Autofair Ford of Haverhill

New car I work with Matt he was very good, I bought a new ford focus , I love my car abd I will come back again , thanks matt I work with Matt he was very good, I bought a new ford focus , I love my car abd I will come back again , thanks matt More

Worst Car Purchase Since we have been purchasing vehicles from the former dealer at the same location for the last thirty years, we can only measure sales and service ba Since we have been purchasing vehicles from the former dealer at the same location for the last thirty years, we can only measure sales and service based on past and personal experiences. While its is true that our direct sale person was very pleasant, friendly, knowledgeable. and willing to assist us with our needs. We would even consider another purchase from Stephanie in another time and place. However, we found our sales person's hands to be tied through most of the sales process and again during the post sale time prior to delivery. This is absolutely no refection on her or her ability. It took two other people to negotiate the sale. Once that was completed, we ordered a 2016 Mustang GT from the factory. We were promised by the last person to negotiate with us a delivery in mid-January. On January 5th we called to check on the promised delivery, only to discover that it had not even been started. After several days we were told that the VIN number, was to be pulled on January 22nd and assembly was to be started on February 8th with a mid-March delivery. The vehicle was delivered on March 1st only three and a half months after purchase and a month and a half later than promised. To add insult to injury, when we came in to finalize the paper work, we expected credit from the payments made to the bank on our trade-in during November, December and January. This should have reduced the payoff amount for the trade-in thus reducing the bottom line on the purchase and sales agreement by $1,400.00. Instead we were informed by a sales manager that the interest rates had gone up since November and they could not adhere to the original agreement and that there would be no credit to the sales and purchase agreement. After three and a half hours of voicing our issues and displeasure regarding this issue, we decided to take the car anyhow. Please understand, the experience was far from good. As a result, this will this be our last purchase from Autofair. You should also be aware of unseen ramifications to the manner in which this business transaction was conducted. My brother, for example, has a vehicle under lease with Autofair. He has no intention of another lease with you, My mother-in-law owns a Mustang purchased at that facility. She will no longer be a customer either. Our integrity is of the utmost importance to us and we feel that we have the right to expect the same. We feel as though we were let down and treated unfairly. More

Thank you Pachy! This past weekend, I went to Autofair Ford in Haverhill MA. Since my previous car needed serious work, I went there in search of information. Buy vs L This past weekend, I went to Autofair Ford in Haverhill MA. Since my previous car needed serious work, I went there in search of information. Buy vs Lease!! I was met by a young man, Jonathan(Pachy) DeLaCruz. His friendly demeanor, immediately put me at ease. He was very informative and LISTENED to my concerns without any pressure. I had the opportunity to test drive various cars and eventually made my choice. With his help, he brought me my new car to NH and I am thrilled. I purchased my previous car from Reagan Ford, 12 years ago, and with employees, like Pachy, I would definitely return and recommend Autofair to family and friends. Thank you Pachy for ALL your help. Denise Charlebois More

You will get the runaround and lose hard earned money since i cannot delete this review, i will say that although customer service was good, very disheartened that it took too long to refund my deposit. since i cannot delete this review, i will say that although customer service was good, very disheartened that it took too long to refund my deposit. More

Easiest car buying experience! Landy Tyler met my husband and I as soon as we pulled up to the dealership. He immediately answered all of our questions and concerns we had, and knew Landy Tyler met my husband and I as soon as we pulled up to the dealership. He immediately answered all of our questions and concerns we had, and knew what vehicle would be best for us based on our conversation (it was the one we ended up purchasing). He gave us his honest opinion on each vehicle and financing options. He was never pushy, and respected our budget. We were at the dealership for about 2 hours from start to finish and bought (well, leased) our car that day. He met me at Town Hall to register the vehicle, and explained everything to me about the car in a way that I would understand! I would 110% recommend Landy to any of my family or friends who are looking to buy a car!!! More