Autohaus BMW - Service Center

Brought my 2007 328i because of a problem with my bluetooth. there were courteous, very nice system of dropping your car off and had my loaner ready. only issue was that they didn't call me the fir bluetooth. there were courteous, very nice system of dropping your car off and had my loaner ready. only issue was that they didn't call me the first day to tell me that the car wasn't ready. on the second day, they called to say that my phone wasn't compatible even though it had been working for the last 10 months. But when I picked it up, they called the technician, who sat in my car with my for 20 minutes, we covered everything and tested several phones. By this time, my phone was working perfectly. I was very impressed with the level of service. All covered by my warranty. More

There seems to be a hierarchy at Autohaus, those who own 7- or 5-series BMW's (or--gasp!--even 3-series) and those who own (another gasp!) Minis. After waiting over an hour for what turned out to be a non-e 7- or 5-series BMW's (or--gasp!--even 3-series) and those who own (another gasp!) Minis. After waiting over an hour for what turned out to be a non-existent Mini loaner (as 3 or 4 BMW loaners were parked perkily along the front), I was told that someone from Enterprise would be down in "just a minute" with a loaner. This did not occur, nor did anyone seem to notice. After 20 minutes of more patient waiting, a very nice mechanic approached me and offered to drive me to Enterprise himself. The worker bees--the mechanics--always seem really nice and very good at their craft. But there is a sense that owners of more expensive cars get preferential treatment. I'm from the land of public education--very egalitarian--so bringing my Mini in for service has been disheartening. More

I had to get new tires and needed them in short order. I called the service, told them my delimma, they said no problem, they would have the car ready by 1pm the following day. I showed up on time, the se called the service, told them my delimma, they said no problem, they would have the car ready by 1pm the following day. I showed up on time, the service guy was walking back in the dealership with his buddies from lunch. I asked if my car was ready and he said, "didnt anyone call you, we don't have the tires in stock". I drove 30 minutes each way because they told me on the phone, they had them in stock. They had already taken the tires off, so I couldn't just drive my car home. We had to go out of town. My wife took the loaner back 2 or 3 days later and she was so ill she was throwing up in the parking lot with the flu. They wanted 7 bucks cash for gas when they kept my car extra days because of their foul up. She had to go to an ATM to get cash, no credit card. I was called for a survey, the person asked if I would like someone to call me, I said absolutely, no call. I asked for all my service records so I could go to another dealer, no response. Emailed the service manager, no response. Bottom line, this has been the best car I have ever owned but because of service, I will not be a repeat purchaser. I would not recommend their service department to anyone. More

Had a engine bearing "service action", drove 120 miles to get the required engine work. During the week long service which included other service a hood dent occurred (in my opinion). Pictures o 120 miles to get the required engine work. During the week long service which included other service a hood dent occurred (in my opinion). Pictures of the car before service did not reveal any significant dent and it was present post work. Snow/ice was on car thus not noted when picked up Jan 2005. When melted in garage at home there it was. Communicated my concerns to service mgr and forwarded photos/info. They desired not even to see it, said it must have been something/bird I ran into going home?! What bird?? Had to pay over 1800 for a new hood. Their comment was...file it on your insurance since that's what it is for. I am not happy with the support from the dealer or BMW on this issue. I will never recommend this dealer to anyone! More