AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

Great service experience! Took my jeep Cherokee in for service and had a great experience! Dewayne Pruett helped me out from start to finish and provides top notch customer ser Took my jeep Cherokee in for service and had a great experience! Dewayne Pruett helped me out from start to finish and provides top notch customer service! More

Vern is a gem- I've had my 2014 Durango in a few times. Each time I've dealt with Vern and he has been awesome. The new remodel is amazing- Tim checked me in and o I've had my 2014 Durango in a few times. Each time I've dealt with Vern and he has been awesome. The new remodel is amazing- Tim checked me in and off I went. They are always super busy, so a little patience may be necessary, but I know my car is in good hands. More

Service Nightmare!!!!! If I could I would give this dealership a zero. This dealership is a joke and should be closed down. The Service Advisors are rude and nasty individua If I could I would give this dealership a zero. This dealership is a joke and should be closed down. The Service Advisors are rude and nasty individuals and are not knowledgeable about dodge vehicles at all. The Service Mananger was no help at all with the problems I was having in his service department. This place is a sorry excuse for Dodge Dealership and only go to this dealership for service if you want to sit their all day and be laughed at. More

Tim Nikkel has always dealt with our Jeep and us on the highest level of service. He explained everything about the servicing. I wouldn't go to any other deal has always dealt with our Jeep and us on the highest level of service. He explained everything about the servicing. I wouldn't go to any other dealer! More

Some people shouldn’t be in the service industry! Today I attempted to take my Jeep to this dealership for the first service and a recall. I had spoken to a service representative that was recommende Today I attempted to take my Jeep to this dealership for the first service and a recall. I had spoken to a service representative that was recommended by a friend about a week ago and was told I didn’t need an appointment. Today, I pulled into the garage around an unattended vehicle parked two or three car length from the garage. A service mechanic asked what I thoughtI was doing...didn’t I see the car in front of me? I thought he must be joking but he had a really nasty look on his face. He thought I was stupid...want to know what I thought? he was the rudest person that I have encountered in all my years of car ownership. I went in to ask for the service person that I had previously spoken with and the cashier was equally uninterested and said he is one of the service men out there. With that attitude, I left and will never return. I bought my car at Skyland Automotive because of the indifferent attitude of the sales department but service dept is worse. GO TO SKYLAND...it’s worth the drive. More

Warranty claim nightmare I called Waynesville Dodge to make an appointment for a warranty claim on July 12 2018. I was given an appointment date for Wednesday July 18th for th I called Waynesville Dodge to make an appointment for a warranty claim on July 12 2018. I was given an appointment date for Wednesday July 18th for them to diagnose the problem. Upon my arrival to the dealership I to them that my transfer case was popping and would not even go into four wheel drive most of the time. Two days go by and never hear anything from them, so I call and finally get told they still haven’t diagnosed my truck. Call again Monday afternoon and they finally diagnosed my problem as the universal joints in the front axle shafts and they have ordered the parts to fix it. Call again Wednesday the 25th and repeatedly get hung up on somewhere around 15 times and transferred and hung up on again. Finally call again Thursday and the parts have finally showed up and was told I woul be able to get it that afternoon or Friday. Well it’s Friday and they call me at 2pm and tell me it’s ready. Go to pick up my truck and didn’t even move it from the parking spot and noticed I still didn’t have four wheel drive which is the hole reason it was there to begin with and me “a mechanic “ telling them it was the transfer case. My truck is how I make my money and I’ve been without my truck for 9 days now and who knows how much longer it will be and they act like they don’t care! I will never deal with them again after I get my truck back!!!! And wouldn’t advise anyone to buy or deal with there service department! More

Where should i begin? They treated my wife like garbage when she went in and then wouldnt honor a GM WARRANTY! Then when my wife asked why they told her she could no longer They treated my wife like garbage when she went in and then wouldnt honor a GM WARRANTY! Then when my wife asked why they told her she could no longer bring her car there for service. Stay away from this place. Ill NEVER CONSIDER DOING BUSINESS HERE AGAIN. More

Y’all come back, heah? They rip off everyone who has no redneck accent. They told me that I needed 40 computer updates and that each one would cost around $40.00. Outrageous They rip off everyone who has no redneck accent. They told me that I needed 40 computer updates and that each one would cost around $40.00. Outrageous, but not unexpected from the rednecks here. More

Awesome Service The service I received from Waynesville Automotive was outstanding. Deatra was incredibly helpful from start to finish. Her top notch customer service The service I received from Waynesville Automotive was outstanding. Deatra was incredibly helpful from start to finish. Her top notch customer service very much appreciated! More

Customer service was horrible. Waited 2 hrs. & 15 mins for a oil change & tire rotation. Brought back a flat tire and oil cap was broke. I guess they thought I was not going to chec Waited 2 hrs. & 15 mins for a oil change & tire rotation. Brought back a flat tire and oil cap was broke. I guess they thought I was not going to check my service. Check behind these guys!! More