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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

Waynesville, NC

4.5
447 Reviews

447 Reviews of AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

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August 16, 2024

Very difficult for me to go a week without a car and living secluded on top of mountain. I think they did a good job fixing the problem but don’t ever want to be in that situation again More

by MARSHLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

MARSHLADY, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 15, 2024

We love our car but was disappointed by how uneducated the sales person was with he car we purchased. More

by CHASESNEED23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terence Sellers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

CHASESNEED23, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 15, 2024

Unlike our previous experience, once they had our vehicle ( jeep JK) they were very unresponsive and kept it 14days..had to call numerous times, very rarely got a live person, left messages, no text More

by abull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Sullivan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

abull, We greatly appreciate you sharing your thoughts about your recent experience at our dealership. Your feedback is invaluable to us as it helps us refine our services and ensure customer satisfaction. We understand the importance of effective communication and regret any missteps that may have occurred during your visit. Our team is dedicated to providing clear and concise information to make your experience as seamless as possible. Your concerns have been duly noted, and we will certainly use them to strengthen our communication processes moving forward. If you have any additional questions, comments, or would like to discuss your experience further, please don't hesitate to contact us directly at 828-452-2841. We value your business and the opportunity to address any concerns you may have. Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future.

August 13, 2024

Easy to find and contact, they are very informative on the situation. They are also very friendly. More

by sshelton09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Blanton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwight Cheary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Coval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Dunwoody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Griffith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelvin Coval
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Edney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carissa Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

sshelton09, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 13, 2024

Although it took a little while because they had no diesel mechanic at first, they seem to be very thorough and Was able to find a Loner car for me through Enterprise. They were efficient and informati More

by ALTEDDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arron. 5 stars
Aug 15, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

ALTEDDER, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 13, 2024

Dealership is always friendly as is the service department. Service is done quickly and efficiently. More

by JJWARD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

JJWARD0, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 10, 2024

The reliability of Auto Star service is 'Kuma Matata' from "Lion King" which means 'No Worries!" They fixed my van. They ALWAYS get my vehicle fixed when I take it over. We left the van over the weekend More

by ruththompson68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who the mechanic was this time. Auto Star mechanics are always good so I don't worry.
Aug 12, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

ruththompson68, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 09, 2024

Very pleased with service received on every visit to dealership. Very personable associates, quick/efficient service and quality of service excellent. More

by dunn.jima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Miller
Aug 12, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

dunn.jima, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

August 04, 2024

Had appointment for oil change. Greeted upon arrival and finished very quickly and service advisor was very efficient and personable. Very nice experience. More

by Jeepster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron miller
Aug 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Jeepster, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

August 04, 2024

Very helpful parts employee ,very knowledgeable about vehicles and parts for repairs for your vehicle , always in timely manner, just all-round good parts crew More

by petemccracken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwight Cheary
4.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Griffith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Sheehan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sullivan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Williams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

petemccracken, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

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