Autofair Ford of Haverhill

Great Experience! I went in looking for a used car with no agenda, I ended up buying a great car for a fair price. Thank you very much Matt! I went in looking for a used car with no agenda, I ended up buying a great car for a fair price. Thank you very much Matt! More

sales and customer service Purchasing a new vehicle can be stressful, filled with anxiety along with utter exhaustion...Jason Mora, Jenn Giuditta and Vongsavanh Insisiengmay did Purchasing a new vehicle can be stressful, filled with anxiety along with utter exhaustion...Jason Mora, Jenn Giuditta and Vongsavanh Insisiengmay did everything possible to make me comfortable with my decision and worked together for many hours to get me where I needed to be mentally in order to make this particular purchase...Thank you Jason, Vongsavanh and Jenn...Ralph Wolfendale More

Helpful and friendly It was great work with the people at Autofair Ford. They weren't pushy, like other dealerships I've been to. They were extremely helpful and went to g It was great work with the people at Autofair Ford. They weren't pushy, like other dealerships I've been to. They were extremely helpful and went to great lengths to ensure my needs and wants were met. I couldn't have asked for a better car buying experience!! More

Outstanding service The team at Autofair Ford exceeded my expectations. They are truly are a step above the rest. Looking forward to my new F150. Thanks for everything The team at Autofair Ford exceeded my expectations. They are truly are a step above the rest. Looking forward to my new F150. Thanks for everything! More

Purchased my new (to me) Explorer We went in hoping for a 2016 Ford Explorer, but found out it was way out of our price range. They helped us get into a 2013 Ford Explorer with in our We went in hoping for a 2016 Ford Explorer, but found out it was way out of our price range. They helped us get into a 2013 Ford Explorer with in our budget. They did not make us feel bad that we could not get a more expensive vehicle. More

Very kind and courteous Although I haven't found the right vehicle yet, Jenn was very helpful and courteous in my search. She was able to answer all of my questions and provi Although I haven't found the right vehicle yet, Jenn was very helpful and courteous in my search. She was able to answer all of my questions and provide information as needed in a timely manner. I will definitely keep this dealership in mind as my search continues. More

Purchased 2009 Mercedes Benz Had a great experience buying this car. After seeing the car online I asked for additional photos and received them within minutes. Their 5 Star rati Had a great experience buying this car. After seeing the car online I asked for additional photos and received them within minutes. Their 5 Star rating was a big reason why I drove from 75 miles away. When I went in to the dealership there was no pressure to buy the car. The salesman Landy was very helpful and professional. The sales manager went through the details of how they arrived at the price and the services that were done on the car. We agreed on the price and some minor cosmetic details I wanted done. When I went to pick up the car the repairs I had requested were made. They handled the registration and inspection right there at the dealership. Very happy with the car and the experience with this dealer. More

Thank you AutoFair First, I would like to thank 'Pachy' for every thing he has done. He made the process of buying a new car easy and painless. If anyone is looking to b First, I would like to thank 'Pachy' for every thing he has done. He made the process of buying a new car easy and painless. If anyone is looking to buy a new or used car, I highly recommend Haverhill Auto Fair and be sure to ask for Pachy!! From the moment you step into the AutoFair to the moment when you drive away with your new car, Pachy will make the process quick and easy. He will guide you through every step in a professional and timely manner. Thank you so much again for all your help. More

NO PRESSURE, GREG LISTENED . WAS VERY HAPPY WITH SALRSMAN. NO NONSENSE SALES CONVERSATION. WE TOLD HIM WHAT WE WANTED AND HE DELIVERED. WE WOULD RECOMMEND MR.DELUCA TO ANYONE IN T WAS VERY HAPPY WITH SALRSMAN. NO NONSENSE SALES CONVERSATION. WE TOLD HIM WHAT WE WANTED AND HE DELIVERED. WE WOULD RECOMMEND MR.DELUCA TO ANYONE IN THE MARKET FOR A NEW OR USED CAR. More

Paid $155.00 to Service. Nothing I wanted fixed, was. The console-mounted CD changer in my 2004 Mercury Sable stopped working, so I called Autofair and arranged to drop it off to see if it could be fixed. The console-mounted CD changer in my 2004 Mercury Sable stopped working, so I called Autofair and arranged to drop it off to see if it could be fixed. The next morning I received a call, "Well, your radio's fine, but your CD changer is actually in the console, and that might take some effort to get out. Do you want me to have him do that?" - So, the "progress" at this point is: 1. They've spent "billable" time checking an item I didn't want checked (the radio), and determined that the CD changer was in the console (as if I didn't know that, and as if it was NEWS TO THEM. By the way, the Sable, for all intents and purposes, was a clone of the Ford Taurus, and the CD changer in 2004 was only available as a console or trunk-mounted accessory...something anyone should expect a dealer to know, otherwise, why GO THERE?) and 2. They've now asked me if I want them to do what I INITIALLY asked them to do! - So, I said "yes", and then he said, "BTW, I always have my guys check other things, and you need your Power Steering Fluid and your Cabin Air Filer changed. Do you want me to go ahead and do that?"...unbelievable...feeling a little shocked at the incompetence and the arrogance in trying to suck more money out of me, I declined. To end this as quickly as possible, I picked up the car that evening, the bad CD changer was back in place, and I had a bill for $155.00. Within a few days I had a message on my answer machine from Customer Service (or "Relations"), asking how "satisfied" I was with the service. Then, after about a week of MY leaving messages, I finally reached her, and relayed this situation. After listening, she said that she'd get back to me with a resolution to the problem. 3 weeks later...nothing. -To shine an even harsher light on this, I bought a used changer off eBay and brought it to a Car Audio installer, who figured out what to do (remember, Autofair is a Ford DEALER), removed the old changer, installed the "new" one & had it all working and "buttoned up" in 20 MINUTES and charged me $25.00! - Does this need any conclusion? More