AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

The oil change took 2 hours and I had an appointment. It was the same way on my last service. It’s frustrating because I purchased a service plan with you all and wish that I could get my money back sinc It was the same way on my last service. It’s frustrating because I purchased a service plan with you all and wish that I could get my money back since I can’t get the wasted time back. More

Kudos to Eric Klein for the service he provided: explained the service to be performed, got the vehicle in and done in less time than expected. He was helpful and communicative to the customer. A go explained the service to be performed, got the vehicle in and done in less time than expected. He was helpful and communicative to the customer. A good representative of AutoStar. More

Took my jeep in multiple times for service and was poorly communicated with almost every time. This last time we called for service and we told them them that there was oil in the coolant and we had it towe communicated with almost every time. This last time we called for service and we told them them that there was oil in the coolant and we had it towed to the shop and after diagnostics testing was complete by the service department they said that there was nothing they could do because there was oil in the coolant. We were charged $180 for them to tell us there was nothing they could do and quoted a price of $23,000 to “fix it”! When we picked up the jeep we noticed on the paperwork it stated “customer states vehicle overheating” which was not true, we never have had an issue with this. We also requested all service records as this vehicle has been subject to multiple recalls. It has been almost a month and we still have not received them as Erik said he would send them to us. More

Eric was able to provide a driver to get me home so I would not have to wait, and he had him pick me up the next day so I would not have to trouble someone to take me there to pick up my vehicle. That wa would not have to wait, and he had him pick me up the next day so I would not have to trouble someone to take me there to pick up my vehicle. That was a great benefit that I really appreciated! More

Repair work is never completed on time and vehicles end up returning quickly with same issue up returning quickly with same issue More

Fast friendly service reasonable prices. Make appointments and they don’t overschedule. They offer additional services professionally without trying to “scare” you in to purchasing stuff you Make appointments and they don’t overschedule. They offer additional services professionally without trying to “scare” you in to purchasing stuff you didn’t come In for… best Dealer Service I’ve experienced in my 50+ years of car ownership More

I was treated very well. Was not contacted when my van was ready. Had to clean grease off the floor. Neither of these things would keep me from coming back. Was not contacted when my van was ready. Had to clean grease off the floor. Neither of these things would keep me from coming back. More

Michael was very professional, helpful, and helped take great care of my car. Highly recommend going to see Mike whenever your car needs service. great care of my car. Highly recommend going to see Mike whenever your car needs service. More

Service was great, but a little expensive. Handled my problem quickly, which was a dead batteryComputers, what can I say. Handled my problem quickly, which was a dead batteryComputers, what can I say. More

Great listening and results . .Erik is awesome. Will definitely come back when we need service or if something comes up. .Erik is awesome. Will definitely come back when we need service or if something comes up. More