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Autofair Ford of Haverhill

Haverhill, MA

4.7
1,108 Reviews

501 Broadway

Haverhill, MA

01832

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Showing 1,108 reviews

June 06, 2023

All were extremely courteous & very helpful. They got me done in a timely fashion thank you very much. More

by Scott Cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Cameron
Jun 06, 2023 -

Autofair Ford of Haverhill responded

We appreciate you sharing your positive experience with us, Scott. It's great to hear that our team at AutoFair Ford of Haverhill was courteous and helpful while getting your vehicle serviced promptly. Thank you for choosing us, and we hope to see you again down the road.

June 03, 2023

I was going to wait to write a review but I kept getting hounded to leave one. Two service visits for connectivity issue - unfortunately dealer doesn’t understand how to fix and apparently doesn’t check t More

by erik
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jul 13, 2023 -

Autofair Ford of Haverhill responded

Erik, thank you for sharing your experience. We aim to provide our customers with the highest level of service and satisfaction, and it's disappointing to hear that we let you down. I will be working with Ford's support team to better understand if it is a technical misunderstanding, training, necessary instrument upgrades, or some combination of the three. Thank you for bringing your experience to our attention, Adam Schreffler

May 27, 2023

I had a great experience with the team here, they were so helpful & nice! Happy with my purchase More

by CXF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fredy Escobar, Pedro , Ercan Alparslan
May 30, 2023 -

Autofair Ford of Haverhill responded

We are glad to hear that you are happy with your purchase. Thank you for choosing AutoFair Ford of Haverhill!

May 23, 2023

Just recently got car repaired at Autofair Ford Haverhill. The experience was nothing short of great, my service advisor Russell was very professional and friendly and addressed my problem with my More

by Joey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Parolisi
May 23, 2023 -

Autofair Ford of Haverhill responded

Joey, we're so glad to hear that your experience at AutoFair Ford of Haverhill was great! We're thrilled to know that Russell was professional and friendly when addressing the problem with your vehicle and got it fixed in no time. Thank you for choosing us for your vehicle's service needs.

May 23, 2023

My experience with the dealership was great and Tom Stubbs in the service department was very helpful. More

by Goalal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stubbs
May 23, 2023 -

Autofair Ford of Haverhill responded

Thank you for the review! We are so glad to hear that you had a successful experience working with Tom and the AutoFair Ford of Haverhill team. Drive safely, and we hope to see you back again down the road!

May 23, 2023

Anthony was very helpful, explained things great, was thorough. Approachable & communicative. It was a very nice experience. More

by sharonrivera698
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony DeJesus
May 24, 2023 -

Autofair Ford of Haverhill responded

We're thrilled to hear that Anthony provided you with such excellent service during your visit to AutoFair Ford of Haverhill! Drive safely, and we will be sure to pass along your appreciation to him!

May 21, 2023

Best service ever. I will recommend this dealer to everyone that is looking to buy a ford More

by Joselozada1089
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ercan Alparslan, Michael Spanos
May 22, 2023 -

Autofair Ford of Haverhill responded

Thank you so much for reviewing AutoFair Ford of Haverhill! We truly appreciate your feedback and hope you have a marvelous day!

May 20, 2023

Old school dealer style where they make you sit around for several hours trying to get you pricing information, tell you everything looks great, then at the last minute deliver bad news about pricing and More

by Shenchedx
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Manager
May 21, 2023 -

Autofair Ford of Haverhill responded

I'm sorry to hear that your visit with us didn't meet your expectations. Our team is committed to being upfront and transparent about pricing, and it sounds like we fell short in your case. I would appreciate the opportunity to speak with you further so we can address what happened and work toward a resolution. Please don't hesitate to give me a call if you'd like to discuss this further. Adam Schreffler - General Manager - (978) 478-6220

May 18, 2023

Great experience! My salesman was the best! I would recommend my friends and family to come here …. More

by Fjcool65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ercan Alparslan
May 19, 2023 -

Autofair Ford of Haverhill responded

Thank you for the review! We are so glad to hear that you had a successful purchase experience working with the AutoFair Ford of Haverhill team. Drive safely, and we hope to see you back again down the road!

May 17, 2023

Joshua in the sales dept was easy to deal with, everyone else in the dealership was also easy. More

by gwjpirving
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Yaines
May 17, 2023 -

Autofair Ford of Haverhill responded

Thank you for leaving Joshua and the AutoFair Ford of Haverhill team a five-star review! We are thrilled to see your positive feedback and hope to work with you again down the road. Until then!

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