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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville

Waynesville, NC

Overview
Employees
Reviews
4.7
1,586 Reviews
AutoStar of Waynesville is the place to go for all your new and used car needs. Come visit our showroom and test drive one of our quality new or used vehicles. Enjoy exceptional customer service from our sales consultants who will be with you at every stage of the ownership process. Please visit www.autostarusa.com and join our online communities. There we offer news, promotions, events, specials, and prizes which are only available online. Come see why AutoStar of Waynesville is Worth The Drive!
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280 Hyatt Creek Rd

Waynesville, NC

28786

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Showing 1,586 reviews

December 03, 2024

Generally pretty happy with this interaction with the dealership. This is the second vehicle we’ve purchased there. More

by LOULUVSVB
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Bensch
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Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

LOULUVSVB, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

December 01, 2024

They helped me with some tire issues I was having and they replaced the tire at no cost . Thank you guy's for caring enough to help me with this problem More

by The great
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Austin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Markeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Sheehan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donnie Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

The great, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

November 27, 2024

Emily is amazing! Everyone was pleasant. Highly recommended. The finance office was very helpful. Thanks!!! More

by Mildred & David
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Webb
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Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Mildred & David, Thank you for rating our dealership! We appreciate your business; welcome to the Autostar Family!

November 27, 2024

I was pretty disappointed in my experience. The dealership didn’t have the parts that I needed to get work done. The estimates I were given were very high. When I declined the services that wer More

by drbeachumdc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Sullivan
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

drbeachumdc, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

November 26, 2024

Great experience, was an incredibly smooth process from the beginning to end. Would highly recommend to others. More

by BIGDOGBRAT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dale Hollifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Frattini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Rathbone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Manning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Bensch, Emily Webb
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Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

BIGDOGBRAT, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

November 26, 2024

People were nice but didn’t feel like they tried to go that extra mile. The truck was poorly cleaned upon pickup. More

by jacobalberti12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Emily Webb
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Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

jacobalberti12, We appreciate your feedback regarding your recent experience at Autostar USA. Your insights are essential in our ongoing commitment to provide exceptional service. We sincerely apologize if you felt that our level of professionalism did not meet your expectations during your visit. At Autostar USA, we consider professionalism a cornerstone of our operations, and we deeply value the trust you place in us. Your comments have been taken to heart as we continually refine our customer interactions. If you would like to discuss your experience further or have any specific concerns, please don't hesitate to reach out to us directly at 828-452-2841. We are dedicated to ensuring your satisfaction and addressing any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

November 25, 2024

Replaced a part in June that went bad in October. Now they're telling me the car is "VOR" or Vehicle Off Road - yet there is still no ETA on the replacement part, and I'm left with a vehicle which do More

by gdsteelers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Theres not one person responsible. It's a combination of problems.
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Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

gdsteelers, Thank you for your feedback on your recent experience at Autostar USA. We apologize for any delays you encountered with car parts for your vehicle. It's important to note that there is currently a national delay affecting the availability of car parts for Stellantis vehicles, which has impacted our service timelines. We appreciate your understanding during this challenging period. We're actively working to minimize any inconveniences and ensure a smoother experience moving forward. If you have any further questions or concerns, please reach out to us directly at 828-452-2841. Thank you for choosing Autostar USA. We value your business and look forward to serving you better in the future.

November 24, 2024

Convenient location. Nice staff. Staff eager to help. Service was quick. Financing was explained well. More

by NANROYSE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Webb
Report | Print
Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

NanRoyse, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

November 22, 2024

Their service department is well trained and courteous. They took care of my issues in a timely and competent manner. More

by JFA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carissa Hammond
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Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

JFA0, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

November 22, 2024

It was a quick sale they had what i wanted and made it happen.I have bought 4 nee cars there. More

by HPARROTT67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Frattini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

HPARROTT67, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!

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