Autofair Ford of Haverhill

Possibly the worst customer experience I have ever experienced. I have a 2019 Ford escape which had peeling paint on the rear hatch. An adviser told me ford would either repair or replace the hatch,wh experienced. I have a 2019 Ford escape which had peeling paint on the rear hatch. An adviser told me ford would either repair or replace the hatch,which I was fine with. When finally getting a decision from ford I was told that I would have to leave the car with autofair for a few days. When I asked about a loaner I was told that wasn't the policy and that I had to rent a vehicle and that ford only allowed $30 a day and all their cars were $40 a day. A new car and I still had to put out more . After a week long repair,with many phone calls not returned, I got the vehicle back with the new paint job. The car was Filthy! Autofair didn't even have the courtesy to wash it. Possibly the worst dealership ever! More

Great Place to do business I've never had a bad experience here. Everyone is polite and professional and on time and budge for what they promise. I recommend both sales and se I've never had a bad experience here. Everyone is polite and professional and on time and budge for what they promise. I recommend both sales and service. More

Autofair is amazing. They came and picked up my car at home, so I didn’t need to leave my house, and promptly returned it to me when it was finished. They always communicate every step of the way and do a home, so I didn’t need to leave my house, and promptly returned it to me when it was finished. They always communicate every step of the way and do a great job every time. Highly recommend. More

Over all it was a great experience it just took a lot longer than I expected I guess I have to say more words than I really need to in order to submit! longer than I expected I guess I have to say more words than I really need to in order to submit! More

Long time customer Have always serviced my Ford Fusion at auto fair. Service advisor Christopher very nice explained All work recommend. Waited for car about 1 hour Have always serviced my Ford Fusion at auto fair. Service advisor Christopher very nice explained All work recommend. Waited for car about 1 hour and a half. More

Excellent Service Work was done in a reasonable amount of time. Matt made sure to communicate via email or phone on what was going on and what was needed to be done for Work was done in a reasonable amount of time. Matt made sure to communicate via email or phone on what was going on and what was needed to be done for service. My experience was great and as smooth as can be. Highly recommend. More

Customer For Life! I will be quite honest, I was not looking forward to my car buying experience. However, after my positive experience with Ron Wilson and his team I am I will be quite honest, I was not looking forward to my car buying experience. However, after my positive experience with Ron Wilson and his team I am a Subaru AutoFair customer for life! My experience was just wonderful from start to finish! More

Many reasons for a five star rating. We got a random email from Autofair and happened to need a car. My wife found the car of her dreams and although it was used, it was fully loaded and low miles and email from Autofair and happened to need a car. My wife found the car of her dreams and although it was used, it was fully loaded and low miles and the price was right. Autofair has a decent reputation and that Goes a long way. The first couple ppl I spoke to were very nice an accommodating and scheduled the car to be brought to my house for a test drive. Our sales rep, Amaya, was phenomenal. She was always polite and friendly and took care of everything as well as made sure everything was covered even if it had been taken care of. The price was great and they gave me what I asked for on the trade in (the online program was significantly less) and then I met with Sonja who got me a great rate and was friendly, helpful and funny and went over anything I asked and although I NEVER purchase extra, their used car warranty was too good to pass up. We will never pay for any repairs u see this very well priced and al-encompassing warranty. Then Amaya delivered the car all ready to be driven. Just fantastic service and costs from beginning to end and I’m sure, beyond. More

excellent sevice start to finish Excellent experience , very short wait time , friendly atmosphere. It was a nice day and I was offered to sit outside while I waited for the service t Excellent experience , very short wait time , friendly atmosphere. It was a nice day and I was offered to sit outside while I waited for the service to be completed. More

Excellent customer care experience. Knowledgeable and friendly professional staff. Clean waiting area. All staff were masked in accordance with pandemic regulations and greeted each other friendly professional staff. Clean waiting area. All staff were masked in accordance with pandemic regulations and greeted each other More