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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville

Waynesville, NC

4.7
1,617 Reviews
AutoStar of Waynesville is the place to go for all your new and used car needs. Come visit our showroom and test drive one of our quality new or used vehicles. Enjoy exceptional customer service from our sales consultants who will be with you at every stage of the ownership process. Please visit www.autostarusa.com and join our online communities. There we offer news, promotions, events, specials, and prizes which are only available online. Come see why AutoStar of Waynesville is Worth The Drive!
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280 Hyatt Creek Rd

Waynesville, NC

28786

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Showing 1,617 reviews

September 22, 2023

Staff was very polite and knowëedgeable of their job. Kept me informed during the whole process.very satisfied with the service. More

by MARJOLAINESTILES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenni Rish
Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

MARJOLAINESTILES, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 21, 2023

Michael was a great salesman did everything he could to find the right truck for me. Thank you and your team . More

by Countryboy82
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Tullos, Ryan Bensch
Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Countryboy82, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 19, 2023

Unfortunately repairs done were insufficient and expensive. If the problem were diagnosed completely, we would not have had the axles replaced because the transmission needs replacement, all of whi More

by Hpnathan
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Sep 27, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Hpnathan, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

September 17, 2023

Some salespeople very nice and work with you. They explain all the important things clearly. More

by LINDAMATA727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Burnette, Kaitlynn Grubb
Sep 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

LINDAMATA727, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 16, 2023

The service department got right to work on our truck and let us know when it was ready. More

by Terri
Recommend Dealer
Yes
Employees Worked With
Don't remember his name. He was very nice.
Sep 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Terri, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 15, 2023

My wife and I were impressed with all of your sales people. Not only with their knowledge of your products but the willingness to explain the operation of the IT items in our new Jeep.This is the fourt More

by Dick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenni Rish, Kaitlynn Grubb, Chance Porter, Chandler Blankenship
Sep 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Dick, Thank you so much for taking the time to share your positive experience with our dealership! We are thrilled to hear that you had a great car-buying experience with us. At Autostar USA, we strive to provide exceptional service to all our customers, and it's rewarding to know that our efforts made a difference for you. We appreciate your kind words and your trust in us.

September 15, 2023

The entire maintenance staff that processed/ worked on my vehicle were completely courteous and professional. More

by rolen1s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Sep 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

rolen1s, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

September 13, 2023

I will not take my Jeep back there for anything! I was constantly told the wrong information and was overcharged. I w told my warranty had expired due to the mileage. I've only had it less than a ye More

by OCTOBERSKIE88
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brooke Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike something, don't even know his name , Chance Porter
Sep 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

OCTOBERSKIE88, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

September 11, 2023

Great, prompt and courteous service attention at a very fair price. I shall be back. More

by lgbmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Villarreal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Zecher
Sep 11, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

lgbmes, Thank you for rating our dealership! We appreciate your business. Welcome to the Autostar Family!

September 10, 2023

The dealership is clean and the service is great. I service my Ram there regularly. The service advisors have been superb. More

by MGKREBBS63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
Sep 11, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

MGKREBBS63, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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