Autofair Ford of Haverhill

Deceptive practices when signing paperwork We declined all service contracts except for the gap insurance. In looking over the 2nd set of paperwork ( first one were done incorrectly) a few mont We declined all service contracts except for the gap insurance. In looking over the 2nd set of paperwork ( first one were done incorrectly) a few months later found out we were charged almost $2900 for something we declined. Very sneaky how they just throw the paperwork at you. Be extremely careful and go through every piece of paperwork! Look line by line on your contract or just never go here More

Upselling Specialists I went in to make an appointment for a simple oil change on a 2016 Ford and was given a pitch about checking the brakes, and using additives (the owne I went in to make an appointment for a simple oil change on a 2016 Ford and was given a pitch about checking the brakes, and using additives (the owner's manual states that the use of additives voids the warranty). On a previous visit, they gave me a sales pitch for a sunroof service in January! Pushy, obnoxious, condescending....the sales experience was not good, either.....bought elsewhere. More

Cooperative and attentive Recently went in because my son referred me here he told me that the guys here work hard to get customers into a vehicle and that i would likely leav Recently went in because my son referred me here he told me that the guys here work hard to get customers into a vehicle and that i would likely leave with a car. I spoke with a young man named Jonathan but they called him pachy, and let me tell you he was extremely helpful he made the process simple and presented me with a lot of options and tried to make sure i was getting the best deal. Unfortunately my credit/financial ability kept me from making purchase but I appreciate the efforts of Pachy and the supporting staff. If your in the area and looking to capitalize on a good deal and a friendly, cooperative staff don't over look auto fair ford in Haverhill. Ask for pachy even im sure he can help you. More

Wonderful So a couple weeks ago, I went to AutoFair Ford of Haverhill in search of a new car. A salesman by the name of Jonathan "Pachy" Delacruz was very helpf So a couple weeks ago, I went to AutoFair Ford of Haverhill in search of a new car. A salesman by the name of Jonathan "Pachy" Delacruz was very helpful in my search for a new vehicle but due to my credit situation, I wasn't able to purchase at that time. I have since told everyone I know to go AutoFair Ford if in need of a new or used vehicle. More

Great, quick, friendly! Jonathan DeLaCruz was a pleasure to work with. He was very attentive and helpful with all of my questions. He helped me find exactly what I was look Jonathan DeLaCruz was a pleasure to work with. He was very attentive and helpful with all of my questions. He helped me find exactly what I was looking for and didn't try to talk to me into something I wouldn't want. I highly recommend working with him next time you stop by AutoFair Ford of Haverhill! More

Wonderful They did a great job on finding what I wanted and also worked fast to fit my convenient .was very friendly I would recommend to anyone . They did a great job on finding what I wanted and also worked fast to fit my convenient .was very friendly I would recommend to anyone . More

Thank you Ashley! It was a pleasure working with Ashley! She was a lot of help! Very satisfied with my purchase, and would recommend this dealership to a friend. It was a pleasure working with Ashley! She was a lot of help! Very satisfied with my purchase, and would recommend this dealership to a friend. More

Simple buying experience. Just purchased a new 2017 Ford Escape. After my family's having bought or leased 15 of them from the same dealership over the last 20 years, I was ne Just purchased a new 2017 Ford Escape. After my family's having bought or leased 15 of them from the same dealership over the last 20 years, I was nervous about doing business with a new one. However, my salesman, Jonathan "Patchy" DeLaCruz, made the process simple. He was positive, pleasant, and professional. If future dealings with the different departments go as easily as my purchase, I will be very happy. More

Excellent Service My family and I went to Autofair Ford of Haverhill just to look around and get an idea of what we wanted. We had a couple of questions and we were sen My family and I went to Autofair Ford of Haverhill just to look around and get an idea of what we wanted. We had a couple of questions and we were sent to Ashley Michelin. She was great all around. She was a great people person and was great with our kids. She went above and beyond our expectations. She walked us through the process and as nervous as we were to buy a new vehicle she made the process smooth and met all of our needs. She made our first time buying a brand new car a great experience. If your looking into buying a car, contact Ashley Michelin. More

Friendly and helpful Bought a used vehicle. Rich answered all my questions and was very patient. He went above and beyond to make the experience stress free. Highly recomm Bought a used vehicle. Rich answered all my questions and was very patient. He went above and beyond to make the experience stress free. Highly recommended!! More