AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

While the quality of service was very good, (replacement of a thermostat), I was really disappointed with the cost. While I agreed to have an evaluation done for the engine light being on, I was not inform of a thermostat), I was really disappointed with the cost. While I agreed to have an evaluation done for the engine light being on, I was not informed that it would cost me $150. If I had known, I would not have had it done, since it was more than likely that it was a bad thermostat causing the issue. I could have saved over $250 if I had had the work done at the repair shop near my home. Also, I was used to having the servicing organization present me with the defective part when the work was done for obvious reasons. They did not and I forgot to ask. I will say that Eric did his best giving me a price reduction and discount when he realized how upset I was, but it was still a very costly thermostat repair. More

I had an appointment for a prepaid oil change and also a tire rotation but the service department appeared unaware that’s what I was there for and didn’t know which prepaid service I was going through, it w tire rotation but the service department appeared unaware that’s what I was there for and didn’t know which prepaid service I was going through, it was Jeep. I arrived 5 or so minutes early for my 10 o’clock appointment and my vehicle was was taken from the appointment area at about 1001. My car was returned to the parking area at 1103. Being an ex auto mechanic, it it seems to me that it took about 15 minutes or so longer that it should have. Then it took another 10 minutes or so before being informed my vehicle was ready and was guided to check out. Again it seemed a little long for that part as well. The check out it self was on par. Quick and courteous. Not a horrible experience but there is room for improvement More

I appreciate the great customer service. This has always been my go to for jeep service but they have really upped their game in a noticeable way as of late! This has always been my go to for jeep service but they have really upped their game in a noticeable way as of late! More

Has failed to meet expectations and disappointed over multiple visits for anything above a simple oil change or tire alignment. After many years of loyal patronage I will not be returning. multiple visits for anything above a simple oil change or tire alignment. After many years of loyal patronage I will not be returning. More

A a a a a a a a a a a a as a a + More

Dishonest workers. Tried to claim they changed a thermostat and charged almost $500. Had to have it towed back in after driving it less than 10 miles. Then they tried Tried to claim they changed a thermostat and charged almost $500. Had to have it towed back in after driving it less than 10 miles. Then they tried to charge for the tow and still did not fix the overheating. More

Service Department guys were fantastic. Had a 1:00 apointment. When I pulled in they immediatly pulled my van in the shop and performed service timely and accuratly. Cant say enough about Had a 1:00 apointment. When I pulled in they immediatly pulled my van in the shop and performed service timely and accuratly. Cant say enough about the fast turn around. Service manager and staff were incredible. Thank you. More

By far the best shop in town! Always a great experience with awesome staff! I’ve been going here since 2014 and I refuse to go anywhere else! Always a great experience with awesome staff! I’ve been going here since 2014 and I refuse to go anywhere else! More

The service was completed quickly and the staff was very friendly and helpful.All my questions were answered. The cost was reasonable. I’m very happy with Auto Star. friendly and helpful.All my questions were answered. The cost was reasonable. I’m very happy with Auto Star. More

Took Renegade in for software update. Found out there was also a recall on catalytic converter. Was told it would be months before parts are available. Not good. Found out there was also a recall on catalytic converter. Was told it would be months before parts are available. Not good. More