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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville

Waynesville, NC

Overview
Employees
Reviews
4.7
1,577 Reviews
AutoStar of Waynesville is the place to go for all your new and used car needs. Come visit our showroom and test drive one of our quality new or used vehicles. Enjoy exceptional customer service from our sales consultants who will be with you at every stage of the ownership process. Please visit www.autostarusa.com and join our online communities. There we offer news, promotions, events, specials, and prizes which are only available online. Come see why AutoStar of Waynesville is Worth The Drive!
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280 Hyatt Creek Rd

Waynesville, NC

28786

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Showing 1,577 reviews

December 19, 2023

I brought my vehicle in months ago for an oil leak. They inspected and said there was no oil leak. I came in the other day for an oil change, and was told I have a very large oil leak. Not news to me. More

by nikkihancock22
Recommend Dealer
No
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Dec 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

nikkihancock22, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

December 19, 2023

The service I had that day was fine but we just got back from a cruise where the port lot had flooded while we were gone due to historic rainfall and flooding. Requested an appointment to have it looked ove More

by BLUEMTNJEN
Recommend Dealer
No
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Dec 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

BLUEMTNJEN, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

December 19, 2023

I was told to schedule an appointment to have a recall repaired. I showed up and the parts were not in More

by jimmy1010
Recommend Dealer
No
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Dec 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

jimmy1010, Thank you for your feedback on your recent experience at Autostar USA. We apologize for any delays you encountered with car parts for your vehicle. It's important to note that there is currently a national delay affecting the availability of car parts for Stellantis vehicles, which has impacted our service timelines. We appreciate your understanding during this challenging period. We're actively working to minimize any inconveniences and ensure a smoother experience moving forward. If you have any further questions or concerns, please reach out to us directly at 828-452-2841. Thank you for choosing Autostar USA. We value your business and look forward to serving you better in the future.

December 18, 2023

I've already reported the issue I had. I left the shop and my check engine light came on necessitating a return and a wait. More

by hankrifkin
Recommend Dealer
No
Employees Worked With
Issac Riffe
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Dec 18, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

hankrifkin, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

December 18, 2023

Great service and fast Friendly service and fast. Fixed and addressed my issues Great job More

by Peanut4life
Recommend Dealer
Yes
Employees Worked With
I don't remember but the same guy as before
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Dec 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Peanut4life, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 18, 2023

Slow for a confirmed appointment for a simple oil change. Yada yada yada yada. Same average score. More

by machere2906
Recommend Dealer
Yes
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Dec 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Machere2906, Thank you for sharing your recent experience at Autostar USA. Your feedback is crucial to our ongoing efforts to enhance our services. We apologize for any delays you encountered during your visit. Timeliness is of great importance to us, and we understand the impact it has on your experience. Your comments have been duly noted, and we will use them to further improve our efficiency. Should you have any additional concerns or would like to discuss your experience in more detail, please feel free to contact us directly at 828-452-2841. Your satisfaction remains our priority, and we're here to address any issues you may have. Thank you for choosing Autostar USA, and we hope for the chance to serve you more promptly in the future.

December 18, 2023

They always know what I need done and are always super nice They fix my car as soon as possible n let me know what else I need done n how much More

by DADAMS590
Recommend Dealer
Yes
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Dec 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

DADAMS590, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 17, 2023

Gio was great. He listened to my son and I when shopping for a new car. He was funny and charismatic. Great salesman! More

by margaretcable99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

margaretcable99, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 16, 2023

Go was professional, nice, and willing to listen. Gio asked what I wanted, and dealt with my mom. Great salesman. More

by ecaldwell117
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

ecaldwell117, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 11, 2023

They were prepared for my appointment. I felt welcomed. They answered all my questions. The entire visit went smoothly. More

by DEBRAHAAS
Recommend Dealer
Yes
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Dec 12, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Debrahaas, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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