Autofair Ford of Haverhill

Wish I Could Recommend After searching the Internet and receiving dozens of price quotes, I chose AutoFair of Haverhill for my new truck purchase. They located a truck for After searching the Internet and receiving dozens of price quotes, I chose AutoFair of Haverhill for my new truck purchase. They located a truck for me at another dealership and promised it was available at the price quoted. I made an appointment and drove three hours to the dealership. I was at the dealership for four hours while they promised they were trying to "confirm the truck was available". During these four hours, they attempted to sell me other trucks (with an MSRP thousands less) for the same price I was quoted online. I refused pointing out the obvious fact that I wouldn't pay the the same price for lesser equipped vehicles. Finally, in hour five of being at the dealership, I agreed to a five hundred dollar price increase on the original vehicle. At this point, they told me that the truck was indeed available and we shook hands on the deal. Everything was agreed upon. I was told they needed a deposit to which I provided. Moments later the salesman came back and said that they would wave the deposit due to the hours I wasted there. At this point I again confirmed that the deal was done and all that was left was the paperwork to sign upon delivery on Monday. Of course Monday came and I received an email that said the truck would be enroute to the dealership that day. An hour later I received a call from Sales manager stating that the deal was off claiming that they could not get the vehicle from the other dealership. Sensing that this was another ploy to not honor the original quoted price, I called the other dealership to confirm that the vehicle was available, which of course it was. Furthermore, I explained the situation to the other dealership and asked if anyone from AutoFair of Haverhill had contacted them. They stated that someone had contacted them on Saturday asking if the vehicle was available for a swap to which they stated it was. However, according to this other dealership, nobody from AutoFair of Haverhill followed up on Monday. I pointed out the fact that we had already agreed on the deal to the sales manager at AutoFair who replied that a handshake means nothing until the paperwork was signed. I informed them that I wanted to sign the paperwork while at the dealership and it was the dealership that insisted the deal was done and paperwork would be signed upon delivery. I will say that Viviana was a pleasure to work with. Also, the general manager, Larry, did call and tried to work out another deal but was unsuccessful. If he had offered to order a similar truck or locate a similar truck with the same discount I would have accepted. That offer was never made. The trucks that the GM tried to sell me were lesser equipped at a higher price. That being said, I can't reccomend this dealership based on the fact that they did not and would not honor the original deal we had. It was obvious that they told me what I wanted to hear to get me into the dealership and keep me from going to another dealership. More

Great experience! Erica was terrific. She was very personable and easy to talk to. She also was very knowledgeable and was able to answer the questions I had about the Erica was terrific. She was very personable and easy to talk to. She also was very knowledgeable and was able to answer the questions I had about the vehicle. Also Jenn was very timely in getting back to me through email and was very informative. More

Amazing service Recently went in to browse and got a new 2016 ford fusion taking advantage of the push pull or tow event. Sales associate Landy was absolutely amazing Recently went in to browse and got a new 2016 ford fusion taking advantage of the push pull or tow event. Sales associate Landy was absolutely amazing and helpful during the whole process!! More

New car Great deal on a new lease vehicle! Never expected them to give the deal I wanted .Mat Shahin was great! Would not let us leave until we were completel Great deal on a new lease vehicle! Never expected them to give the deal I wanted .Mat Shahin was great! Would not let us leave until we were completely satisfied! More

The best car buying experience Was nervous about getting a brand new ford. But when I walked everyone had it a great experience. Matt Shahin was nice and supporrive. Thank you every Was nervous about getting a brand new ford. But when I walked everyone had it a great experience. Matt Shahin was nice and supporrive. Thank you everyone for all the friendliness and support. More

2016 Fusion SE Yesterday me and my husband went shopping for a new car. We choose Autofair to see what they had to offer. Yes, I found at 2016 Fusion SE. We ch Yesterday me and my husband went shopping for a new car. We choose Autofair to see what they had to offer. Yes, I found at 2016 Fusion SE. We chose a lease program that meet our familys needs. Excellent experience and many thanks to Jason Mora and his team who made it happen. More

Second to non! One of the best if not the best dealership I've ever been to! Was greeted by a young man Jonathan "Pachy" DeLaCruz and was given a red carpet treatmen One of the best if not the best dealership I've ever been to! Was greeted by a young man Jonathan "Pachy" DeLaCruz and was given a red carpet treatment. Go see Pachy for your next car! More

Exceptional in every way ! Our 2002 Ford Tauras finally "bit the dust". Subsequently, we needed another car for my wife. We chose AutoFair because of another dealership,whom w Our 2002 Ford Tauras finally "bit the dust". Subsequently, we needed another car for my wife. We chose AutoFair because of another dealership,whom we had dealings in the past, had "relocated" the salesman we dealt with for the purchase of a 2013 Fusion Titanium. We decided on AutoFair based on the reviews on this site. We called Erica and we are so fortunate that we did. First of all, she took the time to peruse the AutoFair site while on the phone. She took us at our word that we would meet with her the next day; which we did. Following is the most important portion of this review. After PURCHASING a vehicle we discovered there was a breakdown in communication between Erica, my wife and me. Without, so much as a hiccup Erica, along with her sales manager Chris enabled us to swap out of our purchase and buy another car that suited our needs.. We are truly in awe of their professionalism, understanding, and their enthusiasm of keeping the customer first and foremost. Needless to say; we recommend this dealership to anyone looking for a competitive and fair auto purchase. More

Go See Dominique 'DOM' and Friends This is something where you just have to go and experience the wonders of Autofair Ford in Haverhill for yourself. Like Nike says "Just Do it." This is something where you just have to go and experience the wonders of Autofair Ford in Haverhill for yourself. Like Nike says "Just Do it." More

Great dealer! Matt helped my boyfriend get a great truck! And he's so happy with his new purchased. Matt promised him he was gonna get out of there with a new truck Matt helped my boyfriend get a great truck! And he's so happy with his new purchased. Matt promised him he was gonna get out of there with a new truck and he did! Thanks Matt! More