Autobahn BMW

Always Satisfied With MY BMW Autobahn Experience Since purchasing my 2012 BMW 5 Series, the vehicle, "thank God/knock on wood" has always been trouble free. Obviously through the years I've had a few Since purchasing my 2012 BMW 5 Series, the vehicle, "thank God/knock on wood" has always been trouble free. Obviously through the years I've had a few questions about the car and have taken it in for my yearly free maintenance. Although my service ended last month, I still intend to take my 5 Series back to autobahn in 2017. Mark Britton is and has always been my preferred Service Writer. Mark is not only knowledgable and genuninely friendly, but he has "always done what he told me he was going to do". In addition, the Autobahn technicians who have worked on my car, have always performed the tasks to my complete satisfaction. I value my relationship with Mark. I am also considering, in the weeks ahead, purchasing a new SUV for my wife. Assuming she decides on a BMW, there is no doubt that we will purchase the car from Autobahn. even though we are slightly closer to the Dallas BME dealerships. More

Unsatisfactory work and they will not stand behind their wor I have had my 2006 Z4 into Autobahn BMW twice for convertible top work. The first time they would not stand behind their repairs and I had to go to BM I have had my 2006 Z4 into Autobahn BMW twice for convertible top work. The first time they would not stand behind their repairs and I had to go to BMW USA. The next time the top failed Autobahn again would not stand behind their work and I had a meeting with the service manager who just blew it off and again blamed the problem on water. I own the only BMW convertible that can not get wet/rained on as suggested by the service manager. I ended up taking my vehicle to another shop and got the repair with a two year guarantee. And of course at my expense again. Buyer beware! More

From oil change to transmission replacement I took my 530i iin about a month ago for an oil change and inspection. The moment I started it in their service department garage I have been having t I took my 530i iin about a month ago for an oil change and inspection. The moment I started it in their service department garage I have been having trouble. I am getting ready to trade this car in and to that to the service adviser. I have never had anything major go wrong with this car. They wanted to replace a moon roof shield that I declined. From the start-up in their garage I have been having problems with the engine and transmission. I kid you not.... never a problem before I went to pick it up. I called back and described the problem and was told that it sounded like I need a $8000.00 transmission change. NEVER NEVER NEVER USE AUTOBAHN BMW. I was warned by several people that claimed that they took their BMW in here and when they got it back it was completely messed up. I should have listened to them but they have been changing my oil for almost 3 years and I never had a problem. JUST THE FACTS PEOPLE. If you do any business with Autobahn BMW you should have your head examined. More

Happy BMW owner James Whalen did a fabulous job helping me, from driving around discussing the car I was driving, to placing a special order for what I wanted. When t James Whalen did a fabulous job helping me, from driving around discussing the car I was driving, to placing a special order for what I wanted. When the car arrived he went over everything thoroughly, and encouraged me to call if I ever had any questions on my car. This was a fabulous experience. I couldn't be happier! More

Easy Service Experience-In & Out quickly I fully expected the first service to take most of my morning, but was pleasantly surprised at how fast it was. They were very polite & fast, and my I fully expected the first service to take most of my morning, but was pleasantly surprised at how fast it was. They were very polite & fast, and my car was shiny clean afterwards. Great experience for me! More

Car wash Took car to get wash easy I thought but ended up leaving with a scratch car talked to service manager Richard denied it was his car wash poor poor poo Took car to get wash easy I thought but ended up leaving with a scratch car talked to service manager Richard denied it was his car wash poor poor poor customer service !!!!!!!!!!! Never again will I go there NEVER More

J Rod Cared more about his review than providing customer service. I needed help with my new BMW and he would not let me ask my questions as he was upset ab Cared more about his review than providing customer service. I needed help with my new BMW and he would not let me ask my questions as he was upset about his review. More

Horrific experience! December 3, 2013, I contacted Horrific experience! December 3, 2013, I contacted Autobahn about 2010 Lexus RX 350 listed on Autobahn website. Unfortunately, it was an internet sal Horrific experience! December 3, 2013, I contacted Autobahn about 2010 Lexus RX 350 listed on Autobahn website. Unfortunately, it was an internet sales manager, Charles Graham, who was working on this listing. I have never in my car buying experience met a more arrogant, dishonest, evasive and unprofessional sales person. Complete lack of communication. Total misrepresentation of the car's true condition. During our original conversation with Charles, I clearly asked him about any additional damages to the car and he confirmed there none. Thanks to our inspector we found out the car had hail damage on the roof, poorly repaired damage on a rear and front bumpers with visible problems. Leaking rear shock. These are the things that should've been but were not disclosed to us. Charles acted as if he had no knowledge of any of this. Makes your car buying experience even worse when some unethical, arrogant and rude sales guy dismisses your concerns by saying " go find a perfect car" and walked off. I sent an email to several Autobahn management and received zero response. After which I called and got a brush off response from another brilliant "Customer Service Specialist" Then I received a call from a sales manger, Kris, who in a nut shell said we are not perfect and are very surprised at Charles conduct. This is NOT about being perfect, this is about some degree of sales ethics and honesty! I'm sure they were able to sell the car to some uninformed people. But I will sleep better if I post this here and everywhere else. The car's VIN #: JTJZK1BA0A2404173, Stock #: B15194A. Hopefully this information gets to new owners some day. Lana More

Wouldn't buy a car from any other person. Chad Barton makes the process effortless. I have been a customer of Chads for over 6 years. makes the process effortless. I have been a customer of Chads for over 6 years. More

Have been buying cars from this dealership for several years. Have always felt like we have been treated fairly. All the employees we have dealt with have been very helpful years. Have always felt like we have been treated fairly. All the employees we have dealt with have been very helpful More