Autofair Ford of Haverhill

"Deceptive practices when signing paperwork " - Michael Coll We declined all service contracts except for the gap insurance. In looking over the 2nd set of paperwork ( first one were done incorrectly) a few mo We declined all service contracts except for the gap insurance. In looking over the 2nd set of paperwork ( first one were done incorrectly) a few months later found out we were charged almost $2900 for something we declined. Very sneaky how they just throw the paperwork at you. Be extremely careful and go through every piece of paperwork! Look line by line on your contract or just never go here More

Great teamwork. Best experience so far at a dealership. I bought cars in the past at various Ford dealership (Chambers, Quirk, Tasca) and there was always a part in t Best experience so far at a dealership. I bought cars in the past at various Ford dealership (Chambers, Quirk, Tasca) and there was always a part in the deal that bugged. Whether it was the sales person, the financing department or the timeliness of delivery, there was always something. Here, the only complaint I have is the distance I had to drive to get there but, this is nobody's fault, it is what it is. All in all, the whole experience was pretty much flawless. Good job guys. More

Drivers side door molding replaced I had a drivers side door moulding replaced They replaced it and it is working fine The service writer explained what was wrong and that it wouldn't I had a drivers side door moulding replaced They replaced it and it is working fine The service writer explained what was wrong and that it wouldn't take to long To fix More

Oil change and check transmission The check in was great, all my questions were answered. The transmission had a new update added, the problem was fix. The service writer seems to know The check in was great, all my questions were answered. The transmission had a new update added, the problem was fix. The service writer seems to know what I was talking about great guy. Thanks More

My experience was EXCELLENT from start to finish. I have never had a Subaru before so I had a lot of questions and hesitation about purchasing one. My sales person, Ron Wilson, was thorough and patien I have never had a Subaru before so I had a lot of questions and hesitation about purchasing one. My sales person, Ron Wilson, was thorough and patient and knowledgeable. He presented many different deals to his manager trying to get what I wanted, and he did it! He changed his hours to accommodate my schedule, was very pleasant when I arrived later than scheduled, went over EVERY item in the car......sometimes twice, and was genuinely kind. He also offered to help me at any time in the future if I didn't understand something. He was terrific. Jose Oliver was the patient and kind manager dealing with the many offers. He was wonderful. More

Great service I've been having my Ford serviced here for 2 years. Never any up sale purchase, quick friendly service and so far everyone has been honest and very ac I've been having my Ford serviced here for 2 years. Never any up sale purchase, quick friendly service and so far everyone has been honest and very accommodating. More

It went smoothly. Michael J. Rand was very helpful and clear in his explanation of what the car needed. Very knowledgeable. He showed me that the car needs more work fo Michael J. Rand was very helpful and clear in his explanation of what the car needed. Very knowledgeable. He showed me that the car needs more work for reasons of safety. More

My sales rep was the best I have ever dealt with Because I was very pleased with the great customer relationship received and how good my sales person was with his attention to my needs and his great Because I was very pleased with the great customer relationship received and how good my sales person was with his attention to my needs and his great service More

Sales experience We were not going to return after our last experience which was horrible. Anna in the office made us an appt with Mr Teague , he listened and took gre We were not going to return after our last experience which was horrible. Anna in the office made us an appt with Mr Teague , he listened and took great care of us and turned us over to Felix who took good care of us Leaving us with a positive customer experience. The set up of the dealership when you walk in the door was one of the best experiences of entering. More

very fast dropped of car for oil change. walked around lot looking at vehicles. got sticker shock and walked back to service area waiting room, but car was wait dropped of car for oil change. walked around lot looking at vehicles. got sticker shock and walked back to service area waiting room, but car was waiting for us when we got there. More