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

August 11, 2023

Quality of service is fine but the communication is slow and required me reaching out on more than one occasion. I had an appointment for Monday morning and the vehicle was not ready until Wednesday afterno More

by Toto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont know
Mar 26, 2024 -

Autohaus BMW responded

Thank you, Toto, for your review describing your BMW Service visit with us. It sounds like it could have been better. We apologize for the inconvenience and hope you will sign up for the text messaging as it is best way to communicate when your vehicle is in for service. If you would like to discuss further, please contact our Service Director, Todd Feuerhaken, at 314-727-8870. Thank you.

August 10, 2023

I continue to have the best possible relationship with Autohaus. I have recently completed a second Trade-in for a newer pre-owned BMW with Jens, had the featured explain in a detail follow-up by Larry, a More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the great review and recommendation, Steve! In Sales and Service, we appreciate the opportunity to serve you and thank you for choosing Autohaus:)

August 09, 2023

Good service and great people! I’m a repeat customer. I have purchased used from them and treated me as if I bought new. More

by Ed Klotz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zinaida Bajramovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brittany Weiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

August 08, 2023

Great service as always. Patti is always friendly and knowledgeable. I have been working with her for several years. More

by johnhecht1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

August 08, 2023

Was in for emissions inspection. Visit was efficient. Advisor updated me on upcoming service deadlines. Waiting area very comfortable. More

by lasaro7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

August 08, 2023

Service coordinator, Patti, was good. When picking up my car later, the payment department did not separate the payments like I wanted. And no one showed me where my car was. I had to ask More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you, Cheryl, for your review describing your BMW Service visit with us. It sounds like it could have been better. We apologize for the inconvenience and hope you were able to get your spots cleaned before leaving. If not, please contact our Service Director, Todd Feuerhaken, at 314-727-8870 to discuss. Thank you.

August 08, 2023

Always receive great customer service at Autohaus. They go out of their way to take great care of you. More

by brenda.gleason101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Cherry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Autohaus BMW responded

Thank you for the 5-star review and recommendation regarding your BMW Service visit with us! We appreciate the opportunity to serve you and thank you for choosing Autohaus!

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