Autohaus BMW

2016 X3 Modern user experience with BMW ultimate driving machine is the best experience I had at Autohaus BMW. They have a comprehensive selections and my sa Modern user experience with BMW ultimate driving machine is the best experience I had at Autohaus BMW. They have a comprehensive selections and my sales advisor, Renard LaSane, is able to adapt customer's buying habit and methods and close the sale as customer expected. You will enjoy building long term relationship with Renard. More

My New BMW Z4 and the Genius Program Recently purchased a new Z4 from Autohaus and the experience could not have been better. Karen Lowery was great to work with and Chris Buie was amaz Recently purchased a new Z4 from Autohaus and the experience could not have been better. Karen Lowery was great to work with and Chris Buie was amazing in making all the technology so easy to understand. What a great idea to have a second go through on all the bells and whistles of this beautiful car. More

extraordinary service experience The service at Autohaus has always been a first class experience and my recent visit resulted in a much better result than I expected. I came in with The service at Autohaus has always been a first class experience and my recent visit resulted in a much better result than I expected. I came in with an engine problem without an appointment after the July 4th holiday, Greg had me in and out in a service loaner in 10 minutes! Later I spoke with BMW National Customer Service explaining my problem and that the car was slightly out of warranty. BMW expedited the review and spoke with Service Manager Victor Richards who went above and beyond my expectations with the engine issue. Greg followed up, keeping me informed about every step in the Autohaus/BMW solution. The result was one very pleased customer! Thank you Greg and Victor More

Awesome Experience My previous car from a different dealership was having major problems. That dealership made little effort to get me out of that car and into a diffe My previous car from a different dealership was having major problems. That dealership made little effort to get me out of that car and into a different car. A friend, who also purchased a vehicle from Brett, referred me to Brett. He listened to my problem, help med to determine what vehicle I wanted to get into and was able to make it happen. Purchasing a vehicle through Autohaus BMW and Brett was a quick, awesome and straightforward experience. More

Plaza bmw will never get my business again id say i am a seasoned bmw owner, i always took my car to plaza, but ever since they have been under new management, the service is terrible their tur id say i am a seasoned bmw owner, i always took my car to plaza, but ever since they have been under new management, the service is terrible their turn over rate is outrageous and no one is on the same page! the service advisors do not communicate with you as much as they promise to. in addition to the fact that they never have loaner vehicles. AutoHaus is absolutely outshining any bmw dealership available , my service advisor is Patti K. she's such a doll and is extremely knowledgable, she got me AND my husband into a loaner vehicle both of our bmw's were due for service. the technicians went above and beyond to correct all issues and even made us aware of upcoming service. my car was given back to me clean from the inside out, and patti called me every day during the week that they had my car. More

Excellent Customer Servive Service advisor Mike Crader is a sterling example of what customer should be. He is always pleasant, efficient and professional. I've dealt with Mike Service advisor Mike Crader is a sterling example of what customer should be. He is always pleasant, efficient and professional. I've dealt with Mike for over 20 years and he is one of the reasons we keep going back to Autohaus for our BMW. More

Great customer service The customer service at Autohaus BMW exceeded all expectations. It's a cohesive team from sales to service. Renard, Alicia and Chris were a pleasure The customer service at Autohaus BMW exceeded all expectations. It's a cohesive team from sales to service. Renard, Alicia and Chris were a pleasure to deal with. All good!! More

Excellence Greg and his service team were quick, polite, and professional. I had water pump issues on my 2011 335i. They got the car in and finished in less than Greg and his service team were quick, polite, and professional. I had water pump issues on my 2011 335i. They got the car in and finished in less than 24hrs and offered a free loaner. Also, with the CPO warranty, this experience was absolutely painless. If there is EVER another problem with my car, I know exactly where I will be headed first thing. More

Very good experience Bob was very helpful and knowledgeable. I did not feel pressured at all. The entire experience went smoothly including the financing. I thought Alicia Bob was very helpful and knowledgeable. I did not feel pressured at all. The entire experience went smoothly including the financing. I thought Alicia's guidance on the features of the car was helpful and a nice touch. More

Customer Focused, courteous & professional service dept! In the last 20 years ,we have owned 7 BMW's and are experienced with 10 different dealerships across 7 states for service. Autohaus BMW of ST Louis ha In the last 20 years ,we have owned 7 BMW's and are experienced with 10 different dealerships across 7 states for service. Autohaus BMW of ST Louis has clearly been the best and the most customer focused dealership we have experienced and not because of over the top customer waiting areas. There's are nice:) We moved to STL 18 months ago and our 2011 and 2013 X's were purchased elsewhere but you wouldn't know it. I am always offered a loaner as a starting point, not just a ride. The dealer in MN where I purchased the vehicle didn't offer that always and even when it was a warranty repair. Secondly, Dan, Mike, and Victor in the service department are professionals who know their vehicles and always direct me to coupons or advertised service savings when I forget to look. They are honest in their service appraisals of my vehicles and willing to say when something isn't necessary. I never feel oversold on service or scared sold into additional services. What has really given me enthusiasm for this dealership once again was their willingness to advocate on my behalf for a pricey Diesel Exhaust Fluid tank sensor repair ($2300) at just 80k miles and not quite 5 years of ownership. They persuaded BMWUSA to give me more than fair compensation on the repair. Reminder, I didn't buy any of my previous BMW's from Autohaus. They are good honest people and I will shop for my next BMW from them for certain. When I told the cashier how pleased I was with their organization and how they treat their customers, she replied: "they treat the employees the same way. This is my 3rd dealership and they are the best to work for by far." Well-treated employees translates into well-treated customers in my opinion. Seems to be a good culture. Thank you again, Victor, Mike, Dan and the Autohaus team. Kevin Howes ST Louis Share review Write an update More