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Autofair Ford of Haverhill
Haverhill, MA
1,095 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 11, 2016
They are terrible never will I go there They lack communication and are totally liers avoid that place They only care about trying to get a sales rate this place as never will I go there They lack communication and are totally liers avoid that place They only care about trying to get a sales rate this place as poor More
by Capozzi
Employees Worked With
Matt Shahin
March 09, 2016
Worst Car Purchase Since we have been purchasing vehicles from the former dealer at the same location for the last thirty years, we can only measure sales and service ba Since we have been purchasing vehicles from the former dealer at the same location for the last thirty years, we can only measure sales and service based on past and personal experiences. While its is true that our direct sale person was very pleasant, friendly, knowledgeable. and willing to assist us with our needs. We would even consider another purchase from Stephanie in another time and place. However, we found our sales person's hands to be tied through most of the sales process and again during the post sale time prior to delivery. This is absolutely no refection on her or her ability. It took two other people to negotiate the sale. Once that was completed, we ordered a 2016 Mustang GT from the factory. We were promised by the last person to negotiate with us a delivery in mid-January. On January 5th we called to check on the promised delivery, only to discover that it had not even been started. After several days we were told that the VIN number, was to be pulled on January 22nd and assembly was to be started on February 8th with a mid-March delivery. The vehicle was delivered on March 1st only three and a half months after purchase and a month and a half later than promised. To add insult to injury, when we came in to finalize the paper work, we expected credit from the payments made to the bank on our trade-in during November, December and January. This should have reduced the payoff amount for the trade-in thus reducing the bottom line on the purchase and sales agreement by $1,400.00. Instead we were informed by a sales manager that the interest rates had gone up since November and they could not adhere to the original agreement and that there would be no credit to the sales and purchase agreement. After three and a half hours of voicing our issues and displeasure regarding this issue, we decided to take the car anyhow. Please understand, the experience was far from good. As a result, this will this be our last purchase from Autofair. You should also be aware of unseen ramifications to the manner in which this business transaction was conducted. My brother, for example, has a vehicle under lease with Autofair. He has no intention of another lease with you, My mother-in-law owns a Mustang purchased at that facility. She will no longer be a customer either. Our integrity is of the utmost importance to us and we feel that we have the right to expect the same. We feel as though we were let down and treated unfairly. More
by Dissatisfied Customer
Employees Worked With
Stephanie Ringland
March 05, 2016
Thank you Pachy! This past weekend, I went to Autofair Ford in Haverhill MA. Since my previous car needed serious work, I went there in search of information. Buy vs L This past weekend, I went to Autofair Ford in Haverhill MA. Since my previous car needed serious work, I went there in search of information. Buy vs Lease!! I was met by a young man, Jonathan(Pachy) DeLaCruz. His friendly demeanor, immediately put me at ease. He was very informative and LISTENED to my concerns without any pressure. I had the opportunity to test drive various cars and eventually made my choice. With his help, he brought me my new car to NH and I am thrilled. I purchased my previous car from Reagan Ford, 12 years ago, and with employees, like Pachy, I would definitely return and recommend Autofair to family and friends. Thank you Pachy for ALL your help. Denise Charlebois More
by Kiasoul11
Employees Worked With
Jonathan (Pachy) Delacruz
March 05, 2016
You will get the runaround and lose hard earned money since i cannot delete this review, i will say that although customer service was good, very disheartened that it took too long to refund my deposit. since i cannot delete this review, i will say that although customer service was good, very disheartened that it took too long to refund my deposit. More
by perry
Employees Worked With
Savanh Insisiengmay, Greg DeLuca, Sarah Morgenstein
March 02, 2016
Easiest car buying experience! Landy Tyler met my husband and I as soon as we pulled up to the dealership. He immediately answered all of our questions and concerns we had, and knew Landy Tyler met my husband and I as soon as we pulled up to the dealership. He immediately answered all of our questions and concerns we had, and knew what vehicle would be best for us based on our conversation (it was the one we ended up purchasing). He gave us his honest opinion on each vehicle and financing options. He was never pushy, and respected our budget. We were at the dealership for about 2 hours from start to finish and bought (well, leased) our car that day. He met me at Town Hall to register the vehicle, and explained everything to me about the car in a way that I would understand! I would 110% recommend Landy to any of my family or friends who are looking to buy a car!!! More
by kquinlan21
Employees Worked With
Landy Tyler
March 01, 2016
Amazing Experience From the moment i met Sarah. She made me feel comfortable. She never at any moment made me feel pressured or rushed. Sarah took her time with me askin From the moment i met Sarah. She made me feel comfortable. She never at any moment made me feel pressured or rushed. Sarah took her time with me asking what I was looking for. Answering all my questions. It was nice to see that sarah and the rest of the staff really put the customer first. All I can say is thank you for amazing experience and for my new car. More
by Bob1960
Employees Worked With
Sarah Morgenstein
February 29, 2016
Wish I Could Recommend After searching the Internet and receiving dozens of price quotes, I chose AutoFair of Haverhill for my new truck purchase. They located a truck for After searching the Internet and receiving dozens of price quotes, I chose AutoFair of Haverhill for my new truck purchase. They located a truck for me at another dealership and promised it was available at the price quoted. I made an appointment and drove three hours to the dealership. I was at the dealership for four hours while they promised they were trying to "confirm the truck was available". During these four hours, they attempted to sell me other trucks (with an MSRP thousands less) for the same price I was quoted online. I refused pointing out the obvious fact that I wouldn't pay the the same price for lesser equipped vehicles. Finally, in hour five of being at the dealership, I agreed to a five hundred dollar price increase on the original vehicle. At this point, they told me that the truck was indeed available and we shook hands on the deal. Everything was agreed upon. I was told they needed a deposit to which I provided. Moments later the salesman came back and said that they would wave the deposit due to the hours I wasted there. At this point I again confirmed that the deal was done and all that was left was the paperwork to sign upon delivery on Monday. Of course Monday came and I received an email that said the truck would be enroute to the dealership that day. An hour later I received a call from Sales manager stating that the deal was off claiming that they could not get the vehicle from the other dealership. Sensing that this was another ploy to not honor the original quoted price, I called the other dealership to confirm that the vehicle was available, which of course it was. Furthermore, I explained the situation to the other dealership and asked if anyone from AutoFair of Haverhill had contacted them. They stated that someone had contacted them on Saturday asking if the vehicle was available for a swap to which they stated it was. However, according to this other dealership, nobody from AutoFair of Haverhill followed up on Monday. I pointed out the fact that we had already agreed on the deal to the sales manager at AutoFair who replied that a handshake means nothing until the paperwork was signed. I informed them that I wanted to sign the paperwork while at the dealership and it was the dealership that insisted the deal was done and paperwork would be signed upon delivery. I will say that Viviana was a pleasure to work with. Also, the general manager, Larry, did call and tried to work out another deal but was unsuccessful. If he had offered to order a similar truck or locate a similar truck with the same discount I would have accepted. That offer was never made. The trucks that the GM tried to sell me were lesser equipped at a higher price. That being said, I can't reccomend this dealership based on the fact that they did not and would not honor the original deal we had. It was obvious that they told me what I wanted to hear to get me into the dealership and keep me from going to another dealership. More
by BrianVT
Employees Worked With
Todd Jones, Jena Bucknam, Viviana Ruge, Jenn Giuditta
February 25, 2016
Great experience! Erica was terrific. She was very personable and easy to talk to. She also was very knowledgeable and was able to answer the questions I had about the Erica was terrific. She was very personable and easy to talk to. She also was very knowledgeable and was able to answer the questions I had about the vehicle. Also Jenn was very timely in getting back to me through email and was very informative. More
by Jarrod34
Employees Worked With
Erica Sackrison, Jenn Giuditta
February 24, 2016
Amazing service Recently went in to browse and got a new 2016 ford fusion taking advantage of the push pull or tow event. Sales associate Landy was absolutely amazing Recently went in to browse and got a new 2016 ford fusion taking advantage of the push pull or tow event. Sales associate Landy was absolutely amazing and helpful during the whole process!! More
by jmac8685
Employees Worked With
Landy Tyler
February 23, 2016
New car Great deal on a new lease vehicle! Never expected them to give the deal I wanted .Mat Shahin was great! Would not let us leave until we were completel Great deal on a new lease vehicle! Never expected them to give the deal I wanted .Mat Shahin was great! Would not let us leave until we were completely satisfied! More
by Wendav
Employees Worked With
Matt Shahin
