Autohaus BMW - Service Center

Great job! When my X3 began displaying the "drivetrain malfunction" alert over several months, Patti and the service crew at Autohaus were with me every step of When my X3 began displaying the "drivetrain malfunction" alert over several months, Patti and the service crew at Autohaus were with me every step of the way. In addition to their expertise, they displayed much-needed (by me!) patience, perseverance, and good humor as one thing led to another. I could not be happier with the results. An unexpected bonus: through their personal and professional attention to detail, I now know and understand my car much better. Great service, great value. More

Excellent Service Experience I usually deal with Linda or Mike since it's most convenient for me to stop by on my way home from work. They always do a great job, very thorough, a I usually deal with Linda or Mike since it's most convenient for me to stop by on my way home from work. They always do a great job, very thorough, always helping me get the most value out of my CPO warranty and extended maintenance. I bought my first BMW from another dealer in the region whose service people wouldn't even return my calls (only my husbands!), so I love the fact that the service advisers at Autohaus not only work with me, but actually know me. More

Wonderful service I have had the misfortune to visit Autohaus twice within two days because I have an older BMW that seems to require more care the older she gets. Chr I have had the misfortune to visit Autohaus twice within two days because I have an older BMW that seems to require more care the older she gets. Chris Clem is the service advisor I had dealt with in the past so when I made my call he knew exactly what the problem was and took my car in for the needed repair. Car returned fixed and clean. Less than 24 hours later another broken item on my car (unrelated to the first). Again Chris was able to immediately diagnose the problem and had my car fixed in short order. Great knowledge of BMWs and so pleasant to work with. He really does go above and beyond! More

Excellent service! Service Advisor was quite knowledgeable and seemed to treat me fairly. Quite patient and thorough and listened to me to provide the best results. No Service Advisor was quite knowledgeable and seemed to treat me fairly. Quite patient and thorough and listened to me to provide the best results. No negatives whatsoever. Cashier and showroom person were also helpful and personable. More

Excellent Customer Service - Chris Clem We have dealt with a number of BMW dealers and there is NO comparison to AutoHaus BMW service and their staff. Chris Clem is amazing. Very polite, p We have dealt with a number of BMW dealers and there is NO comparison to AutoHaus BMW service and their staff. Chris Clem is amazing. Very polite, professional and goes above and beyond expectations to exceed customer satisfaction! Not only are you NOT inconvenienced when your car is being serviced they provide you with a brand new loaner at NO charge! Superb customer service. They really care about you. We know our 750li is in great hands when we take it to AutoHaus. I highly recommend them for all your BMW needs! And thanks Chris Clem for always serving your customers well! More

Fantastic Experience! We made an appointment with Mr. Issitt to bring our Touring in for service. He and the rest of the Autohaus service department went above and beyond t We made an appointment with Mr. Issitt to bring our Touring in for service. He and the rest of the Autohaus service department went above and beyond to get us in and out as quickly possible...Excellent! More

Good customer service, ease of making appointment I was disappointed to have to get new front brake service costing almost $1,000 when my car was about 1 week and 1,000 miles out of warranty, but that I was disappointed to have to get new front brake service costing almost $1,000 when my car was about 1 week and 1,000 miles out of warranty, but that's not an issue that Autohaus has any control over. Mike was professional and friendly, and before I left with my loaner car, he had pulled up the likely two prices for my service, with the variable of whether rotors were needed. I appreciated the specifics of his estimates via the search values in the computer, not just a shoot from the hip guess. I certainly see value in having dealerships make repairs, but the price point was 25% higher than other quotes I received from reputable shops in the area who also use BMW certified parts. I'd like to see Autohaus close that gap a little, recognizing that they have overhead and other obligations that smaller repair places don't have. More

Outstanding service! This was my first visit to Autohaus and Greg Issitt went above and beyond. I have never been treated with such care at any other dealer. I will be bac This was my first visit to Autohaus and Greg Issitt went above and beyond. I have never been treated with such care at any other dealer. I will be back! More

Excellent Service Experience! I have known Mike since my first BMW way back when! Mike is always very detailed, very helpful, and always very, very pleasant. He always wants you I have known Mike since my first BMW way back when! Mike is always very detailed, very helpful, and always very, very pleasant. He always wants you to understand the services performed on your vehicle and the services required to keep your vehicle performing at it's best. You couldn't ask for a better service rep than Mike. On my last visit I showed up without an appointment or even an advanced telephone call and Mike went over and above to review my problem, get me signed in and on my way with a vehicle loaner. A great service experience. It's speaks volumes when dealing with people like Mike and I will continue to have my vehicle serviced at Autohaus. More

Amazing service Received great customer service! Mike was extremely helpful and made My service visit very easy and painless! Mike Crader is always friendly and very Received great customer service! Mike was extremely helpful and made My service visit very easy and painless! Mike Crader is always friendly and very easy to work with. More