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AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville

Waynesville, NC

4.7
1,577 Reviews
AutoStar of Waynesville is the place to go for all your new and used car needs. Come visit our showroom and test drive one of our quality new or used vehicles. Enjoy exceptional customer service from our sales consultants who will be with you at every stage of the ownership process. Please visit www.autostarusa.com and join our online communities. There we offer news, promotions, events, specials, and prizes which are only available online. Come see why AutoStar of Waynesville is Worth The Drive!
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280 Hyatt Creek Rd

Waynesville, NC

28786

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Showing 1,577 reviews

December 26, 2023

Shadiest car dealership I have ever worked with. For days they wasted my time giving me the run around on a used vehicle. We text at least 50-60 times, multiple phone calls and finally had a deal. More

by Adamedmonds25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rick Chandler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Frattini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Bensch
Dec 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

Adamedmonds25, We sincerely appreciate you taking the time to share your experience at Autostar USA. Your feedback is vital in helping us improve our services. We understand that financial matters are of utmost importance, and we apologize for any confusion that may have arisen. Please know that we are committed to ensuring accurate and transparent transactions for all our customers. If you have any further questions or would like to discuss your concerns, we are here to assist. Please feel free to reach out to us directly at 828-452-2841. Thank you for choosing Autostar USA, and we look forward to the chance to better serve you in the future. ,

Dec 27, 2023 -

Adamedmonds25 responded

What would responding to your Waynesville store accomplish? The sales managers there are the ones who did this. So calling them to talk about this will do nothing as I was already dealing with them directly. Your sales managers are very unethical and should not be allowed to do people this way. I filed reports with the BBB also hopefully all this deters people from your business so they dont have to deal with the same shady sales managers. You guys have no intentions on making it right and a fake apology to try to save face on this to the public means nothing. Hopefully they see right through it as well.

December 26, 2023

Gio was fantastic to work with. Hope he’s still here for our next purchase. Highly recommend him! Professional, kind and NOT pushy! More

by TarynRobinson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

TarynRobinson, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 26, 2023

Good place to buy a car Good salesman worked hard to get the deal we wanted More

by AlanandTaryn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Bensch
Dec 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

AlanandTaryn, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 23, 2023

Gio Dacosta was great! Awesome service and experience. We would definitely recommend to other customers. More

by graywike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gio Dacosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

graywike, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 22, 2023

The car was said to have gone through a 100 point inspection by the dealership to assure that it was a quality car. 2 tires were bald on the back. Staff said service checked them and ok. Local tire n More

by 2017 silver bullet Q7
Recommend Dealer
No
Employees Worked With
Kaitlynn Grubb, Kaitlynn Grubb
Dec 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

2017 silver bullet Q7, We greatly appreciate you sharing your thoughts about your recent experience at our dealership. Your feedback is invaluable to us as it helps us refine our services and ensure customer satisfaction. We understand the importance of effective communication and regret any missteps that may have occurred during your visit. Our team is dedicated to providing clear and concise information to make your experience as seamless as possible. Your concerns have been duly noted, and we will certainly use them to strengthen our communication processes moving forward. If you have any additional questions, comments, or would like to discuss your experience further, please don't hesitate to contact us directly at 828-452-2841. We value your business and the opportunity to address any concerns you may have.

December 21, 2023

The dealership has kind workers and is always fast with their service Just a little pushy with their surveys. More

by tracymesser
Recommend Dealer
Yes
Dec 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

tracymesser, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 21, 2023

Excellent, prompt, friendly services. The service department seemed knowledgeable and did just what I wanted done. More

by nanaray
Recommend Dealer
Yes
Dec 26, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

nanaray, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 20, 2023

Disappointed Spent 500. 00 car still not repaired. Car still making same noise. Rattle under car. More

by EDANDTONIHOPPE
Recommend Dealer
Yes
Dec 20, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

EDANDTONIHOPPE, Thank you for sharing your feedback about your recent experience at Autostar USA. We genuinely value your input and are disheartened to hear that our services did not meet your expectations. We always strive to provide the highest level of service to our valued customers. We regret any disappointment you may have encountered during your visit. Your perspective is important to us, and we will certainly take your comments into consideration as we continuously work to enhance our offerings. If you would like to discuss your experience further or have any specific concerns, please feel free to reach out to us directly at 828-452-2841. Your satisfaction is of great importance to us, and we are here to address any issues you may have. Thank you for choosing Autostar USA, and we hope to have the opportunity to better serve you in the future.

December 19, 2023

After taking the truck to another local dealership, autostar handled the repair very promt & professionally. More

by CMI_MASONRY
Recommend Dealer
Yes
Employees Worked With
Isaac
Dec 19, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

CMI_MASONRY, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

December 19, 2023

It was easy to make an appointment. Entire was focused on the customer. My Ram is running great! More

by rudyshirley1
Recommend Dealer
Yes
Employees Worked With
Brian
Dec 20, 2023 -

AutoStar Chrysler Dodge Jeep Ram Fiat of Waynesville responded

rudyshirley1, Thank you for writing us a review! We greatly appreciate your business, welcome to the Autostar Family!

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