AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville

Ron Russell was great to work with. He was kind and helpful in helping me find the right vehicle for me. I would recommend Auto star to anyone. Great customer service. helpful in helping me find the right vehicle for me. I would recommend Auto star to anyone. Great customer service. More

Very polite and friendly staff, even though they were short staffed they helped me find a car that fit my needs. short staffed they helped me find a car that fit my needs. More

I have to say hands down this was the easiest experience trading a vehicle ever. Kaitlyn Grubb your awesome at what you do and you rock your job in the sales department !! We never felt pressured and was trading a vehicle ever. Kaitlyn Grubb your awesome at what you do and you rock your job in the sales department !! We never felt pressured and was at ease the whole time we were at the dealership. Kaitlyn was very friendly and treated us as if she know us all her life and not just a customer buying a car. I would highly recommend Kaitlyn Grubb at Auto Star in Waynesville NC. She stoped and answered all our questions and explained every detail of the new car and we never felt as if we were taking up her time. I was very hesitant of even looking after our last 2 experiences in the last 5 months looking for a new vehicle. Then you have Dale Hollifield. In management, yet another fantastic person to deal with at Auto Star Dale never made us feel as we were just another sale , or pressure at all . He explained every part of the financial aspect and made it work for me to take home my new Jeep Grand Cherokee. He was very lay back and friendly. They both made feel relaxed and at ease. Kaitlyn thank you for taking your time with us and helping putting me in my new Jeep Grand Cherokee. And Dale thank you for all you did as well. . I recommend Auto Star in Waynesville NC and 100% recommend Kaitlyn Grubb as your sales person and Dale Hollifield as your sales manager . Thanks Again !! I love my new ride !!! More

Great group of guys always taking care of there customers. This is my second purchase from them and I plan to continue going to them for my auto needs. Jeff Hoover is your guy and can get you ridin customers. This is my second purchase from them and I plan to continue going to them for my auto needs. Jeff Hoover is your guy and can get you riding down the road in just about every situation. More

What an experience! I always dread going to car lots but Austin, Dale and Jenni made this trip very pleasant. The Jeep is great! We love it! We will definitely be back for future vehicle purchases. Thanks g Austin, Dale and Jenni made this trip very pleasant. The Jeep is great! We love it! We will definitely be back for future vehicle purchases. Thanks guys! More

Enjoyed the time spent with Kaitlynn getting us the vehicle we wanted in our idea price range. vehicle we wanted in our idea price range. More

Easiest car buying experience we’ve ever had. Superb service and thorough communication about my new vehicle and the entire purchase process! service and thorough communication about my new vehicle and the entire purchase process! More

Austin worked carefully with me to find me the exact car I wanted. Highly recommend him. After the sale he was helpful in answering technology questions that I had. I wanted. Highly recommend him. After the sale he was helpful in answering technology questions that I had. More

Worst experience at a dealership I have ever had! I sold my vehicle to them on 11/27/21. Was told by Darric, the Used Car Manager, they would send a check to my loan company, and once they get the title I my vehicle to them on 11/27/21. Was told by Darric, the Used Car Manager, they would send a check to my loan company, and once they get the title I would get a check for the remainder. Was told the process takes about 20 days total. I have been watching to see when my loan is paid off. As of 12/10/21 the loan still hadn't been paid off. I called my loan company and they said they have not received anything from the dealership. They told me to contact the dealership and get date mailed, amount, and check number so they could research it. I then contacted the dealership where I was told that every bit of my paperwork was "lost" and I would have to go back to the dealership to resign all my paperwork. In talking with Mike at the corporate office in Asheville I was assured that my payment was sent electronically to my lender and it would be paid off in 72 hours. In returning to the dealership to sign paperwork, we were rudely greeted by Jenni, the Finance Manager. She never even apologized for the entire situation and just stared at us with a blank look. Did not care one bit for our inconvenience! (We have had problems with her before!) Was told we would get a call from the General Manager about the whole situation and have not heard one word... Checking the status of my loan today (12/16/21), six days after I was told 72 hours, my loan still has not been paid off. Keep in mind that the vehicle that I sold them has been sitting on their lot this whole time, not in my possession. I had to end up making another payment on my loan to avoid late charges and affecting my credit. This should have all been taken care of long before now. But here I still wait! I do not in any form recommend this dealership to anyone! More

mathew garapic helped me get a great deal on a brand new Jeep. Thank you so much mathew garapic and the whole team Jeep. Thank you so much mathew garapic and the whole team More