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Autofair Ford of Haverhill

Haverhill, MA

4.7
1,131 Reviews

501 Broadway

Haverhill, MA

01832

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Showing 1,131 reviews

April 28, 2023

Oil change, but the multi point checks they did not give me a paper saying what Pastor what was going on More

by rharbaum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Gagnon, Kellsie Farnell
May 15, 2023 -

Autofair Ford of Haverhill responded

Thank you for your business and your five-star rating! I apologize that you did not receive a printout of the multi-point check completed on your vehicle. We want to make sure you are completely satisfied moving forward, so please contact me at your convenience so that I can address this concern. - Adam Schreffler - General Manager - (978) 478-6220

April 25, 2023

Shopping at Auto faire was the best thing I did. Everyone from sales to management were polished and professional. They were transparent and honest. The entire process went smooth More

by JC
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pedro, Manny, James
Apr 26, 2023 -

Autofair Ford of Haverhill responded

Thank you for the review! We are thrilled to hear that you had a successful purchase experience working with the AutoFair Ford of Haverhill team. Drive safely, and we hope to see you back again down the road!

April 25, 2023

Promises were kept about appointments and completion of work. The staff were very nice and knowledgeable. There was no cost because the guarantee I purchased was honored All in all a great experience. More

by GLENNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KAYLA , Chris Gagnon
Apr 25, 2023 -

Autofair Ford of Haverhill responded

Glenna, we're thrilled to hear that your experience at AutoFair Ford of Haverhill was great! We're glad that our staff was able to assist you with your guarantee and that your appointments and work were completed as promised. Thank you for your kind words about our team's knowledge and friendliness.

April 18, 2023

I Would return again in the future to purchase a vehicle from auto fair Haverhill More

by dbates9673
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Yaines
Apr 19, 2023 -

Autofair Ford of Haverhill responded

This is what we love to hear! It's an honor to have earned your five stars and your confidence. We look forward to seeing you again next time at AutoFair Ford of Haverhill!

April 17, 2023

ERCAN IS THE KINDEST AND MOST HELPFULL YOUNG MAN I HAVE EVER KNOW. MY HUSBAND AND I HAVE BEEN GOING TO THIS FORD DEALERSHIP SINCE THEY TOOK IT OVER AND BEFORE .ERCAN AND ALSO FELIX SO HELPFUL AND THEY GO O More

by Nancy walker
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felix Gomez, Ercan Alparslan
Apr 18, 2023 -

Autofair Ford of Haverhill responded

Nancy, we are thrilled to hear that you and your husband have had such positive experiences here at AutoFair Ford of Haverhill with Ercan and Felix. Thank you for taking the time to share your feedback and for choosing us for all of your automotive needs. We appreciate your business and look forward to seeing you next time!

April 12, 2023

They listens to a woman with respect! When I had an issue after pick up they sent a tech who reached me within 10 minutes and stayed with me until my senior moment error in setting up my More

by M_freeman22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know the tech’s name. He was fantastic dealing with a woman near hysterics., Chris Gagnon
Apr 19, 2023 -

Autofair Ford of Haverhill responded

Thank you for sharing your experience with us at AutoFair Ford of Haverhill! We're ecstatic to hear that our team was able to assist you with your issue and provide exceptional customer service. We hope to work with you again down the road — safe travels!

April 12, 2023

Communication for appointment was great as was communication during and after service was complete.Always on time and prompt with service. More

by Frank.stewart2015
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Russell Parolisi
Apr 19, 2023 -

Autofair Ford of Haverhill responded

Frank, thank you for sharing your experience at AutoFair Ford of Haverhill. We're thrilled to hear that our team provided you with excellent communication and prompt service. We appreciate your business and look forward to seeing you again in the future!

April 08, 2023

I called yesterday afternoon for appointment today and they took me in. Needed oil change, tire rotation. They found other issues that I needed to have done which they did. Justine the service consultant More

by chips.370
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justine Gutierrez
Apr 18, 2023 -

Autofair Ford of Haverhill responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Justine and the AutoFair Ford of Haverhill team. Drive safely, and we hope to see you back again down the road!

April 08, 2023

Great service polite staff good communication I would recommend autofair to friends and family thanks More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Apr 18, 2023 -

Autofair Ford of Haverhill responded

Linda, thank you for the review! We are so glad to hear that you had such a successful service experience working with the AutoFair Ford of Haverhill team. Drive safely, and we hope to see you back again down the road!

April 01, 2023

The experience with Kayla was a great experience. She kept us up to date with the car. More

by Reds1967
Recommend Dealer
Yes
Employees Worked With
Kayla
Apr 03, 2023 -

Autofair Ford of Haverhill responded

Thank you for the review! We are thrilled to hear that Kayla delivered such a successful service experience. Drive safely, and we hope to see you back again at AutoFair Ford of Haverhill!

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