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AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

Hendersonville, NC

4.5
324 Reviews
Call Service Center (828) 692-8777

324 Reviews of AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

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October 12, 2023

Usually despise dealer service, but Danny H the service writer was awesome and friendly and made me feel like he was looking out for me and not taking advantage of me. Also great communication about the More

by MIKE
Recommend Dealer
Yes
Employees Worked With
Danny H.
Report | Print
Oct 20, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

MIKE, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 11, 2023

The staff were friendly, the service timely, and the price reasonable. Great experience all around. More

by CPHOLT52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ruff
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Oct 20, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

CPHOLT52, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 06, 2023

I took my truck for its second oil change and tire rotation. I’ve had no issues with it. Within a few miles of leaving, the front driver’s side wheel came off while I was driving. More

by west.sean.e
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Technician that worked on truck
Report | Print
Oct 09, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

west.sean.e, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

October 06, 2023

Every one was very polite and went above and beyond when I had problems an hour after leaving the dealership would recommend this dealership to anyone More

by Santa Claus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hamrick
Report | Print
Oct 09, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Santa Claus, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 03, 2023

Made oil change appointment and waited over 2 1/2 hours with communication only when I asked. More

by JOHNSEBRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ruff
Report | Print
Oct 09, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

JOHNSEBRAN, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

September 24, 2023

Always a pleasure to take my jeep here. I know it’s in good hands. I appreciate everything about this location! More

by jonschwartzman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ruff
Report | Print
Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

jonschwartzman, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 23, 2023

Wrong oil Put in a none hi detergent oil Came in for Inspection I needed The ft rt blinker put in Had to come back next day More

by JIMMY.MCKEE36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Klein, Michael Ruff, John Hamrick
Report | Print
Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

JIMMY.MCKEE36, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 22, 2023

Was not happy about paying for a software update that I could done if the program had worked properly. Even the tech had the same issue and had to restart it. That should be covered by dodge. Not to mentio More

by misspennyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Klein, Michael Ruff, John Hamrick
Report | Print
Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

misspennyr, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

September 21, 2023

Great experience with John in the service department with my Jeep Grand Cherokee! He was friendly, knowledgeable, and provided exactly what I needed. The guys even worked a little past their normal lunch bre More

by emilyhwest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hamrick
Report | Print
Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

emilyhwest, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great service experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

September 21, 2023

Extremely pleased with the work that was done in my car. If their customer service is always this good I’ll defy come back. Thanks again! More

by MBW124DRIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ruff, John Hamrick
Report | Print
Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

MBW124DRIVER, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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