Autobahn BMW

From oil change to transmission replacement I took my 530i iin about a month ago for an oil change and inspection. The moment I started it in their service department garage I have been having t I took my 530i iin about a month ago for an oil change and inspection. The moment I started it in their service department garage I have been having trouble. I am getting ready to trade this car in and to that to the service adviser. I have never had anything major go wrong with this car. They wanted to replace a moon roof shield that I declined. From the start-up in their garage I have been having problems with the engine and transmission. I kid you not.... never a problem before I went to pick it up. I called back and described the problem and was told that it sounded like I need a $8000.00 transmission change. NEVER NEVER NEVER USE AUTOBAHN BMW. I was warned by several people that claimed that they took their BMW in here and when they got it back it was completely messed up. I should have listened to them but they have been changing my oil for almost 3 years and I never had a problem. JUST THE FACTS PEOPLE. If you do any business with Autobahn BMW you should have your head examined. More

Happy BMW owner James Whalen did a fabulous job helping me, from driving around discussing the car I was driving, to placing a special order for what I wanted. When t James Whalen did a fabulous job helping me, from driving around discussing the car I was driving, to placing a special order for what I wanted. When the car arrived he went over everything thoroughly, and encouraged me to call if I ever had any questions on my car. This was a fabulous experience. I couldn't be happier! More

Easy Service Experience-In & Out quickly I fully expected the first service to take most of my morning, but was pleasantly surprised at how fast it was. They were very polite & fast, and my I fully expected the first service to take most of my morning, but was pleasantly surprised at how fast it was. They were very polite & fast, and my car was shiny clean afterwards. Great experience for me! More

Car wash Took car to get wash easy I thought but ended up leaving with a scratch car talked to service manager Richard denied it was his car wash poor poor poo Took car to get wash easy I thought but ended up leaving with a scratch car talked to service manager Richard denied it was his car wash poor poor poor customer service !!!!!!!!!!! Never again will I go there NEVER More

J Rod Cared more about his review than providing customer service. I needed help with my new BMW and he would not let me ask my questions as he was upset ab Cared more about his review than providing customer service. I needed help with my new BMW and he would not let me ask my questions as he was upset about his review. More

Horrific experience! December 3, 2013, I contacted Horrific experience! December 3, 2013, I contacted Autobahn about 2010 Lexus RX 350 listed on Autobahn website. Unfortunately, it was an internet sal Horrific experience! December 3, 2013, I contacted Autobahn about 2010 Lexus RX 350 listed on Autobahn website. Unfortunately, it was an internet sales manager, Charles Graham, who was working on this listing. I have never in my car buying experience met a more arrogant, dishonest, evasive and unprofessional sales person. Complete lack of communication. Total misrepresentation of the car's true condition. During our original conversation with Charles, I clearly asked him about any additional damages to the car and he confirmed there none. Thanks to our inspector we found out the car had hail damage on the roof, poorly repaired damage on a rear and front bumpers with visible problems. Leaking rear shock. These are the things that should've been but were not disclosed to us. Charles acted as if he had no knowledge of any of this. Makes your car buying experience even worse when some unethical, arrogant and rude sales guy dismisses your concerns by saying " go find a perfect car" and walked off. I sent an email to several Autobahn management and received zero response. After which I called and got a brush off response from another brilliant "Customer Service Specialist" Then I received a call from a sales manger, Kris, who in a nut shell said we are not perfect and are very surprised at Charles conduct. This is NOT about being perfect, this is about some degree of sales ethics and honesty! I'm sure they were able to sell the car to some uninformed people. But I will sleep better if I post this here and everywhere else. The car's VIN #: JTJZK1BA0A2404173, Stock #: B15194A. Hopefully this information gets to new owners some day. Lana More

Wouldn't buy a car from any other person. Chad Barton makes the process effortless. I have been a customer of Chads for over 6 years. makes the process effortless. I have been a customer of Chads for over 6 years. More

Have been buying cars from this dealership for several years. Have always felt like we have been treated fairly. All the employees we have dealt with have been very helpful years. Have always felt like we have been treated fairly. All the employees we have dealt with have been very helpful More

I contacted this dealership on line for information on the 335i and was forwarded to Chad who replied to my email in less than one hour. Based on my inquiry he determined it would be best to proceed in p the 335i and was forwarded to Chad who replied to my email in less than one hour. Based on my inquiry he determined it would be best to proceed in person where I could see the options I was asking about. I went in the next morning and he was waiting for me with the information I had requested. When I decided the new 2013 line was more to my liking he printed out the price sheet of options for me to study. During this time I also looked at a 2011 service loaner on the showroom floor that had most of the options I had looked at but at a much lower price then the 2013 model. After sleeping on it I contacted Chad and said I was interested in the 2011 and went back in to discuss the sale. Throughout all of this Chad was very polite and never got irritated that I had changed my mind at least three times. He is what dealerships like to promote that they have but very few actually have a sales staff or individual that measures up. To complete the sale he recommended several items that would enhance the vehicle to me and had the service department complete the items I said would need before taking delivery. All of this was done as promised and even completed about 3 hours before the promised delivery time. I saw nothing in the dealership or sales staff that was not professional or what I would consider below the highest of standards. I would recommend both. More

Charles Grahm was rude to my friend, Calls me, gets mad then Hangs Up on me. I told them I don't want to deal with him any more and today I get a letter from him thanking me for "choosing" him??? then Hangs Up on me. I told them I don't want to deal with him any more and today I get a letter from him thanking me for "choosing" him???? Had a "pleasure" experience??? "Call me directly" for any assistance??? That just makes me even more dissatisfied when I tell them I will come back to buy it if I don't deal with him any more. He made the normal 4 hour drive round trip into 8 hours....in the same day..... More