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2,230 Reviews of Autohaus BMW - Service Center
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May 12, 2016
Buyer (Service Customer) Beware I had some work done on a door lock, and they were a bit sloppy putting the door panel back together. What's really baking my noodle though, is that a I had some work done on a door lock, and they were a bit sloppy putting the door panel back together. What's really baking my noodle though, is that aside from the door lock job they told me it took the mechanic 1 1/2 hours (at $150/hr labor) to replace a couple small pieces of weather-stripping along the top of the side windows (the roof edge), but when I later replaced nearly identical pieces myself (the adjoining ones), it quite literally took me no longer than 3 minutes to complete both sides! 1 1/2 minutes/side. 3 minutes total! This was rather upsetting to me to realize that these folks, who I trusted, are not forthright with regard to customer labor charges. My advice to customers is to be wise so as not to be taken advantage of, which might mean just going someplace else for service. FYI: with regard to Autohaus' response to this review, let me say here that the leak is totally fixed now that I replaced the other top pieces of weather-stripping myself. I had originally requested that all 4 top pieces be replaced, but they decided on just two after I refused let them replace ALL the roof weather stripping at a huge expense. They did tell me that partial replacement probably wouldn't work, and they seemingly went ahead and threw in the two small pieces with that intention. Autohaus had done a diagnosis on this before (about 6 months earlier), and their chosen course of repair based on this "diagnoses" was completely useless. The lock they "fixed" is also now behaving oddly. I sure hope that it doesn't fall apart. Enough said about all of this. This whole experience has been utterly awful and, for the most part, a waste of money. I'm investing in the time to write this review for no other purpose than to help others make informed decisions about who they do business with. There is no malicious intent here. I wish I had been a bit more informed about what I was heading into before I went where I did for service. More
by dwebr1
Employees Worked With
May 05, 2016
Great experience Chris went above and beyond for my car's service needs. Answered all my questions and explained everything. Great customer service and professionali Chris went above and beyond for my car's service needs. Answered all my questions and explained everything. Great customer service and professionalism. Keeps me coming back. More
by The Mim
Employees Worked With
May 05, 2016
Perfect as always I brought my car in for what Ii assumed was a minor fix, Chris and the others in service walked around my car and quickly realized the minor issue was I brought my car in for what Ii assumed was a minor fix, Chris and the others in service walked around my car and quickly realized the minor issue was much bigger. Chris immediately opened a ticket, got me a loaner and put the car in service to determine the extent of the problem. By the end of the afternoon i need three tire and a new rim. Chris had parts and warranty involved and solution was outlined in less than 4 hours. It took a week to repair but that was shipping time. My car is perfect! Chris and the team actually solved the root issue and prevented further issues from happening. More
by smfarris
Employees Worked With
May 03, 2016
Outstanding Both of my advisers are at the top of their game. Ric made the purchase and financing seamless. Will recommend to anyone seeking the ultimate driving Both of my advisers are at the top of their game. Ric made the purchase and financing seamless. Will recommend to anyone seeking the ultimate driving machine.l More
by RailCruise America
Employees Worked With
Rick Riccio, Dan Wirick, Greg Issitt
May 02, 2016
Great Service! They were professional and timely in the return of my vehicle. Clean and nice waiting area and overall just a nice experience! Greg was friendly and g They were professional and timely in the return of my vehicle. Clean and nice waiting area and overall just a nice experience! Greg was friendly and got my car serviced in the time promised and gave me a loner to use that made it possible for me to get other errands done while waiting. More
by bmwjd
Employees Worked With
Greg Issitt
April 28, 2016
Greg Issit is great I have 2 BMWs from Autohaus and would always go there for service. Greg Issit often takes care of me and does it quickly and professionally. I have I have 2 BMWs from Autohaus and would always go there for service. Greg Issit often takes care of me and does it quickly and professionally. I have worked with others as well and all service managers are great. More
by BMW lover
Employees Worked With
Gerd Petermann
April 27, 2016
Service Dept and Advisors The service dept and customer relations are top notch. Always a professional, yet personable team are always there to help you. Their honesty and tru The service dept and customer relations are top notch. Always a professional, yet personable team are always there to help you. Their honesty and trustworthiness always make your experience even better. There is no up-selling and they help only the needs you are expecting. Loaner vehicles are always available and they take pride in making sure your vehicle is returned in tip top shape, cleaned and ready to get back on the road. Great dealership and very highly recommended. You would not be disappointed in any way, shape, or form. More
by NPM750LiX
Employees Worked With
April 26, 2016
Mike Crader and the Autohaus Team Mike Crader and the entire Autohaus team are responsive, helpful and pleasant to deal with. They look for ways to make the repair process seamless and Mike Crader and the entire Autohaus team are responsive, helpful and pleasant to deal with. They look for ways to make the repair process seamless and try to find ways to help me rather than looking for ways to help me spend money More
by pinckard
Employees Worked With
Mike Crader
April 23, 2016
Always Great Service I always get Linda Schaefer as my service advisor. She's calm, efficient, friendly and knowledgeable. She always gets me exactly what I need and no I always get Linda Schaefer as my service advisor. She's calm, efficient, friendly and knowledgeable. She always gets me exactly what I need and no more and is honest and up front about pricing. Outstanding is the best word to describe her and my experiences so far. More
by dhales60
Employees Worked With
Linda Schaefer
April 18, 2016
Just the best!!!! New to town and not sure where to service my BMW, I figured to go to the local dealer. What a GREAT experience all around. Dan was just fantastic in k New to town and not sure where to service my BMW, I figured to go to the local dealer. What a GREAT experience all around. Dan was just fantastic in keeping me up to speed as to the status and the entire team was so professional. While I am sure that the other service providers are as good as Dan, but he is the man for sure! More
by sqislebeemer
Employees Worked With
Dan Wirick
