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Autofair Ford of Haverhill
Haverhill, MA
1,109 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,109 reviews
October 21, 2015
Horrible customer service We went in to see if there was a new truck in our price range. They searched high and low and said they found one that they would have to get brought We went in to see if there was a new truck in our price range. They searched high and low and said they found one that they would have to get brought in, all they needed was a small deposit which was guaranteed refundable. I wouldn't complain about the initial service but they definitely tried there best to "save the sale". Well, they weren't able to find the truck, supposedly got sold or something. We decided to hold off on buying a new vehicle. It's been a week now and I have had to call 4 times to try and get my deposit back. It still not refunded yet!!!!!! Gonna try to attempt again. Update-after posting this review, I received quick, courteous, expedited service. Why does it take a 5 days, including weekends, to get someone to respond to my phone calls. More
by truckbuyer
Employees Worked With
Erica Sackrison
October 20, 2015
letting go. starting anew I would like to start by saying i am not big on change. i find something that is reliable and doesn't let me down i will stick with it. this was my 19 I would like to start by saying i am not big on change. i find something that is reliable and doesn't let me down i will stick with it. this was my 1998 f250. loved this truck and all it did for me. even though things on the truck would wear down, the heart of the truck(powertrain) remained steadfast and true. but at some point you have to realize that some change can be good and the folks at autofair of Haverhill made this transition easy. from the selection to the salesperson (scott brunquell) to the closing of the deal everything was made easy at autofair. i would not hesitate to recommend autofair to anyone who is looking to purchase a new vehicle. still have a little separation anxiety from my old reliable, but driving my new 2015 f150 is making it much easier. More
by drknow
Employees Worked With
Scott Brunquell, Rafael Pabon
October 19, 2015
Great Buying Experience Had a great buying experience at Autofair Ford of Haverhill this weekend! Our salesperson was Werak Ngoy and we felt that he listened to us, was very Had a great buying experience at Autofair Ford of Haverhill this weekend! Our salesperson was Werak Ngoy and we felt that he listened to us, was very patient and had our best interests in mind. Everyone we met was nice from the sale staff to management. We will be recommending this dealership to others. More
by Derek
October 16, 2015
DAVE AND ANNES NEW RIDE JUST TRADED OUR 2013 FORD FUSION TITANIUM FOR A NEW 2015 FUSION TITANIUM. WE HAD A GREAT SALES LADY (ERICA) THAT TOOK THE TIME TO RESERCH ARE NEEDS AN JUST TRADED OUR 2013 FORD FUSION TITANIUM FOR A NEW 2015 FUSION TITANIUM. WE HAD A GREAT SALES LADY (ERICA) THAT TOOK THE TIME TO RESERCH ARE NEEDS AND WANTS. SHE WAS EXELLENT IN HELPING US NEGOTIATE ARE DEAL LAST FRIDAY. GREAT TO JUST SWAP PLATES AND DRIVE AWAY. I ALSO HAD SO MUCH ON MY PLATE THAT DAY AND THIS WAS EASY.. NOTE; WHILE WAITING FOR MY WIFE TO ARIVE, CALLED MY FRIEND BRIAN UP TO CHECK OUT THE NEW PLATNUM FORD F150 . HE CAME UO TO CHECK OUT PRICES FOR HIS BI ANUAL TRADE IN LOOKING FOR A QUOTE. GUESS WHAT! HE ALSO BOUGHT THAT TRUCK HE TEST DROVE 2015 F150 PLATNUM BLACK METALIC. THATS A WOW ME TRUCK IF THERE EVER IS.. GREAT JOB ERICA AND STAFF. More
by NASCAR CRAZY
Employees Worked With
Erica Sackrison
October 16, 2015
Absolutely great experience at Auto Fair of Haverhill! Couldn't ask for a better experience with the team at Auto Fair. From start to finish the entire process went extremely well and couldn't be more plea Couldn't ask for a better experience with the team at Auto Fair. From start to finish the entire process went extremely well and couldn't be more pleased. My sales professional Alicia Berroa was very knowledgable and helped me through every step off the process with ease. she worked with me to ensure every need i had was met and made sure i was completely satisfied with my purchase. i'd strongly recommend Alicia and the team over at Auto Fair of Haverhill for their next vehicle purchase! More
by Jayrobs27
Employees Worked With
Alicia Berroa, Jena Bucknam
October 16, 2015
Wonderful Alicia was a wonderful sales person I am very happy that I was her first customer she really did a great job I would recommend any one to go buy a car Alicia was a wonderful sales person I am very happy that I was her first customer she really did a great job I would recommend any one to go buy a car there and have Alicia as there sales person. Good luck and thank you so much. Lisette Godin???? More
by Liz
Employees Worked With
Alicia Berroa
October 15, 2015
Exceeded Expectations! Had been searching for a pre-owned, certified Escape with navigation for a few months. Due to my limited budget, many dealerships (I visited many), to Had been searching for a pre-owned, certified Escape with navigation for a few months. Due to my limited budget, many dealerships (I visited many), told me it would be next to impossible to find what I wanted. AutoFair Ford of Haverhill had not only the vehicle I was searching for, but one that far exceeded all of my expectations! The friendly and knowledgeable staff only made the deal sweeter- Jason Mora was extremely helpful and went out of his way to be sure I understood the many incredible features. Would absolutely recommend this dealership- and be sure to... ask for Jason! More
by Carol 19
Employees Worked With
Jason Mora
October 08, 2015
Great dealership, excellent staff The employees here are great to work with. They had me in a new car in a matter of a couple of hours. They were very helpful with explaining the who The employees here are great to work with. They had me in a new car in a matter of a couple of hours. They were very helpful with explaining the whole process to me. They stayed in contact with over the next couple of days to complete my registration and inspection. I would absolutely do business with AutoFair in the future. More
by Derek12
Employees Worked With
Chris Behrendsen, Rafael Pabon
October 02, 2015
Helpful, patient staff Although we weren't able to get a deal done due to my current circumstances, salesman Landy Tyler & finance guy/mgr. Todd were a pleasure to deal with Although we weren't able to get a deal done due to my current circumstances, salesman Landy Tyler & finance guy/mgr. Todd were a pleasure to deal with. Spent a lot of time being as creative as possible, looking at both a Subaru (my original intention) & a Ford Escape, but no luck this time. I'll definitely plan to go back to them as soon as I'm able. More
by Mike137
Employees Worked With
Todd Jones, Landy Tyler
September 28, 2015
Great dealership & excellent employees John was a great help along with other employees of AutoFair. He worked to get me into a car and broke everything down to explain to me. I'm extremely John was a great help along with other employees of AutoFair. He worked to get me into a car and broke everything down to explain to me. I'm extremely satisfied with my car and the service that was provided, everyone I encountered in AutoFair was honest, easy to talk to and not pushy. More
by Jessica K
Employees Worked With
Rafael Pabon
