Autobahn Volkswagen

Where do I start. I called in hoping I could get my daughter a Jetta from a reputable dealer close to my residence. Kathy answered the phone to help. I was hopeful I could get a low lease rate for a ne daughter a Jetta from a reputable dealer close to my residence. Kathy answered the phone to help. I was hopeful I could get a low lease rate for a new driver excited about her first new car. I asked if there were any promotions for sign and drive and is it possible for a base model Jetta to be had in the early $200s per month. She referred me to the website. I then went on to ask if she could possibly check with her sales manager to see what they actually had. my intentions were to get her something affordable a dealer an hour away from me had me quoted at low payments and after all Jetta is an inexpensive car shouldn't be tough to get a car under 20k with a $210-230 payment. She goes on to tell me the dealer is not giving me accurate numbers and that the tax will drive the price up. She told me Texas lease rates were calculated with tax figured in based off the full price of the vehicle. I disagreed from my experience leases were figured based off the amount of depreciation. I found out later that day she was right. In any event I was really trying to get some accurate numbers based off current promotions she started running off payments in the $300 range which I didn't really understand based off the MSRP. Kathy started getting irritated and raising her voice she said I clearly know more than her at that point she realized she was shouting and I guess she realized it was better to end the conversation. I have no problem with that just check with a manager or pass me along to someone else. Kathy felt it was more appropriate to slam the phone in my ear and hang up on me. I just feel like folks in the industry have short term memories. Few months back when our president Mr Trump un-willingly locked down the country businesses had to do whatever was needed to keep earning. A car dealer would take a call and complete an entire deal on the phone or computer if that's what it took. We are still in the height of a pandemic I don't particularly want to run from dealer to dealer and sit for hours so I choose to do my deals from home that's what works for me. I reached out to the sales manager Todd with the hopes he would talk to me I still have not gotten response to emails or voicemails. My next course of action was talk to the GM see where I get, but I just decided the pen is mightier than the sword. I know how much reviews matter in the car sales industry and particularly for each dealer and their relationships with the manufacturer. Kathy your sarcastic, impatient and unprofessional. I can't speak for every consumer but I'm speaking for myself. I will take my business an hour away to Hendricks Volkswagen and get my daughter a car because they seem to have the patience to close a deal over the computer and why not money is money why shouldn't they. Maybe they won't get my service when its time for my oil changes because they are too far away but Autobahn certainly won't get my service either. Thank you so much for giving me something to write about Kathy. More

In and outgoing the dealership in a respectable amount of time, vehicle washed and ready to go. Clean office and quite place to work while waiting of time, vehicle washed and ready to go. Clean office and quite place to work while waiting More

Wonderful experience and a great car at a great price. I'd been to other dealerships and been disappointed with the sales persons, their knowledge of their products, and their helpfulness in determining I'd been to other dealerships and been disappointed with the sales persons, their knowledge of their products, and their helpfulness in determining what options would best suite my needs. Oscar from Autobahn was everything you'd want in someone guiding you on the best car for you. I highly recommend this bunch. They're great!! More

My experience with Autobahn was exceptional. Our sales rep went out of her way to make sure we got the car we really wanted even if it meant getting one from another dealership. The pick up was just as e rep went out of her way to make sure we got the car we really wanted even if it meant getting one from another dealership. The pick up was just as easy. All of the paperwork was ready and the entire team made me feel like they appreciated our business. More

Jesus was very professional, informative, and accommodating. This is an excellent dealership and I am a repeat customer because of that. They even let me use one of their office spaces for a work accommodating. This is an excellent dealership and I am a repeat customer because of that. They even let me use one of their office spaces for a work-related Zoom meeting I need to take while I was waiting. More

I was in yesterday for the emissions recall 24GB. The estimated time was an hour and the work was completed on time. Even though it was rainy, they took the time to thoroughly wash and vacuum. Very sat estimated time was an hour and the work was completed on time. Even though it was rainy, they took the time to thoroughly wash and vacuum. Very satisfied. More

Jesus Delarosa was able to fix my problem with out an appointment even though they were booked up for appointments. They always are very accommodating anytime I go in for service appointment even though they were booked up for appointments. They always are very accommodating anytime I go in for service More

Routine oil change and state inspection. Came over to advise what needed to be done and suggested maintenance. Very Helpful and friendly. Always kept me in the loop advise what needed to be done and suggested maintenance. Very Helpful and friendly. Always kept me in the loop More

Precise detail on the transaction and friendly service. Pricing was excellent and all conditions were met in a timely fashion. Kathy was a pleasure to work with. Pricing was excellent and all conditions were met in a timely fashion. Kathy was a pleasure to work with. More

The service visit was very friendly and fast. I particularly enjoyed interacting with the customer service advisor Jesus who greeted me warmly at my arrival to the service department and made sure particularly enjoyed interacting with the customer service advisor Jesus who greeted me warmly at my arrival to the service department and made sure all of my concerns were addressed during the scheduled service. More