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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville

Waynesville, NC

Overview
Employees
Reviews
4.7
1,613 Reviews
AutoStar of Waynesville is the place to go for all your new and used car needs. Come visit our showroom and test drive one of our quality new or used vehicles. Enjoy exceptional customer service from our sales consultants who will be with you at every stage of the ownership process. Please visit www.autostarusa.com and join our online communities. There we offer news, promotions, events, specials, and prizes which are only available online. Come see why AutoStar of Waynesville is Worth The Drive!
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280 Hyatt Creek Rd

Waynesville, NC

28786

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Showing 1,613 reviews

April 18, 2025

Nathan was extremely helpful in getting me into a vehicle, answered all the questions I had and was really made the experience very easy. More

by Vivvraven79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Frattini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

April 18, 2025

Keep blew up 5 months after owning it and nobody cared less. So I’m telling everybody I know not to go to Auto Star. More

by WINDBREEZE261
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Manning
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

We're very sorry to hear about your experience. That’s certainly not the level of service we aim to provide, and we’d like to make things right. Please reach out to us directly at 330-949-7539, so we can better understand the situation and see how we can help. We value your feedback and hope to have the opportunity to earn back your trust.

April 18, 2025

Very knowledgeable and willing to help. Did not try to steer us one way or another, but tried to make things work out the way we wanted. More

by brianmatwood
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Rojo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 17, 2025

One of the easiest car buying experiences I've ever had. No haggle, no pressure, efficient and fair. Nathan is great at his job. He went above and beyond to make sure we were satisfied. Couldn't be happier More

by RRickman
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Frattini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

April 16, 2025

Gio was super helpful! I showed up with a car already in mind and he made the buying process so easy and explained everything I needed to know. I highly recommend him! More

by trinity.j
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Juan Rojo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sachar Mcfadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

April 15, 2025

It was good friendly environment, satisfied but more satisfied if the cars advertised was ready to go off the lot. More

by perezman480
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 4-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

April 14, 2025

My husband proved the diagnosis was wrong with a wiring diagram in hand and all Brian could say was “I find that hard to believe”. I also called to speak to the service manager after this encounter and he More

by Fmusmeci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you for taking the time to share your experience. We sincerely apologize that your recent visit to our service department did not meet your expectations, and we understand how frustrating this situation must have been—especially after your husband had already invested time and effort into diagnosing the issue himself. We regret that our initial diagnosis did not align with your husband’s findings, and we understand your disappointment in the results, especially with the out-of-pocket expense involved. We also want to acknowledge the concern you raised about not being able to immediately speak with the service manager—we agree that every customer deserves the opportunity to voice their concerns directly, and we apologize for that delay. Should you ever need anything additional you can contact our General Manager, Amy Edwards, directly - her number is 330-949-7539. While we always strive to provide accurate assessments and transparent pricing, we clearly fell short in earning your trust this time. We're grateful you were able to find a resolution with the radiator replacement, and we take your feedback seriously as an opportunity to re-evaluate how we handle diagnostics, communication, and warranty expectations. We truly value all of our customers and regret that we weren’t able to provide the level of service you were hoping for. Should you ever reconsider visiting us in the future, we would appreciate the opportunity to restore your confidence in our service.

April 14, 2025

Quick, Easy, No Gimmicks! Gio explained the car well, took in on a test drive and loved it immediately. More

by zakharlan777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

April 14, 2025

Brought our jeep grand Cherokee in for brakes. Reasonable price, Good service experience and timing. More

by CELIASTICKLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Partin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

April 14, 2025

Awesome experience. Worked with me on what I wanted. Very pleasant to speak with. And left with what I wanted More

by Clinelena6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Rojo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Frattini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear that you had a great experience with us. Our team works hard to provide top-notch service, and it’s wonderful to know we met your expectations. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your vehicle, and happy driving!

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