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Autofair Ford of Haverhill

Haverhill, MA

4.7
1,131 Reviews

501 Broadway

Haverhill, MA

01832

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Showing 1,131 reviews

December 04, 2020

Service was scheduled and completed quickly by Lindsey Silva. The service advisor Chris Gagnon was very professional and pleasant to deal with. Will be returning to Autofair of Haverhill for my car need More

by lmarcellolc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lindsey Silva, Chris Gagnon
Dec 07, 2020 -

Autofair Ford of Haverhill responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Autofair Ford of Haverhill, and we will be sure to let Lindsey and Chris know that you appreciate their help. We look forward to your next visit!

December 02, 2020

Chris Gagnon was very,very helpful to me.He kept Chris Gagnon was very,very helpful to me. He kept checking on on me. He asked the technician to check my tires. They found a screw in one of my tir More

by janets125
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gagnon
Dec 03, 2020 -

Autofair Ford of Haverhill responded

Thank you for taking the time to leave us a review! Chris is an excellent member of our team at Autofair Ford of Haverhill, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

November 30, 2020

Service was friendly, courteous and quick. Chris was very pleasant to work with and I will continue to work with him when I need service for my vehicle. More

by Kimba617
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gagnon
Dec 01, 2020 -

Autofair Ford of Haverhill responded

Thank you for stopping by to review Autofair Ford of Haverhill! We're glad to hear that Chris made the right impression and we look forward to working with you the next time you bring your vehicle in for service!

November 27, 2020

I being my car to service department every for inspection so my review is based specifically for that service. I have brought my car in for a totaltwo times. Each time I experienced professional and curious More

by anita.trennes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan Agrella
Nov 30, 2020 -

Autofair Ford of Haverhill responded

Anita, thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Autofair Ford of Haverhill, and we look forward to your next visit!

November 20, 2020

DO NOT bring your truck to them. I had an issue under warranty and they messed my truck up and can't fix it. I dropped it off 3 times, they had it for a month and a half and it runs worse than when I dro More

by mferry22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nicholas Sirois
Nov 24, 2020 -

Autofair Ford of Haverhill responded

I'm so sorry that you've been experiencing issues with your truck as I know how frustrating this can be. I understand that you're upset, but if there was a mistake on our end then we certainly want to make things right for you. Would you please call me at your earliest convenience? I won't be able to find your contact information from this review. Thank you, Dave Pento - Service Manager - 978-478-6250

Nov 24, 2020 -

mferry22 responded

You guys did my cam phasers and I got my truck back and the radiator fan was stuck on high and my truck was running so hot that it was almost going into limp mode which it never did before I brought it to you. You called me and told me that Ford said thats normal and there's nothing you can do. So I brought my truck to you to fix one issue and you caused more issues with it and now won't fix it. Its obvious that your dealership either has no real mechanics that work there or none that care about their workmanship.

November 20, 2020

The sales & finance department helped me to buy out my lease with ease !!!! They helped me through the process by being friendly and helpful !!! Many thanks!!! More

by rlgrover55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adonis Gonzalez, Filip Kotov
Nov 20, 2020 -

Autofair Ford of Haverhill responded

It was our pleasure to assist you! Thank you for being a great Autofair Ford of Haverhill customer. We hope that you continue to enjoy your vehicle.

November 19, 2020

The service provided was Fast efficient and affordable. The service rep I dealt with was phenomenal and extremely knowledgeable. I would return to have my vehicle serviced there again. More

by Forder150
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Gagnon
Nov 20, 2020 -

Autofair Ford of Haverhill responded

We're so proud to have earned your confidence! It makes our day to hear that our service team made you visit so professional and efficient. Thank you for trusting Autofair Ford of Haverhill with your vehicle and your business!

November 18, 2020

Great job guys got me right in for a inspection sticker for i vehicle I purchased at a sister store they treated me as if I purchased they vehicle at Autofair Ford in Haverhill they used a floor cover and More

by Yogibear2980
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Logan Agrella
Nov 18, 2020 -

Autofair Ford of Haverhill responded

Thank you for the review! It was our pleasure to assist you here at Autofair Ford of Haverhill, and if you ever need anything else, don't hesitate to come back and see us again!

November 18, 2020

I had a recall item and routing service done on my vehicle. I was able to leave the car the night before and pick it up at my convenience. More

by davidklayman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Cameron
Nov 18, 2020 -

Autofair Ford of Haverhill responded

David, thank you for the review! It was our pleasure to service your vehicle here at Autofair Ford of Haverhill, and if you ever need anything else, don't hesitate to come back and see us again!

November 16, 2020

I received a quality vehicle for an outstanding price with the right salesman. Drove it off the lot with 4 miles that day with the promise i could take it home that day! More

by Collincliff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ercan Alparslan, Jason Ose, John Aliperta, Filip Kotov, Kevin Toledo
Nov 17, 2020 -

Autofair Ford of Haverhill responded

Thank you, Collin, for leaving Autofair Ford of Haverhill a review! We're happy to hear that our team was able to help you purchase a vehicle that best suits your needs. Congrats and safe travels!

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