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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

Waynesville, NC

4.6
440 Reviews

440 Reviews of AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville - Service Center

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March 08, 2023

I worked with Jonathan L and he was an absolute superstar! My situation was a little different and he took time to listen and help me out! More

by kgrmyp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan L
Mar 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Hgrmyp, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

March 08, 2023

Always great service. . always friendly and have great people ... They take care of all my vehicle needs More

by mystic322016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Zecher
Mar 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Mystic, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

March 08, 2023

Very professional, friendly and knowledgeable. My time with the service and sales team was great. More

by aubreyk48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chandler Blankenship
Mar 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Aubreyk48, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 22, 2022

TS A SAD DAY TO DRIVE YOUR TRUCK IN FOR A FRONT END ALIGNMENT AND THEY BREAK IT TO THE POINT ITS NOT SAFE TO DRIVE THEN WANTED TO CHARGE ME OVER $1000 TO FIX WHAT THEY BROKE I HAD TO GET A TRAILER AND More

by GHANEY15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Austin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Zecher
December 01, 2021

I bought an extended service policy from this dealership and then canceled as I sold vehicle and was told I would get a refund and have now been waiting over 6 months and today found case was closed and had More

by Macerdaffi
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Extended warranty dept
Dec 23, 2021 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

We sincerely apologize that you did not have a great experience with us. Thank you for your feedback. We do our best to provide excellent customer service, and we apologize if things did not work out. If there is anything we can do to try and differ your opinion, please do not hesitate to contact us at csiautostar@autostarusa.com.

May 07, 2021

BEWARE OF THE FREE OIL CHANGES PROMISED UPON PURCHASE!! I have purchased two, vehicles from this dealership. Upon the purchase of my last vehicle I was told the first two oil changes would be free. The detai More

by BWMD1980
Customer Service
Recommend Dealer
No
Employees Worked With
Not sure of employee's name.
May 10, 2021 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

We sincerely apologize that you did not have a great experience with us. Thank you for your feedback. We do our best to provide excellent customer service, and we apologize if things did not work out. If there is anything we can do to try and differ your opinion, please do not hesitate to contact us at csiautostar@autostarusa.com

May 06, 2021

My experience at Autistar was great, from check - to checking out. I believe we worked with Greg who has away of making you feel like you're family. Hi More

by Wyndi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Zecher
May 06, 2021 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you for choosing AutoStar of Waynesville! We truly appreciate your business and are pleased to hear that you enjoyed your experience!

May 01, 2021

Excellent service. Postponed techs lunchbreak to service my truck and get me on my way. Could have made me wait till they went to lunch and came back to finish serving. More

by Ryanwhitson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service guys, Greg Zecher, Will Jackson, Thomas Hopey
May 04, 2021 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you Ryan for taking the tie to write a review. We appreciate your business and are pleased to hear that you enjoyed your experience. Come back to see us!

March 05, 2021

Great Service. Easy drop off process. Work was completed in a timely manner. I plan to continue using this dealership for all my service needs. More

by JB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim
Mar 09, 2021 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you for choosing AutoStar of Waynesville for all your service needs. We appreciate your business and look forward to working with you in the future!

February 07, 2021

Everything went well and as always it was a pleasant experience and I’ll definitely be back for my next service thank you for the good work More

by stanleycrowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Jackson
Feb 10, 2021 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Thank you for taking the time to write a review. We appreciate your business and are pleased to hear you enjoyed your experience with our service department. We look forward to working with you next time!

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