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Autohaus BMW - Service Center

St. Louis, MO

4.8
2,236 Reviews

2,236 Reviews of Autohaus BMW - Service Center

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May 28, 2020

Great customer service Chris is always friendly and professional. Service is always speedy and my car is always clean when I pick it up. I am in and out in no time. More

by mml72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2020 -

Autohaus BMW responded

Thank you for the 5-star Service review! We are happy to hear about your Service visit with Chris. Chris works very hard at being friendly and professional and it's nice to know, he is appreciated.

May 26, 2020

Tech support I have been impressed over the years with the support from Chris Clem in service. He has made himself available for consultation and expertise even w More

by cotswolds2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Buie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Midgley
Jul 03, 2020 -

Autohaus BMW responded

Thank you so much for this 5-star review! You have been an important part of the Autohaus family for a while and you know most of our employees have been with us a long time too, including Chris, Chris and Brett. It's a very nice review, thank you.

May 21, 2020

Very happy with the continued service I get with AutoHuas BMW. Friendly, prompt and reliable. Refreshing to not have pushy sales for what I don’t need. More

by sberan71
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Suraci
Jul 03, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! We are happy too that you continue to service with us!

May 21, 2020

Service department very friendly, helpful, and professional. Best in the city. One of the reasons I chose to purchase another BMW knowing I’d be dealing with Autohaus for my service. More

by Shelly
Recommend Dealer
Yes
Employees Worked With
Chris Clem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2020 -

Autohaus BMW responded

Thank you for the 5-star review, Shelly! We appreciate hearing about your Service visit with Chris and your kind words about our Service Department. We try very hard to be the best and your comments mean a lot to us!

May 21, 2020

Service was quick and the process was easy I was in for a recall, and got an oil change while I was there so that was great, not 5 starts because they lost my car and I had to walk around searching for it wh More

by dlavrine13
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2020 -

Autohaus BMW responded

Thank you for your almost 5-star review! I'm so sorry they misplaced your car, that is annoying. We look forward to doing better next time.

May 21, 2020

Fast ,professional and very polite stuff regarding that we have this Corona situation when we all are nervous they acting very calm and professional...way to go people.... More

by Aladinsgm
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Jul 03, 2020 -

Autohaus BMW responded

Thank you for the 5-star review! We appreciate your kind words and yes, we are calm, doing everything we can to help keep each other and our customers safe.

May 21, 2020

As always, Patti was awesome! So glad I bought my 340i from Autohaus! Love the new building. First class all the way!! Thank you so much Patti and the whole team!! More

by Parksy
Recommend Dealer
Yes
Employees Worked With
Patti Kupfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2020 -

Autohaus BMW responded

Thank you so much for the 5-star review! We love hearing that people like our new building and enjoy their Service visits. Patti and the whole team are saying "You're welcome!"

May 21, 2020

Everyone did social distancing and wore masks. Bathroom was very clean Also the waiting room customers were adhering to the rules food area was clean More

by Ronna-12
Recommend Dealer
Yes
Employees Worked With
Linda Schaefer
Jul 03, 2020 -

Autohaus BMW responded

Thank you for the 5-star review, Ronna! We really do have the best customers, everyone is being very cooperative and kind.

May 19, 2020

Autohaus ist nummer eins! Awesome experience! My service advisor Ty Ancona was super cool, hospitable and helpful. Cost was less than originally quoted. Service was complete More

by Chris N.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Ancona
Jul 03, 2020 -

Autohaus BMW responded

Thank you so much for the great 5-star review, Chris! We are happy that you had such a good experience during your Service visit with Ty. We also appreciate the high recommendation. It means a lot to us!

May 19, 2020

Last week I took my car to fix an issue. After I picked up the car. Check engine Light turned on right after I left the dealership! Very disappointed. More

by Toqaali2019
Recommend Dealer
No
Employees Worked With
Patti Kupfer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2020 -

Autohaus BMW responded

We understand your frustration and apologize that you experienced this with us. It can indicate that another issue is present or simply that the faults need to be cleared one last time. Regardless, we are sorry that you are so disappointed in us, we really do try hard to be perfect every time.

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