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AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

Hendersonville, NC

4.5
346 Reviews
Call Service Center (828) 692-8777

346 Reviews of AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

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December 12, 2023

helped me out when no one else would did all they could helping me with warranty More

by couchhound9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
colby and danny
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Dec 12, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

couchhound9, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 11, 2023

Going above and beyond and making the customer feel heard and valued. That is important. I felt that this visit. Thanks More

by GAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who John is … but there were two guys there, John Hamrick
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Dec 12, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Gail, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 09, 2023

This was my first time at this particular dealership, and my experience was very pleasant More

by maryhart63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hamrick
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Dec 12, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

maryhart63, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 04, 2023

Quick and friendly very professional and knowledgeable I would highly recommend anyone to bring their vehicle for maintt More

by jalon.wynn5
Recommend Dealer
Yes
Employees Worked With
Mitchell Brown
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Dec 04, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

jalon.wynn5, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 02, 2023

Had to have car in 3 times to get issue fixed. Hopefully 3rd time is a charm! More

by MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny is who I worked with John is no longer there
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Dec 04, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

mark@ellsworthteam.com, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

December 02, 2023

I have had a great deal of negative experiences with other Ram dealers in the area. I decided to try your dealership (an hour away) and experienced very professional service staff. They knew their stu More

by gschletter7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hamrick
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Dec 04, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

gschletter7, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

November 26, 2023

All the employees that I have worked with at Auto star dealership have been very professional and accommodating. I would recommend this dealership to anyone looking for a Dodge Jeep dealership More

by DENNIS2460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hamrick
Report | Print
Nov 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Dennis, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

November 22, 2023

Very helpful in scheduling and processing the annual inspection. I always receive good, attentive service at the dealership from everyone from the person scheduling the work, to performing it, and final More

by David
Recommend Dealer
Yes
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Nov 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

David, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

November 19, 2023

Called me before working on vehicle and explained what needed to be done and then continued servicing my son car. More

by gmnewnam
Recommend Dealer
Yes
Employees Worked With
I think his name was Keith or Kevin service Manager in Hendersonville
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Nov 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

gmnewnam, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

November 19, 2023

Don't understand how it takes 1. 5 hours for oil change tire rotation an inspection If it weren't for yhe warranty I'd go somewhere else or do oil change myself More

by BLOWE58
Recommend Dealer
No
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Nov 19, 2023 -

BLOWE58 responded

Yes thats it

Nov 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

BLOWE58, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

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