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Autobahn USA Westborough
Westborough, MA
1,386 Reviews
Autobahn USA treats the needs of each individual customer with paramount concern. We have Triple A rating with the Better Business Bureau and know that our Clientele have high expectations!! As a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
With over a decade of experience, Autobahn USA provides ...
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Today:Open today 10:00 AM - 6:00 PM
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Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday Closed
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Tuesday Closed
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Friday Closed
Saturday Closed
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Showing 1,386 reviews
April 10, 2012
I had a great experience at Autobahnusa customer service was great I felt no pressure Eduardo was great I'm very happy with my car this was my first car I highly recommend t Autobahnusa make sure you ask f was great I felt no pressure Eduardo was great I'm very happy with my car this was my first car I highly recommend t Autobahnusa make sure you ask for Eduardo very easy going , natural person More
by soumaistimao03
Employees Worked With
EDUARDO
April 07, 2012
I found the car I was looking for on line. When I called Autobahn, Kyle was easy going, informative, and easy to talk to. I went down for a test drive and Kyle had the car ready and waiting with a plate on Autobahn, Kyle was easy going, informative, and easy to talk to. I went down for a test drive and Kyle had the car ready and waiting with a plate on it. There was no pressure. I did my research on this car. I could not find a similar car, with similar mileage for close to the price I paid, anywhere in the US. I have never purchased a car from a used car lot. New or private sale only. However, after my experience at Autobahn, dealing with Kyle, I would, and have, recommend them highly. High quality, low mileage, luxury cars at a very good price. I'll be back and deal with Kyle again. More
by craigyancich
Employees Worked With
Kyle Fowler
April 05, 2012
My experience was great, but I would of like more information about the car like if it was smoked in, if mileage driven was highway or city. I would like more information on where to get my car servi information about the car like if it was smoked in, if mileage driven was highway or city. I would like more information on where to get my car service if needed. More
by ladibrwn69
Employees Worked With
EDUARDO PEREIRA
April 05, 2012
This was my first used car purchase. It was smooth and easy. My salesman Ed was very gracious and not the least bit pushy. I wanted to have a third part inspection done, and Ed took the 2005 Audi TT to th easy. My salesman Ed was very gracious and not the least bit pushy. I wanted to have a third part inspection done, and Ed took the 2005 Audi TT to the AUDI dealership the next day. I drove the car home the day after that. I am VERY pleased with my purchase and would recommend this dealership to others. More
by AutoTt
Employees Worked With
Eduardo Pereira
April 05, 2012
I went to Autobahn to purchase a new vehicle. Upon Arriving Kyle was outside helping another customer. After he was done helping that customer, I asked him for help in puchasing a Mercedes and right Arriving Kyle was outside helping another customer. After he was done helping that customer, I asked him for help in puchasing a Mercedes and right from the start he was very honest and straightforward with me as to what he had on his lot and how he could help me. We took a test drive and with him showing me all of the features, I immediately fell in love with the vehicle. We started the paperwork that afternoon which was a Sunday and I was able to drive off of the lot with the vehicle the next morning. The only problem that I had was upon picking up the vehicle, I noticed that the IPOD hookup was busted to which I showed Kyle and he wrote and IOU for the piece. I am currently waiting on the piece to arrive so that it can be installed but other than that Kyle was wonderful. More
by Shakaidas
Employees Worked With
Kyle Fowler
April 05, 2012
We had a very good experience with Kyle our salesman. The backroom support was not good. The car was not ready on time, paint was not touched up professional and registration was not completed. The backroom support was not good. The car was not ready on time, paint was not touched up professional and registration was not completed. More
by sdembowski
Employees Worked With
Kyle Flower, Stacey and some other joker!
April 05, 2012
I received excellent service from Kyle at the autobahn! I really enjoyed my experience purchasing my Nissan maxima! Thanks again for everything, I will definitely recommend autobahn to family and friends in really enjoyed my experience purchasing my Nissan maxima! Thanks again for everything, I will definitely recommend autobahn to family and friends in the future ! More
by Justine1228
Employees Worked With
Kyle fowler
April 05, 2012
While I was in the market for a car back in January, I stumbled upon Autobahn USA through an internet search for the make and model I was looking for. I'm very happy I did. The MINI was exactly what I was stumbled upon Autobahn USA through an internet search for the make and model I was looking for. I'm very happy I did. The MINI was exactly what I was looking for, and dealing with Kyle was a pleasure to deal with. The entire staff was friendly and very helpful, and I got the car at a great price! I live in southern NH and it was definitely worth the drive. More
by vwdude2525
Employees Worked With
Kyle Fowler
April 05, 2012
I was referred to the dealership by a friend, so i looked online and found the car i was interested in. I called and spoke to Kyle and told him i'd stop by to take a look. Kyle was very pleasant i felt no pr online and found the car i was interested in. I called and spoke to Kyle and told him i'd stop by to take a look. Kyle was very pleasant i felt no pressure to buy what so ever opposite of other dealerships i had gone to, he worked with me on paperwork and showed me the car. The car was in a great condition low milage, with a few minor scratches on the outside, inside was clean and well taken care of, took the car for a test drive and loved it. I was told detailing/washing/scratches were going to be taken care of by the day i was told to pick it up. I was happy with the financing process Stacey was efficient and great to work with. I decided to buy it. When i picked it up the sticker, insurance, all other paper work was handed to me, the car was nice and shiney, the excitment from purchasing my first Mercedes kicked in. Unfortunately i was told the scratches we're not fixed because it would be bad to buff them since the pain wasnt chipped so i didn't complain but honestly i think if you say it will be taken care of it should have been..still my experiance was positive these guys are great to work with i'll be sending my friends over! More
by Nevey1
Employees Worked With
Kyle & Stacey
February 25, 2012
Autobahn USA had 3 G37x listed on their site, all approximately the same (approx same mileage, and same price, same "features"). 2 of which when I inquired were sold recently, yet remained approximately the same (approx same mileage, and same price, same "features"). 2 of which when I inquired were sold recently, yet remained on their site for over a week...which leads me to believe they're used as a sales tactic "Sold recently, but we still have this one which is similar." I originally had some exchanges with Paul via. email (Tuesday), these exchanges went well enough. I told him that I'd give him a call before coming in on the upcoming weekend because I had some questions. I did call (Thursday), however the call wasn't returned. He was busy with someone else at the time which is understandable and it was at 530 on a night they have hours listed until 8 so it's certainly possible he wrapped up and didn't check his voice-mail before leaving. Closer to 8 on the same night I went on their site to look at the car which they said was still in-stock. Their "Would you like to chat with a customer service agent" type of feature popped up with Kyle being available. I opened a chat with Kyle. He seemed courteous enough. I asked Kyle my main question "You have these 3 cars listed with at the same price. The one I originally inquired about had the Premium Package as evident in one of the pictures you can see the 'memory seat' buttons, I don't see them on the car you have in-stock. Since there all the same price/specs/mileage does the one that you have in stock also has the Premium Package". Kyle replied "Yes it has the premium package". I ensured that I also asked about the other features included in the package and to each one he replied yes. The day before I was to go in to buy the car (Friday), and I'm looking at the pictures again. My gut tells me that it doesn't have the package, which is the only thing which would have made the price decent. I called up and spoke to someone to confirm the car was still in-stock, and that it had the package. He replied that it was in-stock, but he'd check the package for and give me a call back. I left my info and waited for call back. 8pm rolled around and I hadn't heard back so I went back to the site and used their "chat" feature again to contact a Customer Relations person. I typed my concern to the representative she assured me that she'd call me back with an answer that night, but I never heard back. Now all of this wouldn't be too much of an issue... except for the fact that I made it known to everyone involved I spoke too knew that I was coming in from 3 hrs away and was only coming in with the understanding that the car had the Premium Package. I drive for 3 hrs and arrive. I end up with Eduardo who was friendly, and I have no real issues with him. As soon as they pull the car up and I get in... guess what... it's not the car that I was assured they had by 1 person, and told by 2 others they'd check and get back to me but never did. I still liked the car, and the package wouldn't break the deal for me as long as it wasn't priced at the same price as car that the premium package was clearly present. I take it for a quick spin, I like it well enough to the point I'd be willing to buy it. I'd be doing a trade-in so they take a look at it and then we go talk numbers. The trade -in $ that was offered was $3500 less than I received at a local dealership which gave me right around NADA value. The car available locally also had the Premium Package while being approx $2000 more than the car in-stock at Autobahn USA. I explain this, and how they're trying to sell a car w/o the package for the same price as a nearly identical car with the package, and how they're way below the trade-in value I already have on the table so it would not make sense to buy a lesser car for more money after trade-in. They went back and offered an additional $1000 on the trade-in which would've made it almost equal on cost, but still a lesser car. I explained we were too far apart, thanked them for their time, and began my 3hr ride back home. More
by idkist
Employees Worked With
Kyle, Paul, Eduardo
