AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

A truly fantastic team! I took my 2016 Chrysler 200 in for service about a week ago. Upon arriving I was greeted by Will at the door. After explaining that I had made an appo I took my 2016 Chrysler 200 in for service about a week ago. Upon arriving I was greeted by Will at the door. After explaining that I had made an appointment with Josh to have my car checked for an airbag warning light he directed me to Deatra. He walked me back to her desk personally and introduced me to her. As he left he asked for my keys. I gave him the key to my car and the next thing I knew I heard the large bay door open and my car start up. Will drove my car right in and another young man by the name of Sean lined it up using a machine that I assume was laser guided. While I was chatting with Deatra my alignment, headlights, tail lights and tread depth were checked. I felt certain that my car was in good hands. I was right! When I picked up my car a few days later Deatra was off. I had the pleasure of dealing with Vern. He explained what they had found and what the solution was in terms I could understand. While my car was being located and the nitro in my tires was being topped off i spoke to another advisor named Tim. It was a pleasant conversation about absolutely nothing! It was just great to have human interaction at a dealership! Before I left I had the honor of speaking with the service Manager Dewayne. He spoke to me like we were old friends and it sealed the deal for me. I live in Weaverville so the dealership is about 45 minutes from my house. However, this is the ONLY place I will be taking my car from now on! My wife drives a Chevy and wouldn't you know it, right up the parking lot is a Chevrolet dealership. I drove up there to meet the service advisors. I thought "well my car will be serviced at Chrysler so maybe i can bring my wife's car to the Chevy dealer as well". I spoke with Greg who was super helpful and I knew that both of our vehicles would be in great hands! Thanks everyone! You have earned a life long customer. More

Great dealership, great people, expert service, always right My experience working with Dewayne has always been honest, personable and informative. The dealership is well rounded with great technicians respondi My experience working with Dewayne has always been honest, personable and informative. The dealership is well rounded with great technicians responding to my concerns. I have been servicing our vehicles for 4-5 years at Waynesville Chevrolet and never disappointed. Hard to find a dealership that goes the extra mile. Thank you Dewayne. More

Friendly This dealership is so friendly, clean and efficient. They get you in and out. Service with a smile and a flower. The waiting room is clean and always This dealership is so friendly, clean and efficient. They get you in and out. Service with a smile and a flower. The waiting room is clean and always stocked with fresh coffee. Someone is always polite enough to do a double check while you wait to make sure you're OK or if you need anything while you wait. It is always a pleasure coming here. More

Great service would recommend to anyone I took my Jeep Wrangler in for a safety recall and service and was treated with respect. The employees explained in detail every thing they were going I took my Jeep Wrangler in for a safety recall and service and was treated with respect. The employees explained in detail every thing they were going to do. It was done in a timely manner. More

A great place for service Great people that does good work! Always helpful and friendly to all who comes in for a tune up. And also for your tire needs. Great people that does good work! Always helpful and friendly to all who comes in for a tune up. And also for your tire needs. More

Super friendly True to their word fast friendly and honest. Up front from start no pressure. Relaxing atmosphere. Everyone was a true professional and knew what the True to their word fast friendly and honest. Up front from start no pressure. Relaxing atmosphere. Everyone was a true professional and knew what they doing. More

.service Dwayne at Waynesville automotive is a good service manager. He helped me out with a problem that without his expertise, could have gone awry. He lends Dwayne at Waynesville automotive is a good service manager. He helped me out with a problem that without his expertise, could have gone awry. He lends a hand when asked and does it without hesitation. More

Excellent service . Very impressed by their new service center. Very little wait . Friendly staff . Great environment . I would highly recommend bring your vehicle and g Very impressed by their new service center. Very little wait . Friendly staff . Great environment . I would highly recommend bring your vehicle and getting service at this location. More

Almost 4 hour wait for 2 tires Received 2 calls and a text saying tires were ready. Got there and had to wait almost 4 hours. The associate basically called me a liar. He said he to Received 2 calls and a text saying tires were ready. Got there and had to wait almost 4 hours. The associate basically called me a liar. He said he told me there would be a wait. He in fact, did not. I was working and would have come back if he had. He was rude and condescending. Love the dealership, but this guy was unprofessional. More

Exceptional service on our Sierra pick up Sean in the service department got us into a mechanic very quickly, who diagnosed and solved our problem so that we could continue our vacation. We Sean in the service department got us into a mechanic very quickly, who diagnosed and solved our problem so that we could continue our vacation. We were fortunate to find this dealership. They were excellent. More