Autofair Ford of Haverhill

Tom is always trying to help me out and keep me informed on all services and repairs on all services and repairs More

Solved problem very quickly - transparent about what they would review and familiar with recall notice. would review and familiar with recall notice. More

Just went in for an inspection sticker. Told me how long it would take. In an out Told me how long it would take. In an out More

Great Experience purchasing A New Ford Bronco The Staff is Extremely Professional & very Courteous to their Customers !! is Extremely Professional & very Courteous to their Customers !! More

Customer service is excellent. But it is a dealership.I brought in my car for a recall. They told me that my battery failed the diagnostic. I said to put in a new one. They did. Th But it is a dealership.I brought in my car for a recall. They told me that my battery failed the diagnostic. I said to put in a new one. They did. The next day my starter was dead. I had to pay for a new one. I don't get why it wasn't picked up on the diagnostic test the day before. I don't think that I should have to pay for it. If they told me about it the day they told me that the battery was bad I would have put in the new one. They did go out of their way to get me back on the road that day. Again customer service was great. More

Quick diagnosis and repair! Highly recommend for fast quality service! Tom Tubbs made it easy! Highly recommend for fast quality service! Tom Tubbs made it easy! More

Brought in my f150 for driveline vibration, forwarded videos of potential issues causing the vibration. They replaced the front shocks and balanced the tires. When I picked up the truck, I was told one videos of potential issues causing the vibration. They replaced the front shocks and balanced the tires. When I picked up the truck, I was told one tire could not be balanced, they were thinking it was a defective tire. The tire is scalloped from being on that truck for 5000 miles. That's why it cannot be balanced. Driving home the vibration is worse than ever, my f150 is unsafe to drive. The service manager refused to review my videos, refused to tell me what the out of round specs were for the bearings. He did say, I could take the truck apart and spec the parts myself. This truck was $58000 and still under the powertrain warranty. My experience here was abhorrent. I would give this dealer zero stars if I could. More

I always find visiting for service or inspection to be a very friendly and professional experience. very friendly and professional experience. More

Had a great coupon for The Works at Autofair Ford in Haverhill. Was able to get the appointment date and time that worked for me. Bill was my service rep. Very pleasant and my car was serviced in the ti Haverhill. Was able to get the appointment date and time that worked for me. Bill was my service rep. Very pleasant and my car was serviced in the time frame Bill projected. I like the more detailed paperwork that Ford gives you now for your actual car status and price quotes for additional work that may be needed. No pressure, just choices for the customer. Thank you Bill and Autofair Ford of Haverhill. Job well done. More

This dealership is always very professional and helpful! They did the work exactly as quoted and in a timely manner. They did the work exactly as quoted and in a timely manner. More