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AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

Hendersonville, NC

4.5
330 Reviews

330 Reviews of AutoStar Chrysler Dodge Jeep Ram of Hendersonville - Service Center

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October 18, 2023

I was really pleased with the service I received yesterday. I had a check engine light come on while driving back home to SC. They were able to squeeze me in to check out my car. The service advisor More

by MBW124DRIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ruff
Oct 20, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

MBW124DRIVER, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great service experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

October 17, 2023

Very caring and thoughtful dealership! Very considerate of my time and made sure they did everything to get my van taken care of. From here on out they will be the dealership I get my vehi More

by melissagpettit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Ruff
Oct 20, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Melissa, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great service experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

October 16, 2023

Great service in great time. . was very professional from start to finish. I was greeted by name, escorted to waiting and ensured I would be notified once my jeep was ready. More

by MonicaM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Klein, Michael Ruff, John Hamrick
Oct 20, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Monica, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 15, 2023

Nice customer service, staff is friendly, helpful , making appointments helps, calling if more repair is needed or suggestions to make future repairs More

by Autostar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King, Erik Klein, Michael Ruff
Oct 20, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 13, 2023

Found service manager to go the extra mile to help me out. Had after market warranty with one oil change left. Although he was reluctant ro deal with it he did. Took a couple extra try but we got it work More

by BOB_FULWIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hamrick
Oct 20, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Bob, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 12, 2023

Writeup was prompt and courteous. Best price I could find on tires! I will return to this dealership. More

by TAZ002469
Recommend Dealer
Yes
Employees Worked With
John
Oct 20, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

TAZ002469, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 12, 2023

Usually despise dealer service, but Danny H the service writer was awesome and friendly and made me feel like he was looking out for me and not taking advantage of me. Also great communication about the More

by MIKE
Recommend Dealer
Yes
Employees Worked With
Danny H.
Oct 20, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

MIKE, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 11, 2023

The staff were friendly, the service timely, and the price reasonable. Great experience all around. More

by CPHOLT52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Ruff
Oct 20, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

CPHOLT52, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

October 06, 2023

I took my truck for its second oil change and tire rotation. I’ve had no issues with it. Within a few miles of leaving, the front driver’s side wheel came off while I was driving. More

by west.sean.e
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Technician that worked on truck
Oct 09, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

west.sean.e, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

October 06, 2023

Every one was very polite and went above and beyond when I had problems an hour after leaving the dealership would recommend this dealership to anyone More

by Santa Claus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hamrick
Oct 09, 2023 -

AutoStar Chrysler Dodge Jeep Ram of Hendersonville responded

Santa Claus, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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