Autohaus BMW - Service Center

Outstanding service again! I have been working with Patti Kupfer for years. She has always been most professional and knowledgeable about our 750 LxM. I scheduled a service appo I have been working with Patti Kupfer for years. She has always been most professional and knowledgeable about our 750 LxM. I scheduled a service appointment and even in their temporary office, due to the construction, she was on target as usual! Also made my door ding go away! She is good at asking questions regarding the car and helped me do some extra work beyond the normal scheduled warranty service. So once again it was a great service experience! Bob More

Exceptional! Patti was awesome and very personable. I enjoyed our conversation. She was bright and cheerful. She is definitely one of BMW’s top employees. Such a Patti was awesome and very personable. I enjoyed our conversation. She was bright and cheerful. She is definitely one of BMW’s top employees. Such a delight. More

Customer care comes first On this visit I had a flat tire. Upon learning that my tire was not under warranty,I was visibly annoyed. However Patti’s pleasant disposition was abl On this visit I had a flat tire. Upon learning that my tire was not under warranty,I was visibly annoyed. However Patti’s pleasant disposition was able to deescalate my frustration. They are not the least expensive but Patti consistently gives great customer service. More

Exceptional Service- Patti Kupfer Highly recommend taking your BMW to Autohaus for your service needs and ask for Patti Kupfer. This is my third time to see Patti and she treats me lik Highly recommend taking your BMW to Autohaus for your service needs and ask for Patti Kupfer. This is my third time to see Patti and she treats me like her only customer: always thoughtful, attentive and helpful for my every need. An example of her great attention was regarding a bad power steering pump in my BMW that had just gone off warranty. Patti worked with BMW to ensure the part would be covered within the warranty period and the cost of the part and labor was completely covered! Thank you Autohaus and Patti Kupfer! More

Car care All of my experiences at Autohaus BMW have been commendable. Entire staff shows great people skills and they let you know that they appreciate your All of my experiences at Autohaus BMW have been commendable. Entire staff shows great people skills and they let you know that they appreciate your business. More

Service Visit I purchased my X5 from another local BMW dealership and I won't even step a foot into that place. In a world where great customer service is almost ex I purchased my X5 from another local BMW dealership and I won't even step a foot into that place. In a world where great customer service is almost extinct my sales advisor Patti goes above and beyond to make sure all of my needs are met. I never feel rushed or pressured to do anything while being in her presence. Patti isn't just a Autohaus Service Advisor she's a immaculate person and a asset to the Autohaus family, you're truly a gem! Thanks for everything you do and you've done to assist me with my BMW needs. Your hard work isn't going unnoticed. More

Friendly service greeters I feel so at home and relax with Linda Schaefer. She is so welcoming and happy, I am made to feel that my car is getting the best health care a car ca I feel so at home and relax with Linda Schaefer. She is so welcoming and happy, I am made to feel that my car is getting the best health care a car can get. She let’s me know when she available or if not, she says to see Mike and I have on occasions. I trust them to do right for my car and me. More

The Worst BMW Service Experience EVER!!! I have owned over a dozen new and preowned BMW's over the past 30 years. I have taken the vehicles to many different BMW Factory service centers all o I have owned over a dozen new and preowned BMW's over the past 30 years. I have taken the vehicles to many different BMW Factory service centers all over Missouri and Rhode Island. I have never felt so disgusted with the knowledge or lack thereof, from the service advisors to the service manager at Autohaus. They actually argued with me over what was a factory component, saying it was aftermarket. They lied about shorting out my electronics after doing an airbag recall. When I brought it to Plaza Motors they not only told me that the recall was the cause of the short but it was something that they should have fixed and not charged me close to $1000 for. KEEP AWAY FROM AUTOHAUS!! More

Experience and Customer Service. Chris' experience and knowledge of the product help the recall process enjoyable. Good employees are hard to find. The fresh coffee and donuts is a Chris' experience and knowledge of the product help the recall process enjoyable. Good employees are hard to find. The fresh coffee and donuts is also a good ides. More

Easy in and out maintenance When the oil change calls, autohaus is always there to take care of it. Thanks Amanda for helping out this time! You guys are the greatest When the oil change calls, autohaus is always there to take care of it. Thanks Amanda for helping out this time! You guys are the greatest More