Autofair Ford of Haverhill

Great experience- got exactly what I wanted I give Autofair Ford an excellent rating, I have owned and leased from Ford over the years. Rich, Mark and Wilson provided excellent service. Kyle I give Autofair Ford an excellent rating, I have owned and leased from Ford over the years. Rich, Mark and Wilson provided excellent service. Kyle was efficient with the financing perspective. I would strongly recommend them to friends and family.. More

Mark Garrett Rocks As Sales Manager Ford has been my dealer for 15 years. I went in for an oil change with my 2011 Ford Focus and a sales rep nabbed me with a deal to pay off my old car Ford has been my dealer for 15 years. I went in for an oil change with my 2011 Ford Focus and a sales rep nabbed me with a deal to pay off my old car and put me in a new one. I had time to kill while waiting for the oil change so I thought I'd hear him out. There were a number of issues with the car and the deal itself until Mark Garrett came over to take charge of everything. He was accommodating, professional, courteous, polite, motivating and an excellent communicator with explaining the nitty gritty details of the transaction. He took care of every issue and every problem with finesse, expertise and total 100% CLASS and excellence. Even when I came back the next day with more questions, his demeanor was as perfect as it had been the day before. As far as I'm concerned, Mark not only turned this deal around for me, he turned the whole experience around and made it more positive, pleasant, reassuring and satisfying. More

Great buying experience ! This is my second car buying experience from this dealership and both times were great! I went in with my 2013 Chrysler unsure of what my options were This is my second car buying experience from this dealership and both times were great! I went in with my 2013 Chrysler unsure of what my options were due to it having a safety recall on it. Gio was informative and extremely helpful! He listened to what I was looking for once we had established that we'd be trading in my vehicle. He came up with the perfect vehicle for me right away. The finance rep & sales manager along with Gio did everything to get me into the vehicle and I'm beyond happy to be in a safe & reliable SUV! More

Stay away, Don't use the service department. (Or buy car a from them) My key broke off in the ignition. My first quote was $450 the 2nd was $560, them I get the Don't use the service department. (Or buy car a from them) My key broke off in the ignition. My first quote was $450 the 2nd was $560, them I get the phone call of $937.21 ($689.62 in labor) I was at there mercy. When the job was completed and I went to pick it up, I was told that the service department wanted to charge me even more, but the counter guy went to bat for me and said we can't charge more. Then he tells me I need another $1,100 in brake repair and 2 tires. I was stupid for the key but not for additional repairs. Keep your money and go somewhere else. I hate this place. More

Check their work! I asked them to top off my antifreeze. They said they did, but they didn't. But here's the real kicker, I asked them to reattach my l.e.d head light I asked them to top off my antifreeze. They said they did, but they didn't. But here's the real kicker, I asked them to reattach my l.e.d head light bulb. They said they did, but didn't. The $400 bulb cracked and melted the $900 plastic headlight. If you bring your vehicle in for service with a request to do something, do yourself a favor. Make sure you check their work BEFORE you leave the lot. Needless to say, I will NEVER step foot in that place again! More

Sales is horrible but Service Dept is good Bought a Ford Fusion and when I went back to pick it up the mirror wasn't fixed. Also, the car didn't pass inspection because the battery was unhooke Bought a Ford Fusion and when I went back to pick it up the mirror wasn't fixed. Also, the car didn't pass inspection because the battery was unhooked. I made an appointment to come back up on Saturday and was told that the car passed inspection, however, they had to order a part for the mirror. I was driving the car home and felt a breeze and noticed the sunroof wasn't closed. I tried to close it and it didn't work. This also had to be replaced. I was offered a rental which I refused as I would have to use my credit card to have an authorization to rent the vehicle. I was offered 2 free oil changes and a full tank of gas. I don't want the oil changes as I am not going to travel 45 minutes. I picked the car up today but had less than a half tank of gas. This was a horrible buying experience and I will never come back here or recommend Autofair. I do have to say that Kirk in the service dept is really good. He would call me to give me an update on the status of the car. I called Todd Jones and sent him an e-mail and he never got back to me. More

EXCELLENT CAR BUYING EXPERIENCE I came into this dealership just looking and I ended up buying that very same day. And my salesman Greg Deluca went above and beyond any expectations I came into this dealership just looking and I ended up buying that very same day. And my salesman Greg Deluca went above and beyond any expectations I had. He made my car buying experience so easy and he was honest about everything, he gave his honest opinion which I greatly appreciated! As I am a first time buyer! If your coming to Autofair to look or even buy a car go see Greg he is fantastic! Thanks Greg!!! More

2017 escape Went to 4 ford dealerships in one day and was glad I made Autofair the last. Greg Deluca was great. No B.S. which I can see from a mile away. Typical Went to 4 ford dealerships in one day and was glad I made Autofair the last. Greg Deluca was great. No B.S. which I can see from a mile away. Typical back and forth negotiations, but did not feel pressured. Offered me fair value for my trade in. Wish I had gone here first. I would have saved myself hours. Will buy here again, Dan from Amesbury More

Highly recommend Jason Mora! Jason was excellent. He was professional from start to finish and went above and beyond to make sure my Autofair experience was a good one. I would g Jason was excellent. He was professional from start to finish and went above and beyond to make sure my Autofair experience was a good one. I would gladly refer him to help family and friends looking to purchase a vehicle. Thank you again for the exceptional service. More

Excellent Larry was Awesome!! Great guy. Answered all our questions, and concerns. We will return to see Larry in the future for our next purchase of a vehic Larry was Awesome!! Great guy. Answered all our questions, and concerns. We will return to see Larry in the future for our next purchase of a vehicle. More