Autohaus BMW - Service Center

There seems to be a hierarchy at Autohaus, those who own 7- or 5-series BMW's (or--gasp!--even 3-series) and those who own (another gasp!) Minis. After waiting over an hour for what turned out to be a non-e 7- or 5-series BMW's (or--gasp!--even 3-series) and those who own (another gasp!) Minis. After waiting over an hour for what turned out to be a non-existent Mini loaner (as 3 or 4 BMW loaners were parked perkily along the front), I was told that someone from Enterprise would be down in "just a minute" with a loaner. This did not occur, nor did anyone seem to notice. After 20 minutes of more patient waiting, a very nice mechanic approached me and offered to drive me to Enterprise himself. The worker bees--the mechanics--always seem really nice and very good at their craft. But there is a sense that owners of more expensive cars get preferential treatment. I'm from the land of public education--very egalitarian--so bringing my Mini in for service has been disheartening. More

I had to get new tires and needed them in short order. I called the service, told them my delimma, they said no problem, they would have the car ready by 1pm the following day. I showed up on time, the se called the service, told them my delimma, they said no problem, they would have the car ready by 1pm the following day. I showed up on time, the service guy was walking back in the dealership with his buddies from lunch. I asked if my car was ready and he said, "didnt anyone call you, we don't have the tires in stock". I drove 30 minutes each way because they told me on the phone, they had them in stock. They had already taken the tires off, so I couldn't just drive my car home. We had to go out of town. My wife took the loaner back 2 or 3 days later and she was so ill she was throwing up in the parking lot with the flu. They wanted 7 bucks cash for gas when they kept my car extra days because of their foul up. She had to go to an ATM to get cash, no credit card. I was called for a survey, the person asked if I would like someone to call me, I said absolutely, no call. I asked for all my service records so I could go to another dealer, no response. Emailed the service manager, no response. Bottom line, this has been the best car I have ever owned but because of service, I will not be a repeat purchaser. I would not recommend their service department to anyone. More

Had a engine bearing "service action", drove 120 miles to get the required engine work. During the week long service which included other service a hood dent occurred (in my opinion). Pictures o 120 miles to get the required engine work. During the week long service which included other service a hood dent occurred (in my opinion). Pictures of the car before service did not reveal any significant dent and it was present post work. Snow/ice was on car thus not noted when picked up Jan 2005. When melted in garage at home there it was. Communicated my concerns to service mgr and forwarded photos/info. They desired not even to see it, said it must have been something/bird I ran into going home?! What bird?? Had to pay over 1800 for a new hood. Their comment was...file it on your insurance since that's what it is for. I am not happy with the support from the dealer or BMW on this issue. I will never recommend this dealer to anyone! More