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AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

Hendersonville, NC

4.5
327 Reviews
Call Service Center (828) 692-8777

327 Reviews of AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

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November 19, 2023

Called me before working on vehicle and explained what needed to be done and then continued servicing my son car. More

by gmnewnam
Recommend Dealer
Yes
Employees Worked With
I think his name was Keith or Kevin service Manager in Hendersonville
Report | Print
Nov 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

gmnewnam, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

November 18, 2023

The service department took care of my truck on time and as promised, thank you so much More

by bigcountryloy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Klein, John Hamrick
Report | Print
Nov 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

bigcountryloy, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

November 18, 2023

Always friendly and very helpful prompt not a very long wait time and I feel a Christian atmosphere 💕🙌🏿 More

by chandlercarolyn295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Klein, John Hamrick
Report | Print
Nov 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

CHANDLERCAROLYN295, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

November 16, 2023

They were timely and efficient. Every thing that was discussed was addressed. Will take auto there again. More

by RHUMPHREY4
Recommend Dealer
Yes
Employees Worked With
John
Report | Print
Nov 17, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

RHUMPHREY4, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

November 12, 2023

My vehicle was returned to me in a filthy condition. If it is being stored outside it should be cleaned when returned. The repair is not complete as my Jeep is back and it has been there for 3 more da More

by godowskib
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erik Klein, John Hamrick
Report | Print
Nov 17, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

godowskib, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

November 10, 2023

Danny in service was great. Answered all my questions and was very professional and easy to talk to. Kudos Danny. More

by ralphkrok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
Nov 17, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Ralphkrok, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

November 10, 2023

On time and very knowledgeable! The people were friendly and caring! The check out was quick and the young lady was extremely pleasant. More

by docreco1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Klein, John Hamrick
Report | Print
Nov 17, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

docreco1, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

November 10, 2023

We were driving in for a vacation in Asheville when our Jeep had problems. They got us in immediately and had the issue resolved in less than 2 days. Excellent service and extremely friendly staff. Compl More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Klein, John Hamrick
Report | Print
Nov 17, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Bob, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great service experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

November 09, 2023

Friendly, efficient and thorough. Service advisor double checked my vehicle to make sure it was good to go. More

by BMLANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hamrick
Report | Print
Nov 17, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

BMLANE, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

November 08, 2023

Made my appointment they took my car on time and got it back right away More

by BEERMAN007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Sawyer, Erik Klein, John Hamrick
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Nov 08, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

BEERMAN007, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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