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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville

Waynesville, NC

Overview
Employees
Reviews
4.7
1,577 Reviews
AutoStar of Waynesville is the place to go for all your new and used car needs. Come visit our showroom and test drive one of our quality new or used vehicles. Enjoy exceptional customer service from our sales consultants who will be with you at every stage of the ownership process. Please visit www.autostarusa.com and join our online communities. There we offer news, promotions, events, specials, and prizes which are only available online. Come see why AutoStar of Waynesville is Worth The Drive!
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280 Hyatt Creek Rd

Waynesville, NC

28786

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Showing 1,577 reviews

December 11, 2023

Excellent customer service from check in To check out Would recommend to friends and family More

by MESSERBELINDA
Recommend Dealer
Yes
Employees Worked With
Brian Sullivan
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Dec 12, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Messerbelinda, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 10, 2023

They charged us for the oil change and didn't rotate the tires and we have an ally service plan and More

by jessedallison
Recommend Dealer
No
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Dec 12, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Jessedallison, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

December 09, 2023

Staff was very helpful upon choices and in explanation of all expectations with my purchase. More

by straighteights23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Frattini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul, Jenni Rish, Chance Porter
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Dec 12, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

straighteights23, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 07, 2023

It was good but could have been better. I felt as if the person who met me in the service bay was irritated and didn't care about my experience at the dealership. He gave me no explanation More

by RYANPAULTITMAS
Recommend Dealer
Yes
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Dec 08, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Ryan, We appreciate your feedback regarding your recent experience at Autostar USA. Your insights are essential in our ongoing commitment to provide exceptional service. We sincerely apologize if you felt that our level of professionalism did not meet your expectations during your visit. At Autostar USA, we consider professionalism a cornerstone of our operations, and we deeply value the trust you place in us. Your comments have been taken to heart as we continually refine our customer interactions. If you would like to discuss your experience further or have any specific concerns, please don't hesitate to reach out to us directly at 828-452-2841. We are dedicated to ensuring your satisfaction and addressing any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

December 06, 2023

It was good. Everything was taken care of in a timely and professional manner. Everything was taken care of in a timely, efficient and professional manner. More

by Sherry12
Recommend Dealer
Yes
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Dec 06, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Sherry12, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 06, 2023

Working with Tyler was great! Had some confusion with car I was purchasing and manager Paul, but everyone jumped into getting it fixed and making everything go as quick and smoo More

by Sharris88619
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Frattini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Carlisle
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Dec 06, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Sharris88619, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 03, 2023

Best customer service around when buying a new car they are friendly and very helpful More

by jenifer70569
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kaitlynn Grubb
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Dec 04, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

jenifer70569, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 03, 2023

Problem we brought in for is still not working. Second attempt to fix it. Jeep doesn't know how. More

by becky
Recommend Dealer
Yes
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Dec 04, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

becky, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

December 02, 2023

Awesome, great experience, great customer service staff very knowledgeable, and friendly. Will tell /refer friends and family who are looking for a reliable vehicle. Will return to dealer when in market More

by bobpiper@charter. Net
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jenni Rish, Tyler Carlisle
Report | Print
Dec 04, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Bob, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 02, 2023

Very efficient service The service guy I dealt with was professional, courteous and friendly. Thanks More

by RCWILLIAMSJR2256
Recommend Dealer
Yes
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Dec 04, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

RCWILLIAMSJR2256, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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