Autofair Ford of Haverhill

First time getting service done on my vehicle at this dealership very easy to deal with and hassle free and people that actually wanna help you. 100 times better then the other dealership I used to deal dealership very easy to deal with and hassle free and people that actually wanna help you. 100 times better then the other dealership I used to deal with. More

Daniel and Chris set me up with a plan and the plan went exactly as it was set up. They even arranged for a ride home with a very courteous driver. exactly as it was set up. They even arranged for a ride home with a very courteous driver. More

In and out no problem. Would recommend to my friends. Also checked out an issue I had with my car. My car is fine! No issue. Also checked out an issue I had with my car. My car is fine! No issue. More

Danny was a knowledgeable and friendly service representative. Thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you! representative. Thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you, thank you! More

We have been coming here for over 20 years and won't take our vehicle anywhere else! The customer service staff is awesome and their sales staff is great! our vehicle anywhere else! The customer service staff is awesome and their sales staff is great! More

No games and a very straightforward buying process. Jonathan was very easy to work with and answered all my questions. Filip found a lower rate than my pre-approved loan and walked me through the sig Jonathan was very easy to work with and answered all my questions. Filip found a lower rate than my pre-approved loan and walked me through the signing process well. More

Jonathan was very nice and honest! He did a good job and was helpful. No pressure, would use him again. He didn’t give me crap about the cars and was straightforward. I appreciate that... was helpful. No pressure, would use him again. He didn’t give me crap about the cars and was straightforward. I appreciate that... More

Brought the car in for an odd noise from the breaks. Took a tech, Roland I think, for a ride where he acknowledged something didn’t sound right. Car was examined to determine the brake assemblies looked good a tech, Roland I think, for a ride where he acknowledged something didn’t sound right. Car was examined to determine the brake assemblies looked good but the calipers may need servicing which could be the root cause of the noise. Agreed to have them cleaned/lubed etc and had the car back within an hour. So far, we are noise free. Great overall experience. Since I cannot elaborate under the question below about discounted pricing on parts/labor, I’ll add it here. $150 isn’t a lot to pay for the service I got. BUT, I just bought the car 7 months ago from your sister location in Manchester NH. I haven’t even put 5K miles on it. No long trips, no off roading etc. This type of repair/service should not be necessary at this point. Inclement weather has been minimal and as said, with minimal driving it’s something I truly believe should have been discounted. I understand it’s a wear n tear issue and isn’t covered by a warranty but you should have offered a minimum 25% discount, more fairly a 50% discount based on how long I’ve had the vehicle. Otherwise I don’t think discounts are necessary for normal services and it’s associated labor. At the end of the day I’m happy and appreciative of the job done and friendliness of the staff. Thank you. More

My overall experience was acceptable with the exception of the price for an oil change and tire rotation being much higher than your competitors. May not return. of the price for an oil change and tire rotation being much higher than your competitors. May not return. More

I had a great experience with the service department. Matt was excellent! I would highly recommend them to anyone. I will be back for my next service needs. Matt was excellent! I would highly recommend them to anyone. I will be back for my next service needs. More