Autofair Ford of Haverhill

Horrible customer service! Once the sale is made, the sales staff all the way up to upper management wants nothing to do with you. They don’t return phone calls or emails. Ve Once the sale is made, the sales staff all the way up to upper management wants nothing to do with you. They don’t return phone calls or emails. Very disappointing experience. Won’t buy from Autofair again! I would like to say Chris from the service department was superb! Great customer service from him and only him. More

Desperate Dishonest Dealer. I have purchased from this dealership chain multiple times and this last one will forever be my last one. I purchased a 2021 Mustang Mach-E new I have purchased from this dealership chain multiple times and this last one will forever be my last one. I purchased a 2021 Mustang Mach-E new in June of 2021, when I arrived with my check from the bank the Salesman, now the manager Jonathan, tried to changed the deal, saying the deal was only valid if I used their financing. After walking away, he agreed to honor the deal at the agreed upon price. I enjoyed the car so much, I decided to pre-order a premium extended range. Placed my order online, and the order was confirmed with these guys. After placing my order, ford increased the price of the Mach-E. I was assured thru Ford corporate via phone and chat, as well as Jonathan at the dealership multiple times that my price protection was indeed in and once the car arrived “its all handed on our end” as he stays. After 11-months of waiting the Mustang Mach-E arrives and I got to pick it up, and surprise not only will they not honor the price protection, they had an additional $700 sleezy dealer fee on-top of the doc fees and other BS. This resulted in me paying about $3K more than I was expecting and not being grandfathered into the finance promos either. I purchased in cash so that they wouldn’t benefit from any kick-back they would get from the bank on financing and sold my trade-in private sale so they wouldn’t get that either. What this dealership wanted to happen was make my buying experience so bad that I walk away from the deal so they could mark this car up $20-30K over MSRP for some other sucker. All Mach-E, F150 Lightning, and broncos on the lot are listed $20-30K over MSRP. What I believe they did, with me still buying the car, they filed the “smart Vincent” and pocketed the difference. It was a desperate dishonest way to treat any customer, let alone a repeat buyer. I will not buy here, or any AutoFair and will advise anyone looking for a car to avoid these guys. More