Autohaus BMW - Service Center

I had my first service visit to the dealer. Service was timely, check in process was very smooth. Service done in a timely manner and met all my expectations. timely, check in process was very smooth. Service done in a timely manner and met all my expectations. More

Linda Schaefer is the best service manager I have ever worked with. I trust her completely. She is the BEST! Can’t imagine anyone else working with me. worked with. I trust her completely. She is the BEST! Can’t imagine anyone else working with me. More

Diagnosing and Solving a Dead Battery Got an appointment the same day I called. Battery went dead twice unexpectedly. Problem, computer malfunction, diagnose right away. Computer reprogram Got an appointment the same day I called. Battery went dead twice unexpectedly. Problem, computer malfunction, diagnose right away. Computer reprogrammed in short order. All under warranty More

Our service rep was thorough. The process was efficient. And there was no cost. Overall excellent experience. I’m not sure why you need twenty five words. And there was no cost. Overall excellent experience. I’m not sure why you need twenty five words. More

My last trip in to Autohaus was less than enjoyable. I had a 10:00 appointment that day and arrived on time. Was immediately greeted by one of the porters and was told to have a seat in the waiting area, had a 10:00 appointment that day and arrived on time. Was immediately greeted by one of the porters and was told to have a seat in the waiting area, which I did. There were a few people ahead of me, so I expected to be waiting at least 20 mins or so. About 45 mins into my wait, I looked over (since it is all open now to the showroom, that there was nobody at the service advisors desks. So, I walked over and saw the porter that had greeted me and asked if I was next. He went over to one of the advisor’s desks, which happened to be Amanda, and said this customer is next. To be fair, Amanda was not aware that I had been waiting that long, but I was not happy. She proceeded to write me up and asked if I would be waiting and I told her I had already been waiting for 45 minutes and would just like to get the loaner I was promised and leave. She apologized that she didn’t know I had been waiting so long and proceeded to get my information for the loaner vehicle. I don’t usually complain on any surveys, but I felt that it should be pointed out to people that come in for service of what the process is. Do I need to walk over to the service advisors and ask if I’m next in line or wait for them to come over and get me? It wasn’t clear. Seems like there was some miscommunication between the porters and the service advisors. Other than that, everything else went very smooth. Amanda even called later to let us know that my wife had left her purse in the loaner vehicle after we had returned it. We’ve been Autohaus customers for a long time, dating back to when the store was off of Maryland in Clayton. Always has been a first class operation. Just wanted to constructively point out an area of opportunity for improvement. Thanks for reading and will be back again down the road. Cheers! More

The staff were courteous and professional. My service was performed timely and my car was clean when delivered. My mechanic, James, did everything needed to put my car in tip top shape. performed timely and my car was clean when delivered. My mechanic, James, did everything needed to put my car in tip top shape. More

Linda was very professional and helpful in handling my service needs. She identified problems and resolved them for me. A part needed to be ordered and she worked with my schedule to get the work complet service needs. She identified problems and resolved them for me. A part needed to be ordered and she worked with my schedule to get the work completed on time. She is terrific. More

Always amazing service ! Patricia Kupfer professional and extremely helpful! The showroom , service area, the waiting room pristine since the remodel! Overall I recommend business with BMW Autohaus without h extremely helpful! The showroom , service area, the waiting room pristine since the remodel! Overall I recommend business with BMW Autohaus without hesitation 👍 More

Good, prompt service, painless experience which is rare for service experiences! Mike, in particular, was very friendly (and funny) and accommodated me as well as possible. I appreciate the team at AutoHau for service experiences! Mike, in particular, was very friendly (and funny) and accommodated me as well as possible. I appreciate the team at AutoHaus. More

Timely, courteous, and very efficient- from start to finish The reason for the visit was a BMW recall That I had been alerted to and it, of course, free if charge finish The reason for the visit was a BMW recall That I had been alerted to and it, of course, free if charge More