Autobahn USA Dedham

Lack of respect and appreciation towards customer My son and I bought a ’15 VW Jetta from this dealer 3 weeks prior to writing this review. There were several major disappointments with Automall of De My son and I bought a ’15 VW Jetta from this dealer 3 weeks prior to writing this review. There were several major disappointments with Automall of Dedham that will make me a non-repeat customer and I am suggesting you look elsewhere as well. Their advertising car prices overall are not bad, that is until you add all dealer fees. It’s the lack of basic appreciation and respect towards the customer and non-existent customer service that makes me write this harsh review. 1. As the 4th week of ownership about to start, we still have NOT received actual registration for the car from the dealer. When first week has gone by, we called the dealer. Sales person then texted and emailed a picture of the reg. so that we could get an inspection done (you have 7 days from registering to get this done in MA). It took driving around to find an inspection place who would take a printed picture of a registration. When you call dealer main number and pick registration dept. from menu, it forwards you to finance guy. In return he just promises to tell the sales person to mail Reg.?!?!? It’s really NOT that hard to take a piece of paper, stick in a stamped envelope and put it in outgoing mail bin. In least, give a curtesy call to the customer and find out why it’s still in your possession; NOT that hard. 2. On the first try to get an inspection done, car received an “R” rejection sticker for non-working high beams. Fortunately car is still under warranty and after a 2 hour wait at the dealer, this issue was fixed. On second try, car passed an inspection. On the other hand, we have to go back to the dealer to fix the sunroof, which doesn’t close. We could not test as it was raining when we looked at the car and when we picked it up. Plus, you would think that the dealer checks the car out before listing it for sale. They can’t even do a proper car wash as the glove compartment was full of previous owners’ trash. This makes me question is even do any service at all? 3. Couple of items went missing (STOLEN) from the car. I’m using term stolen, because at the time we test drove the car and were processing purchase documents they were there and weren’t there at the time of pick up. After signing purchasing documents, vehicle is owned by the customer even though it hasn’t been registered or picked up. These items were VW original Roadside Emergency KIT and car lifting jack handle. 4. We only received one keyfob for the car. I guess this was partially our fault for not asking and assuming that if there’s only one, dealer would acquire second one for us as they ask if your car has two. This was our expectation from previous used car purchases; dealer called manufacturer dealership and ordered one. Mind you this is not a $5 dollar item, WV quoted $300 for replacement. Sales person should have been upfront (and they do know if there’s only one key) as it would have affected price negotiations. When sales person was asked about, reply was: “I don’t know why, I’ll Iook for it and call you.” Don’t hold your breath on that. 5. Sales process was Ok overall. Sales person was pleasant and we all know that finance department will try to sell you all sorts of warranty programs as expected in this industry. Their dealer fees are very high as compared to other MA dealers. Expect to pay $478 for documentation; $192 for title, reg, and runners fee; $75+ for bank loan processing. This is compared to pursing car we traded to Automall. Traded car was purchased from an Audi dealership a year and half prior and we paid $289 for everything, including free inspection. To sum everything up: overall very poor service and questionable cars. We will not be a repeat customer. M. More

Just bought our 4th car from Dedham Auto Mall We had a great stress free experience at Dedham Auto Mall. This was the forth car that we bought from Dedham and we couldn't be happier. Dennis was ex We had a great stress free experience at Dedham Auto Mall. This was the forth car that we bought from Dedham and we couldn't be happier. Dennis was excellent and did not pressure us in any way. We higly recommend Dedham Auto Mall to everyone. More

Great experience Very reasonable and helpful would definitely recommend this dealership to someone and the sales team is top notch. Can not thank these guys enough for Very reasonable and helpful would definitely recommend this dealership to someone and the sales team is top notch. Can not thank these guys enough for helping me find my dream truck More

I had a good experience there. Marat was polite and cordial. Marat and the manager were excellent. I had a good experience dealing with them. I bought a Toyota from them. I hope I can buy an other car from th Marat and the manager were excellent. I had a good experience dealing with them. I bought a Toyota from them. I hope I can buy an other car from them in the future. More

Great stress-free buying experience Kevin was awesome. He went out of his way to put me in my dream car and was very helpful throughout the process. I recommend doing business with him t Kevin was awesome. He went out of his way to put me in my dream car and was very helpful throughout the process. I recommend doing business with him to anyone. More

I had a great experience with the Dedham auto mall I give the Dedham auto mall a five stars rate because I was very satisfied with the service they provide me and everyone who works there is very frie I give the Dedham auto mall a five stars rate because I was very satisfied with the service they provide me and everyone who works there is very friendly from manager to sales person More

Great car, below book, no pressure, very accommodating We purchased a 2015 Audi Q3. Efe was professional and no pressure. There was no problem or resistance when we brought it to the local Audi Dealer for We purchased a 2015 Audi Q3. Efe was professional and no pressure. There was no problem or resistance when we brought it to the local Audi Dealer for a once over. Came back clean. During the Doc prep they reviewed extended warranty options - again no pressure at all - .Based on our experience I would recommend this dealer and Efe. KC Connelly More

No pressure or hassle! I reached out through email and got a quick response. Even though the truck I wanted was sold they still suggested a similar one. The thing I liked th I reached out through email and got a quick response. Even though the truck I wanted was sold they still suggested a similar one. The thing I liked the best when I went to the dealer was my sales guys friendliness. He didn't push me to buy anything or pressured me. Also gave me a reasonable offer on my trade on the first try. More

Purchase of 2011 C300 Kevin did a great job get my daughter and I into the car of choice. He was pleasant and thoughtful about my time and interests. It was a great buyin Kevin did a great job get my daughter and I into the car of choice. He was pleasant and thoughtful about my time and interests. It was a great buying experience. MJ More

It was an excellent experience. Kevin was fantastic... he was tremendously helpful in the purchase of my newest car and really went above and beyond to assist me. Even went so far as Kevin was fantastic... he was tremendously helpful in the purchase of my newest car and really went above and beyond to assist me. Even went so far as to allow me to take the car and get it looked at BEFORE the purchase. I would recommend him and his dealership highly. More