Autofair Ford of Haverhill

Great Experience I came to AutoFair Ford of Haverhill to purchase a F-250 for my business. I worked with Jose Morales who was accommodating, friendly, knowledgable, a I came to AutoFair Ford of Haverhill to purchase a F-250 for my business. I worked with Jose Morales who was accommodating, friendly, knowledgable, and enthusiastic. He worked diligently to procure that exact truck that I was looking for, with the features that fit my business' needs. Jose was respectful of my time and made the experience great. He communicated with me throughout the process to make sure that I knew exactly what was going on and what to expect. The business manager Gio Galvan made the finance experience easy, streamlined, and transparent. He submitted all the paperwork correctly and obtained my business an excellent financing rate through Ford Credit. I also was interested in an extended warranty and tire/wheel coverage. Gio professionally explained the different warranty options, what they covered, and the features of each warranty. In the end I decided on Ford Premium Care after reading the coverage conditions and the components included in the coverage. Jason Monteiro was the sales manager that I spoke to regarding pricing. Jason was straight forward, professional, and honest. He worked with me to make sure that the truck fit my business' financial goals. I would not hesitate to utilize AutoFair Ford of Haverhill for all of my future truck purchases for my business. This is the first Ford truck that we have acquired for our fleet. Due to the experience I had with AutoFair's staff I have decided to purchase all of our future trucks from AutoFair Ford exclusively. I can definitively say they have early my business' and my trust. I know that I can call up Jose whenever we need a truck and he will come through every time! Jason Lehner also assisted with the transaction when I dropped off my deposit check. He was professional and quickly processed my deposit, allowing me to get back to work with time to spare! Go see Jose Morales! You will not be disappointed. Respectfully, A Happy Customer More

Tire fix The team was efficient and helpful. The tire fix (and other 3 checked) and inspection sticker was done in a timely manner. The staff was friendly and The team was efficient and helpful. The tire fix (and other 3 checked) and inspection sticker was done in a timely manner. The staff was friendly and knowledgeable. More

Installed new rotors and pads for my rear brakes Excellent job of installing new rotors and pads for my Ford Fusion rear brakes. Did not pressure me into installing new rotors and pads for my front Excellent job of installing new rotors and pads for my Ford Fusion rear brakes. Did not pressure me into installing new rotors and pads for my front brakes, which still have plenty of mileage left on them. More

Low Stress Purchase--Ask for Rudy! My salesperson Rudy E. was nice, easygoing, helpful, and patient. Very low pressure sales. I knew the two cars that I was most interested in (it is a My salesperson Rudy E. was nice, easygoing, helpful, and patient. Very low pressure sales. I knew the two cars that I was most interested in (it is always advisable that you narrow your choices and have the stock # and VIN # with you before you walk in). Rudy answered all of my questions, and processed my paperwork, registration, and plates quickly. He even helped me set up my Bluetooth and showed me all of the basic vehicle controls. Easy peasy. I love my Subaru so much. Don't forget to get the CarFAX report and print out how much warranty is left if it is a used vehicle. Note that the limited powertrain warranty is very limited., unless you purchase more coverage. Thank you, Rudy! More

Had no appointment and took me, was out in 1 hour. Had no appointment and took me, everybody was helpful and nice. Answered all my questions got me out in one hour and will be back for oil change in Se Had no appointment and took me, everybody was helpful and nice. Answered all my questions got me out in one hour and will be back for oil change in Sept. More

Was able to get me in without a scheduled appointment. I was able to get in without an appointment for an oil change and tire rotation, was glad it was able to happen on such short notice. I was able to get in without an appointment for an oil change and tire rotation, was glad it was able to happen on such short notice. More

Great service I just had an oil change and inspection done but I was treated like a valued customer, kept aware of what was going on and when I should expect comple I just had an oil change and inspection done but I was treated like a valued customer, kept aware of what was going on and when I should expect completion. There are two waiting areas, both very nice and the rest Room is immaculate. The only fault I could find is with the free coffee service. Given the very nice coffee offered please consider providing half and half or at least milk. The powdered creamer is awful. Will definitely be using this dealer for service in the future. More

Thank you ! Matt was so great and very helpful ! I felt totally comfortable with him and he really helped me into the vehicle that I was looking for ! Matt was so great and very helpful ! I felt totally comfortable with him and he really helped me into the vehicle that I was looking for ! More

BUYER BEWARE. PAID IN FULL NEVER RECEIVED CAR Would give them no stars. Pushed to buy car due to end of month. Paid for car in full. Come to find out they sold a car they did not possess the title Would give them no stars. Pushed to buy car due to end of month. Paid for car in full. Come to find out they sold a car they did not possess the title for. No communication from sales guy post sale (Felix Gómez). Deceitful on timing of receipt of title. They wanted to deliver a car I could not register or insure. No transparency on status and they avoid your call by not picking up the phone. Blame pointed across organization from GM to general sales. Had to bring up pursuing litigation to get any response. Got money back after a long month of waiting. BIG WASTE OF TIME AND ENERGY. WORST SERVICE AND CAR BUYING EXPERIENCE. More

Customer service was excellent Matt and Good were great to work with. They answered all my questions. Matt went out of his way to bring my truck to my town clerk to complete my pape Matt and Good were great to work with. They answered all my questions. Matt went out of his way to bring my truck to my town clerk to complete my paperwork. More