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AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

Hendersonville, NC

4.5
347 Reviews

347 Reviews of AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

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September 05, 2023

Last two services u double booked appointments an waited 2 hours won't be back More

by carberrydrywall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't know there dam name
Sep 05, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

carberrydrywall, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

September 02, 2023

Great service experience. Vehicle taken in on time, Service Dept. kept me updated. Vehicle fixed and returned in a reasonable amount of time. More

by mountainwombat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ruff
Sep 05, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

MountainWombat, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 02, 2023

Oil Change took over 1 1/2 hrs. Service personnel acted like they were doinv me a favor to tolerate me through process. Only bright spot was cashier was very nice lady - she apolog More

by PaulG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Ruff
Sep 05, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

PaulG, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

August 31, 2023

Always helpful and professional. Great service and customer service. Always timely with services as well. More

by DKPUTNAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Klein, Michael Ruff, John Hamrick
Sep 01, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

DKPUTNAM, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 30, 2023

Never had a problem with this dealership. .always friendly and helpful..would definitely contact again More

by RWMLT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ruff
Sep 01, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

RWMLT2, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 30, 2023

They where great in all aspects, It took longer than i expected to get a commercial account setup but there Awesome. More

by JBUGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saxon Emory, Awesome Guy!, John Hamrick
Sep 01, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Jbugg, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 26, 2023

They help me with everything I need and took there time and make sure I got what I had wanted More

by tangiadavis57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Silver Davin
Aug 28, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

tangiadavis57, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 25, 2023

Called and made an appointment for my wife’s car, describing the specific nature of the work needed. Then the day of the appointment, someone at AutoStar called my wife and said they couldn’t do the More

by rdw91
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the names of the people we spoke to.
Aug 28, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

rdw91, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

August 25, 2023

Devin is Amazing! He truly goes above and beyond for his customers! I have not bought anything yet from devin at this location, but I have bought 3 cars from him in th More

by m.magnet1564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Smith
Aug 28, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

m.magnet1564, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 24, 2023

I was very impressed with the service I received at AUTOSTAR. My service advisor kept me up to date on what was being done to my car and when I could expect to have it returned to me. The service manag More

by DonnaR54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Bare, Michael Ruff
Aug 28, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

DonnaR54, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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